Senior Product Associate - SMB

Unleash your expertise in small business product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate on the Business Banking Relationship Benefits team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that deliver value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Write requirements, epics, and user stories to support product development
• Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines
• Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback

Required qualifications, capabilities, and skills

• Formal training or certification on product engineering concepts and 3+ years applied experience
• Basic knowledge of the product lifecycle: discovery, design, build, test, and measure
• Developing knowledge of data and analytics
• Proficiency in Microsoft applications and practical experience with large language models and AI-assisted tools
• Strong written and verbal communication skills, including the ability to present to leaders and business partners

Preferred qualifications, capabilities, and skills

• Knowledge of frontline branch sales or service-support practices and procedures
• Familiarity with bank products and services, systems, and processes
• Experience working in an agile product development environment
• Ability to synthesize customer insights and market data into actionable product recommendations

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans