Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking’s Auto Originations Technology team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

• Drive vulnerability remediation programs by coordinating with engineering, security, and infrastructure teams to prioritize, track, and close out identified vulnerabilities within required SLAs.

• Collaborate with engineering teams to embed lifecycle and vulnerability management practices into regular SDLC and release planning processes.

• Partner with engineering, QA, DevOps, and architecture teams to drive adoption of standardized SDLC processes, tooling, and best practices.

• Identify, track, and mitigate program risks, dependencies, and roadblocks that could impact delivery timelines or code quality.

• Lead end-to-end planning, execution, and delivery of SDLC-related programs across multiple development teams, ensuring alignment with engineering standards and release schedules.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects, and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Several years of experience as a Technical Program Manager, Project Manager, or similar role within a software development organization.
• Strong working knowledge of the Software Development Life Cycle (SDLC), Agile/Scrum, and DevOps practices.
• Demonstrated experience managing multiple concurrent technical programs/projects with competing priorities and tight deadlines.
• Excellent communication and stakeholder management skills, with ability to translate technical concepts for both technical and non-technical audiences.
• Strong understanding of vulnerability management concepts (CVSS scoring, patch management, remediation SLAs)
• Familiarity with software/hardware lifecycle management practices, including EOL/EOS tracking and upgrade planning.

Preferred qualifications, capabilities, and skills

• Experience in auto lending, consumer lending, or financial services technology.
• Experience delivering platform modernization, cloud migration, API integration, or workflow automation programs in a regulated environment.
• Experience establishing reusable program governance, centralized roadmap visibility, and metrics-driven dashboards using enterprise delivery and collaboration tools.
• Experience coordinating geographically distributed teams and third-party technology partners across complex integration landscapes.
• Experience implementing AI-assisted automation or contributing to generative AI solutions, with attention to human validation, data protection, and measurable workflow improvements.
• Relevant program management, agile, cloud, or technology certifications
• Experience working with risk and compliance frameworks, audit processes, and regulatory requirements related to technology risk.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans