Trading Operations Associate

Keep the markets moving by ensuring every mortgage trade is captured, priced, reported, and settled with precision. You’ll have a direct impact on daily trading execution, data integrity, and the controls that support accurate financial outcomes. jda-rules.docx Job summary As a Trading Operations Associate in the Home Lending Secondary Trading team, you support the daily operations that enable timely trade processing, settlement, reporting, and strong system controls. jda-rules.docx You work closely with trading and business partners to validate data, resolve issues quickly, and continuously improve processes and documentation so the team can operate with confidence and accuracy. Job responsibilities Below are the core responsibilities for this role. jda-rules.docx

• Support daily trading operations, including trade entry, validation, reconciliation, pricing updates, end-of-day profit and loss reporting, and file exports
• Monitor the monthly allocation schedule and execute tasks on time in line with the settlement calendar
• Perform regulatory trade reporting, including Financial Industry Regulatory Authority Trade Reporting and Compliance Engine reporting, and confirm reporting requirements are met
• Verify accurate processing and settlement of trades across trading, settlement, and loan origination systems
• Maintain system settings and reference data under trader direction and within established controls
• Validate data and reconcile key records to identify breaks, processing issues, and potential errors
• Investigate exceptions, determine root causes, and escalate issues with clear, timely communication
• Create ad hoc reporting and produce clear operating procedures and supporting documentation
• Participate in user acceptance testing for platform enhancements, new tools, and product changes
• Partner with traders and internal stakeholders to drive timely resolution and effective operational support

Required qualifications, capabilities, and skills The requirements below reflect the minimum qualifications needed to be considered for the role. jda-rules.docx

• Bachelor’s degree in Finance, Business Administration, or a related field
• Knowledge of mortgage banking and secondary market concepts, including trading terminology and processes
• Understanding of agency contracts and delivery requirements
• Advanced proficiency in Microsoft Excel and experience using database tools (e.g., Microsoft Access or comparable applications)
• Ability to review large datasets, identify exceptions, and perform structured reconciliations
• Strong analytical and problem-solving skills with a high attention to detail
• Strong written and verbal communication skills with internal and external stakeholders
• Ability to manage competing priorities, meet deadlines, and work with appropriate independence and escalation
• Experience supporting or participating in user acceptance testing activities

Preferred qualifications, capabilities, and skills The preferences below highlight skills that can help you ramp quickly and expand impact in the role. jda-rules.docx

• Experience supporting a trading desk operations function in fixed income or mortgage markets
• Experience with automation or scripting to improve operational workflows (e.g., Visual Basic for Applications)
• Familiarity with basic web markup (e.g., HTML) or HTML editing tools
• Demonstrated strength in process documentation and control-minded execution
• Experience partnering closely with front-office teams to resolve time-sensitive issues

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans