Job Description
If you are a hands-on infrastructure engineering leader who thrives at the intersection of platform reliability, automation, and technical strategy, this role offers the scope and scale to make a lasting impact. You will own one of JPMorganChase's most critical observability platforms end to end - setting direction, driving cost efficiency, and staying credible in a terminal and a code review. This is a rare opportunity to lead at a senior level while remaining deeply technical, with visibility across engineering, security, and infrastructure teams. As a Sr Manager of Infrastructure Engineering at JPMorganChase within the Corporate Technology Observability and Logging Platforms team, you will serve as the senior technical authority for our enterprise Splunk estate - a large, multi-cluster deployment running on AWS and managed entirely as code through SaltStack. You will lead platform architecture, capacity planning, incident root-cause analysis, and the automation tooling that keeps the estate performant, predictable, and cost-efficient at scale. You will partner with application, security, and infrastructure teams while growing and mentoring a team of platform engineers. Job responsibilities
- Define and own the architecture, availability, performance, and recovery targets for indexer clusters, search head clusters, forwarders, HTTP Event Collector ingestion, deployment server and deployer, and SmartStore storage
- Lead recurring capacity assessments across clusters - covering ingestion volume, indexer compute and memory load, disk input/output and space, indexing queues, pipeline processors, and search load - producing severity-graded findings and remediation matrices
- Own the SaltStack state tree that configures and deploys the entire Splunk estate, driving safe, reviewable, branch-based change management with pillar-driven configuration and repeatable cluster operations
- Build and maintain Python automation for operational tasks, reporting, and integrations, including modernization of legacy tooling such as version migrations, dependency hygiene, and authentication flows
- Lead deep root-cause investigations across the estate, correctly attributing write-path versus read-path pressure and search-head-dispatch versus indexer-execution behavior
- Use Splunk internal, introspection, metrics, audit, and license data to understand and forecast platform behavior; build dashboards and reporting that make capacity and health decisions data-driven
- Establish and enforce logging standards, onboarding patterns, retention policies, and scheduled-search hygiene including concurrency and skip-ratio controls
- Right-size infrastructure and reduce license and compute spend without compromising reliability or platform availability
- Grow and mentor a team of platform engineers, set technical strategy and roadmap, and represent the platform to senior stakeholders and partner teams
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
- Deep, hands-on operational experience running Splunk at scale, including distributed indexer clusters, search head clusters, HTTP Event Collector, forwarders, SmartStore, knowledge objects, and scheduled search management
- Expert-level proficiency in Splunk Processing Language, including use of tstats and metadata searches and analysis of internal, introspection, audit, and license data for platform diagnostics
- Expert-level experience managing infrastructure fleets with SaltStack, including states, pillars, Jinja templating, gitfs with saltenv and pillarenv, and safe change rollout practices
- Strong Python development experience for production automation, tooling, and integrations, including maintaining and modernizing existing codebases
- Strong experience running production workloads on AWS, including compute, S3 storage (including SmartStore remote storage), identity and access management, networking, and cost management across compute and storage
- Proven track record in incident management, root-cause analysis, and producing clear, actionable technical assessments for both engineering teams and senior leadership
- Experience leading engineering teams, owning a platform roadmap, and maintaining hands-on technical depth alongside leadership responsibilities
Preferred qualifications, capabilities and skills
- Experience reducing Splunk license and ingest costs through logging optimization and source-side volume reduction strategies
- Familiarity with artificial intelligence-assisted operational tooling and chat operations integrations for platform automation
- Experience with continuous integration tooling such as Jenkins, test automation frameworks such as pytest, and build workflow tooling
- Security and compliance exposure in a regulated enterprise environment, including authentication flows such as Security Assertion Markup Language, OpenID Connect, and single sign-on troubleshooting
- Experience building self-service dashboards and reporting for platform capacity, health, and cost visibility
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans