Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate I – Project Management within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.
Job Responsibilities
- Support projects and defined workstreams from planning through implementation by maintaining project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
- Partner with project team members and cross-functional stakeholders to document objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
- Coordinate project activities and deliverables, follow up on commitments, and escalate emerging risks, issues, or barriers to the appropriate project lead.
- Help translate recommendations and improvement opportunities into actionable implementation steps, including sequencing, ownership, readiness, and adoption activities.
- Develop clear project documentation, presentations, status updates, and meeting materials that communicate progress, risks, issues, decisions, and next steps.
- Apply process improvement and structured problem-solving methods to document current-state processes, identify inefficiencies and improvement opportunities, and support target-state designs.
- Analyze qualitative and quantitative information to identify trends, evaluate process or project performance, and support data-driven recommendations and decisions.
- Contribute to the testing, implementation, and adoption of new processes, tools, or technologies in alignment with business objectives and operational standards.
- Support cross-functional collaboration and execute assigned work in accordance with applicable Risk, Control, and firmwide requirements.
Required Qualifications, Capabilities, and Skills
- Bachelor's degree or equivalent experience; this role is appropriate for an early-career candidate, including a recent college graduate or someone with 1+ years of relevant professional experience.
- Demonstrable knowledge of project management, project coordination, process improvement, business analysis, operations, or a comparable delivery discipline gained through coursework, internships, co-op assignments, or professional experience.
- Baseline knowledge of artificial intelligence foundations, including safe human-AI interaction and the responsible use of AI-enabled tools to support analysis, documentation, or workflow efficiency.
- Strong organizational skills with the ability to manage assigned tasks, track details, meet deadlines, and support multiple priorities in a structured environment.
- Analytical and problem-solving skills, with the ability to organize qualitative and quantitative information, identify patterns, and develop fact-based observations.
- Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate progress, questions, and issues clearly.
- Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams, with the ability to develop clear, accurate, and audience-appropriate work products.
- Ability to take ownership of assigned deliverables, seek guidance when needed, incorporate feedback, and contribute effectively as part of a project team.
Preferred Qualifications, Capabilities, and Skills
- Internship, co-op, academic project, or early-career experience supporting project delivery, process improvement, operations, business transformation, or change initiatives.
- Familiarity with project delivery approaches such as agile, waterfall, or hybrid methodologies and with basic project artifacts such as plans, status reports, action logs, risk and issue logs, and stakeholder maps.
- Exposure to process mapping, current-state assessment, root-cause analysis, target-state design, Lean, Lean Six Sigma, DMAIC, or comparable structured improvement methods.
- Experience using data analysis or visualization tools to evaluate process or project performance and communicate insights.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to reduce manual effort, improve accuracy, or strengthen project execution
- Interest in pursuing project management and process improvement credentials, such as PMP or Lean Six Sigma certification.
- Experience in financial services or another complex, regulated environment.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
