Operations Senior Specialist II

Bring your attention to detail and operational expertise to a role that helps strengthen loan quality and portfolio readiness. You will support accurate, timely processing while partnering across teams to resolve document exceptions and reduce risk. This is an opportunity to contribute to meaningful operational outcomes in a collaborative, fast-paced environment.

As an Operations Senior Specialist III in Salability Team , you will process daily operational work while balancing accuracy, quality, and productivity. You will focus on correcting errors within collateral trailing documents cited by the custodian and help ensure loans are clean and salable. You will partner closely with closing agents, county contacts, customers, and custody teams to resolve document exceptions and support strong servicing outcomes. Job responsibilities

• Process daily operational work while balancing quality, accuracy, and productivity expectations.
• Review collateral trailing document exceptions and complete corrections in accordance with established procedures.
• Partner with closing agents, county contacts, customers, and custody teams to resolve document-related issues.
• Identify and escalate emerging issues that may affect document quality, timelines, or risk.
• Support the design and execution of controls that help mitigate operational risk.
• Identify procedure gaps and recommend opportunities to improve quality and consistency.
• Perform high-risk reviews when needed to support goals, targets, and operational requirements.
• Participate in special projects, key initiatives, and process improvement activities.
• Adapt to changes in processes, procedures, systems, and business priorities.

Required qualifications, capabilities and skills

• 2 years of mortgage banking experience.
• Knowledge of mortgage documents.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Strong time management and organizational skills.
• Ability to follow complex methods, policies, and procedures.
• Ability to work effectively in a team environment and as an individual contributor.
• Ability to meet deliverables and remain calm in high-stress situations with tight timelines.
• Ability to work overtime as business needs require.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Preferred qualifications, capabilities and skills

• Knowledge of agency guidelines, including FHA, VA, GNMA, FNMA, and Freddie Mac.
• Experience using mortgage servicing or production systems.
• Experience supporting quality reviews, operational controls, or process improvement initiatives.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans