Cloud Operations Engineer I (Junior)

Cloud Operations Engineer I:

Cloud Operations Engineer I (Junior) Reports to: CISO & Chief AI Officer (with day-to-day technical mentorship from the Senior Cloud Operations Engineer) Team: CloudOps (new team) Level: Entry–Early Career IC Role summary The Cloud Operations Engineer I supports the day-to-day health of Jumpmind's production cloud environment, building foundational operations skills while working closely with the Senior Cloud Operations Engineer. This is a hands-on, learning-forward role for someone early in their cloud/infrastructure career who wants to grow into a senior operations or SRE track. Jumpmind expects this role to use AI tools as a standard part of daily work - from day one, you'll be encouraged to use AI to speed up troubleshooting, documentation, and scripting rather than doing everything by hand. Day-to-day responsibilities

• Monitor dashboards and alerts for infrastructure health; triage and escalate anomalies
• Respond to first-line production alerts and incidents under guidance from the Senior Cloud Operations Engineer
• Execute routine patching and maintenance tasks on a defined schedule
• Assist with backup verification and disaster recovery test execution
• Apply pre-defined infrastructure changes (via existing Terraform/OpenTofu configs) under review
• Maintain and update runbooks and documentation as processes are learned and refined
• Track and report on basic cost/usage metrics to support FinOps reviews
• Help gather evidence for recurring compliance/audit requests (screenshots, config exports, access lists) under direction
• Shadow incident response and postmortems to build troubleshooting judgment
• Participate in an on-call rotation once ramped (typically after an initial training period)
• Use AI tools (e.g., Claude, ChatGPT, Copilot) to assist with troubleshooting, writing/updating runbooks, and drafting scripts, with senior review before anything touches production
• Help maintain and extend simple AI-driven automations built by the Senior Cloud Operations Engineer (e.g., alert triage bots, log-summary agents) under guidance
• Build comfort with AI-assisted workflows as a core operational skill, with growth expected toward independently building small automations/agents over time

Required qualifications

• 0–2 years of experience in IT operations, systems administration, helpdesk/NOC, or a related technical role (internships count)
• Basic understanding of cloud computing concepts (compute, storage, networking)
• Comfort working in a Linux command-line environment
• Eagerness to learn cloud platforms, IaC, and operational tooling
• Strong attention to detail and clear communication, especially during incidents
• Practical, hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) for real technical tasks - not just casual/personal use
• Genuine interest in learning to build and use AI agents to automate repetitive work

Preferred qualifications

• Exposure to AWS (or another major cloud provider), even via coursework, certifications, or personal projects
• AWS Cloud Practitioner or equivalent certification (or actively pursuing one)
• Basic scripting experience (Python or Bash)
• Interest in security/compliance-adjacent work
• Any experience (even coursework or personal projects) building a simple AI agent, chatbot, or automation using an LLM API