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JPMC page

Operations Strategy Manager

Philadelphia, PA, United States

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Job details

Experience: Minimum of 5 years of relevant work experience in strategy, project management, business management, or operations leadership.
Posting language: English
Posted: Nov 4, 2026

Original job description

Are you a strategic thinker with a strong background in business management, project management, and/or communications? Are you interested in the opportunity to drive strategic initiatives, enhance business processes, influence decision-making across the organization, and contributing to success and growth? Join our Healthcare Payments organization on our Operations team supporting Client Onboarding, Implementation, Customer Service, and other operations functions.

As an Operations Strategy Manager within the Healthcare Payments Operations team at JPMorgan Chase, you will report directly to the Chief Operating Officer for InstaMed, part of JPMorgan Chase. You will demonstrate strategic thinking and be adept at managing internal projects and initiatives, enhancing business processes, and collaborating across teams and business units. You will make recommendations on business priorities, coordinate team activities, prepare executive communications, and leverage your expertise in Excel and PowerPoint to deliver compelling presentations. Your operational experience will be key in delivering insightful reporting packages and driving strategic initiatives that add value across the organization. Additionally, you will support special projects and represent the Chief Operating Officer’s needs as appropriate, ensuring alignment with organizational goals and priorities.

Job Responsibilities

Lead cross-functional projects ensuring effective collaboration across teams and on-time delivery.
Participate in collaborative initiatives to help identify ways to continually simplify, improve, and add value to existing business processes.
Leverage operational experience, data tools, and insights to deliver reporting packages and present business results in an effective and efficient manner.
Coordinate team activities and prepare materials for executive communications, town halls, employee recognition, and strategy working sessions.
Collect and maintain internal resources and documentation on collaboration sites such as SharePoint and Microsoft Teams.
Prepare thorough meeting agendas, gather necessary data and insight, and form strategic plans for next steps.
Support for executive ad-hoc requests related to presentation development, business analysis and business planning.
Organize complex information in a strategic and effective way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques.

Required Qualifications, Capabilities, and Skills

Minimum of 5 years of relevant work experience in strategy, project management, business management, or operations leadership.
Proactively motivated and agile self-starter with excellent project management and prioritization skills.
Expertly skilled in stakeholder management, with the ability to establish productive working relationships, driving the agenda and influence decision-making across cross-functional teams.
Proven experience delivering timely, high-quality presentations, data insights and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence.
Demonstrate strong analytical and quantitative skills; aptitude to deliver reporting and projects and act autonomously. Commitment to ownership, accountability, and transparency; strong judgment and ability to handle confidential/sensitive information.
Demonstrate excellent verbal and written communication skills, including ability to develop and deliver executive level summaries.
Proven Expertise in Excel, PowerPoint, Teams, and proficiency in CRM Salesforce.

Preferred Qualifications, Capabilities, and Skills

Bachelor’s degree in business, Finance, Healthcare, or related area.
Experience in the payments industry, with a focus on healthcare payments.
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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