Senior Associate, Payments Strategy & Planning

Help shape the future of Chase’s account-based payments franchise, spanning Zelle, ACH, and real-time payments. We are looking for a Product Manager who can help define how these capabilities evolve to meet changing customer needs, unlock new money movement experiences, and strengthen Chase’s position in payments. You will work across a diverse portfolio and help connect customer and market opportunities to the product priorities and investments that shape how millions of customers move money. As a Senior Associate, Product Manager (Payments Strategy and Planning), you will define strategic priorities and translate them into product roadmaps, investment decisions, and measurable outcomes across the account-based payments portfolio. You will evaluate new opportunities, structure complex and ambiguous problems, and develop quantitative and qualitative insights that inform product direction and senior leadership decisions. Partnering across product, engineering, design, finance, risk, operations, and other teams, you will align stakeholders, manage trade-offs, and ensure near-term product decisions advance Chase’s longer-term payments strategy.

Job responsibilities

• Support development of the long-term strategy for account-based payments and money movement capabilities
• Assess customer needs, competitive dynamics, industry trends, and emerging payment capabilities to identify opportunities and implications
• Structure complex business questions and deliver quantitative and qualitative analyses that inform recommendations
• Support portfolio prioritization by evaluating sequencing, capacity, dependencies, and trade-offs across initiatives
• Translate strategic priorities into clear product and investment plans, including annual and quarterly planning deliverables
• Develop business cases and decision materials to inform investment and roadmap decisions
• Maintain an integrated view of key initiatives and highlight decisions required to advance the portfolio
• Connect individual initiatives to the broader portfolio strategy and customer journeys
• Create concise, decision-oriented presentations for senior leadership and executive forums
• Facilitate alignment across product, technology, finance, risk, and other partners to advance strategic priorities
• Help ensure near-term plans and investments remain connected to longer-term strategic objectives

Required qualifications, capabilities and skills

• 3+ years of experience in management consulting, product strategy, corporate strategy, or a similar strategic role (payments, fintech, financial services, or technology experience is helpful)
• Experience supporting product strategy, strategic planning, portfolio prioritization, and/or product roadmap development
• Demonstrated ability to structure ambiguous problems and translate analysis into clear, actionable recommendations
• Experience conducting quantitative and qualitative analysis, including building business cases and evaluating investment trade-offs
• Experience creating concise, executive-ready written materials and presentations
• Experience partnering cross-functionally with stakeholders in product, technology, finance, risk, and related functions
• Ability to manage multiple priorities and drive work from problem definition through recommendation with appropriate oversight
• Demonstrated attention to detail and sound judgment in evaluating options and trade-offs

Preferred qualifications, capabilities and skills

• Experience in payments, digital banking, money movement, financial services, or fintech
• Familiarity with account-to-account transfers, ACH, and real-time payment capabilities
• Experience working directly with product teams to translate strategy into product priorities and roadmaps
• Experience developing recommendations and materials for senior executives

Applicants must be authorized to work for any employer in the United States. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans