Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. The Product Delivery Manager coordinates cross-functional delivery across the Data & Analytics portfolio, managing plans, dependencies, risks, and readiness to drive adoption and measurable business value. The role also supports transition to a new agentic delivery framework through clearer accountability, stronger governance, and improved ways of working.
As a Product Delivery Manager in Data and Analytics team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The Product Delivery Manager advances strategic product and transformation initiatives within the Data & Analytics (D&A) product portfolio, translating business priorities into actionable delivery plans, sustained adoption, and measurable outcomes. The role partners with Product, Technology, and business stakeholders to coordinate discovery, execution, implementation, and value realization. The D&A product portfolio provides shared data platforms, trusted and reusable data products, and analytics, artificial intelligence (AI), and machine learning capabilities supporting Consumer & Community Banking (CCB).
Covering data publishing, discovery, access, governance, and consumption, the portfolio helps business teams make faster, better-informed decisions, improve productivity, and deliver customer and operational outcomes. Its capabilities enable self-service analytics, AI-ready data, and scalable AI-powered experiences across CCB. As a central point of coordination across teams, the Product Delivery Manager removes delivery barriers, manages dependencies, tracks progress, supports adoption, and gives leaders a clear view of portfolio health, risks, decisions, and outcomes. The role also supports transformation to a modern product operating model utilizing new agentic delivery frameworks.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead cross-functional coordination of strategic initiatives from intake and discovery through implementation and transition to sustainable operations. Translate business objectives, prioritized intents, and user needs into delivery plans with clear outcomes, milestones, owners, dependencies, and success measures.
- Coordinate discovery, solution design, delivery planning, and cross-functional decisions across product teams. Manage timelines, risks, issues, dependencies, trade-offs, and blockers; escalate decisions as needed to protect delivery outcomes. Provide concise, executive-ready updates on progress, delivery confidence, business impact, and required actions. Maintain an integrated view of demand, delivery status, capacity constraints, dependencies, risks, and product and program health.
- Support quarterly and annual planning, roadmap reviews, prioritization, and portfolio governance activities. Establish operating rhythms, decision forums, controls, and reporting practices that strengthen transparency and accountability. Define and monitor delivery health indicators, outcome measures, and early warning signals to enable timely intervention. Promote consistent use of delivery processes, standards, and tools across products and portfolios. Support the design, implementation, and scaling of the new product operating model, including pod-based teams, intent-driven planning, and product-centric delivery. Partner with Product, Technology, and business leaders to put new roles, responsibilities, governance, and ways of working into practice. Help teams understand, adopt, and sustain operating model changes.
- Identify gaps in organizational structures, processes, roles, measurement, and tools that hinder delivery, and lead practical improvements. Develop reusable playbooks, frameworks, templates, and best practices to support consistent execution across products, pods, and portfolios. Measure operating model adoption and effectiveness, and use insights to refine practices and improve execution maturity.
- Partner with Product Managers, Product Owners, Product Delivery, Technology PM's and business stakeholders to drive adoption of delivered capabilities and new ways of working. Develop and execute adoption plans covering implementation readiness, stakeholder engagement, communications, training, enablement, and change impacts. Track usage, adoption indicators, stakeholder feedback, and adoption barriers; coordinate corrective actions when outcomes are at risk.
- Establish feedback loops that inform product, process, and operating model improvements. Measure and communicate adoption, business outcomes, and value realization following delivery. Support transition to business-as-usual ownership to sustain adoption and benefits beyond implementation. Lead opportunities to simplify processes, reduce manual effort, and remove barriers across the product development lifecycle.
- Use automation, AI-enabled capabilities, workflow tools, and analytics to improve delivery efficiency, data quality, and visibility for leaders. Promote data-driven decision-making, experimentation, learning, and continuous improvement across delivery teams. Support modernization of portfolio management, delivery tooling, governance, and reporting capabilities.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies. Experience leading complex product, program, portfolio, transformation, or technology initiatives in a matrixed organization.
- Strong delivery management expertise across planning, execution, dependency and risk management, governance, and executive reporting.
- Demonstrated ability to translate strategic objectives into clear plans, coordinated actions, and measurable outcomes. Ability to influence cross-functional stakeholders and resolve ambiguity without direct authority.
- Excellent written and verbal communication, facilitation, and executive presentation skills. Strong analytical, structured problem-solving, and decision-support capabilities.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics. Experience implementing product operating models, Agile transformations, or enterprise change initiatives.
- Knowledge of product lifecycle management, portfolio planning, value realization, and organizational change management. Experience with Jira, Jira Align, Confluence, Microsoft 365, or comparable portfolio and delivery management platforms.
- Experience applying AI-enabled productivity tools, workflow automation, and analytics to delivery operations. Experience working across Product, Technology, Design, Operations, Data, or Analytics organizations.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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