Jobs in the United States

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Added 13 mins ago
AC
Account Manager (Up To 28.85/hr)
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
Work closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
Added 16 mins ago
Senior Technical Program Manager, Geo Makers PMO Analytics, Geo
Google
New York, NY
As the Senior Technical Program Manager II leading the Analytics Program Management Office (PMO), you will shape and accelerate the delivery of Geo Makers' highest priorities. You will…
Added 22 mins ago
S
Recruiting Operations Specialist
Sierra
San Francisco, CA · New York, NY
- $165,000 to $220,000 USD / year
- Build and optimize scalable interviewing processes and AI-native workflows that drive efficiency, consistency, and a world-class candidate and hiring manager experience.
Added 29 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Manage and improve integrations with advertising technologies and platforms, including Prebid, Google Mobile Ads, Google Ad Manager (GAM), and other third-party SDKs.
Added 42 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 42 mins ago
CO
Environmental Engineer Manager
Commonwealth of Pennsylvania
Pittsburgh, PA
- $88,020 to $119,844 USD / year
This position leads the Surface Permitting Section, ensuring that permit reviews, program implementation, and engineering decisions meet regulatory standards. The work supports safe oil and…
Added 42 mins ago
CO
Highway Maintenance Coordinator
Commonwealth of Pennsylvania
Coudersport, PA
- $60,538 to $92,010 USD / year
In this position, you will support the County Maintenance Manager by overseeing maintenance operations within an assigned area and helping ensure work is completed safely, efficiently, and…
Added 42 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 51 mins ago
T
Engagement Manager - IT/Data (Pharma/Life Sciences Industry REQUIRED)
TEKsystems
Parsippany, NJ
- $37 to $40.86 USD / hour
Engagement Manager (Client Transition Manager) | 100 % Remote (EST)*MUST HAVE experience in Pharmaceuticals or Life sciences* Position SummaryThe Engagement Manager serves as the primary…
Added 58 mins ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
…necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device…
Added 1 hour ago
Director of Business Development - Clean Energy
Jobgether
Remote, United States
Working closely with technical experts and project management teams, you will translate client needs into tailored, commercially viable solutions.
Added 1 hour ago
Principal Network Developer
Oracle
Nashville, TN
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 1 hour ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
● Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Added 1 hour ago
Assistant Property Manager
CBRE
Phoenix, AZ
As a CBRE Assistant Property Manager, you will support the higher staff in leading all aspects of a single property or portfolio of commercial properties including marketing, operations,…
Added 1 hour ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 2 hours ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 2 hours ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 2 hours ago
J
Sr Mgr HS Success and Teacher Development
Jobgether
Remote, United States
- $85,000 to $92,000 USD / year
The Senior Manager, High School Success and Teacher Development plays a key role in strengthening aviation and aerospace education programs across the United States. This position focuses…
Added 2 hours ago
J
Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
Monitor compliance with LIHTC, HUD, and applicable federal, state, and local housing program requirements.
Added 2 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
The Enterprise Solution Architect will provide strategic technical leadership in designing and modernizing a large-scale healthcare supply chain and logistics ecosystem. This role focuses…
Added 2 hours ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Oracle is seeking an experienced program manager with expertise in carbon management and emerging climate technologies to support Oracle's net-zero carbon strategy and long-term…
Added 2 hours ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 2 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea…
Added 2 hours ago
UG
Project Research Manager I - Remote
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
The Project Research Manager I is a client-facing research operations role within Optum Epidemiology responsible for leading the operational execution of complex real-world evidence,…
Added 2 hours ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
MassMutual’s technical delivery for emerging technologies sits within R&D, the team is in growth mode, building out our generative and agentic AI technical talent alongside our change…

Junction

Scaled Customer Success Manager

Remote, United States

$110,000 to $140,000 USD / year

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Job details

Pay: $110,000 to $140,000 USD / year
Experience: CS experience: 2+ years in customer success, specifically in a scaled, pooled, or digital CS model (or lifecycle/growth marketing for a technical product).
Posting language: English
Posted: Nov 3, 2026

Original job description

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

SHORT ON TIME? TL;DR:

You: A high-agency Scaled CSM who thinks in systems, not just accounts – someone who can turn a long tail of ~100 customers into repeatable, proactive motions, and who gets genuinely energized by a technically complex product in a mission-driven space

Us: A CSM team of 5 managing ~40 named accounts each and a Tier 4 segment of ~100 accounts that deserve more than reactive support. You'll own it.

