Retail Facility Account Manager - Janitorial Operations

For over 45 years, JSI have developed a reputation of being one of Ohio’s premier janitorial providers, with over 950 professionals, we proudly serve the entire state of Ohio.

EMPLOYEE PERKS

• Medical, Dental & Vision
• Life Insurance covered by JSI
• Great 401k match
• Casual work atmosphere
• Paid Time Off and Holidays

We are looking for an Operations Manager to join our team! The ideal candidate will have experience in commercial cleaning, management, and have a track record of excellent customer service. This position is responsible for the operation and profitability of the region. This position is also responsible for coordinating operations and ensuring schedules and objectives are met all while maintaining quality relations with existing accounts and upselling to support the company’s goals.

GENERAL RESPONSIBILITIES

• Provide leadership to the entire operations team focusing on employee development, retention, and discipline.
• Checks timecards and payroll budgets weekly ensuring labor is within budget. Works with Area Managers to submit payroll hours weekly at minimum.
• Provide high level account management with a focus on building relationships with key customers.
• Train and develop operations team to ensure profitability of the region and to support growth initiatives.
• Coordinate new account start-ups ensuring a successful contract transition.
• Develop best practices to provide quality service and cost efficiencies.
• Assures customer satisfaction by evaluating and correcting unacceptable job results.
• Work with sales to obtain new business.
• Work with recruiting to staff jobs.
• Help with hiring and training of new employees.
• Networking throughout the State of Ohio to promote the commercial cleaning business.
• Work with operations to accomplish customer satisfaction.
• Position requires travel and overnight stay as needed.
• Compliance with all company policies and procedures.
• Other tasks or duties as assigned by the VP of Operations.

EXPERIENCE & SKILLS

• 5+ years of experience in commercial cleaning.
• 2+ years of experience in operations management.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Strong commitment to high-level service and quality standards.
• Demonstrated ability to coach, motivate, develop, and lead teams.
• Willingness to work a variable schedule to include day, evening, and night shifts.
• Willingness to travel.
• Valid driver's license

LEADERSHIP & DEVELOPMENT

Directly supervises employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES

• Strong, professional written and verbal communication skills.
• Proactive and energetic personality.
• Excellent planning, organizational, and time management skills with minimum supervision.
• Ability to work against deadlines and handle multiple projects at once.
• Ability to effectively interact with personnel at all organization levels.
• Desire to contribute to the success of the Company.
• Dedicated, hardworking and innovative

WORK ENVIRONMENT

This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

• The ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others.
• This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors.
• Walking, bending, twisting, climbing, turning of head and torso, crawling, reaching, flexing the arms and legs, and stooping as necessary.
• Lifting and carrying weights up to 50 pounds to include wearing of backpack vacuum for extended periods.
• This position requires the ability to sit, stand, walk, push, pull, reach overhead, reach at or below shoulder level, use foot or leg controls, gross manipulation, stoop, crouch, kneel, climb ramps or stairs, climb ladders, utilize near and far visual activity, speak, and hear.
• Noise Levels may be above average.

Becoming a team member offers you the chance to be part of a company culture that cares about its employees. We offer individualized training for each employee that comes on board and the opportunity to advance from within.