Salary: $110,000 – $140,000 + bonus + early-stage equity

Location: Fully remote (EST timezone required)

WHY WE NEED YOU

Our customer base spans digital health platforms, wearable companies, and health systems – and we’re growing fast in all three. Our CS team is great, but we’re stretched; the reactive work gets done: onboarding questions, troubleshooting, support coordination. The proactive work is where we’re falling behind, especially in our Tier 4 segment: roughly 100 smaller accounts that don’t have a dedicated CSM, mostly hear from us when they file a support ticket, and are under-utilizing what Junction can do for them.

In this role, you'll build our scaled CS motion from the ground up. You’ll own the Tier 4 segment end-to-end – not by running 100 sets of QBRs, but by designing the programs, queues, and plays that get every one of those customers to value. Think of it as part CSM, part lifecycle marketer, part operator: you’ll decide which signals matter, build the triggers and sequences that act on them, write the content, and step in 1:1 where it counts. You’ll spot the accounts that are ready for more and route them to Sales or a named CSM, and catch the ones drifting before they churn.

You’ll also need to genuinely enjoy learning how things work. Junction’s product is technical – APIs, data integrations, health data workflows – and the best person for this role is curious about that, not intimidated by it. You’ll work closely with our CS Leader and feed directly into product and engineering with what you’re hearing from customers.

WHAT YOU’LL BE DOING DAY TO DAY

Own our Tier 4 segment: ~100 accounts, through a pooled, one-to-many model
Build proactive motions that scale: onboarding sequences, feature-adoption campaigns, webinars and office hours, health-based plays, and renewal outreach
Dig into our API docs and product releases to find the features Tier 4 customers aren’t using yet, and turn them into campaigns that drive adoption
Design and run the queue: define the signals (usage, tickets, renewal dates, engagement) that put an account into a play, and the process that makes sure nothing slips
Partner with our CS Leader on content and channels, and with Support on recurring ticket themes you can get ahead of
Identify expansion and risk signals across the segment and route them to Sales or a named CSM with the right context
Use AI and automation to multiply your coverage – and know where a human touch still matters
Be the voice of the long tail internally. Bring patterns from 100 accounts to product and engineering in a way they can act on

WHAT WE’RE LOOKING FOR

CS experience: 2+ years in customer success, specifically in a scaled, pooled, or digital CS model (or lifecycle/growth marketing for a technical product). You’ve covered 75+ accounts at once and built the system that made it work.
Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you.
High agency: You don’t wait to be told what needs doing; you spot problems and act. You have examples of things you went after in a previous role that nobody asked you to do.
Programmatic thinking: You think in segments, triggers, and plays. When you see the same problem three times, you build something so you never solve it by hand again.
Commercial instinct: You can spot an expansion or renewal-risk signal in an account you haven’t spoken to in months, and you know what to do with it – run the renewal yourself or hand it to Sales with everything they need.
Clear writing: Much of your customer contact will be written – emails, guides, in-app messages. You can explain a technical feature to a developer and to a head of ops, briefly and clearly.
Adaptability: You read the room quickly and flex your approach. A technical founder and a VP of operations need completely different conversations, and you know how to have both.
Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. You have a method for learning things you don’t understand yet.

WHAT THIS ROLE ISN’T

You want a fully defined playbook from day one – there isn’t one for scaled CS here yet; you’ll write it
You want a small book of deep 1:1 relationships – this role wins through programs and systems, with 1:1 time saved for where it counts
You prefer reactive CS – most of the value in this role comes from going out and making things happen, not responding to inbound
You’re not interested in the commercial side – spotting expansion, running renewals at scale, and routing the right accounts to Sales are part of the job
You want to specialize – you’ll write content, build automations, analyze data, and get on calls, often in the same week
Technical products make you uncomfortable – Junction’s API-first platform requires genuine curiosity about how things work, not just a surface-level understanding

HOW WE MEASURE SUCCESS

The metrics that matter most for this role:

Gross and net revenue retention across the Tier 4 segment
Adoption of the features and workflows your programs target
Coverage: % of Tier 4 accounts with a meaningful proactive touch each quarter
Time-to-value (TTV) for new Tier 4 customers
Expansion pipeline sourced and accounts graduated to a higher tier
Program performance: engagement, conversion, and reduction in repeat ticket themes
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working, including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave

Important details before applying:

We only hire folks physically based in GMT and EST timezones
We do not sponsor visas right now given our stage

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