Jobs in the United States

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Added 1 min ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $175,810 to $215,140 USD / year
Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for a Senior Cyber Security Engineer to join its IT Security team! This technical professional will assist…
Added 1 min ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Sacramento, CA
- $155,390 to $189,140 USD / year
Berkshire Hathaway Homestate Companies, Workers Compensation Division, is looking for a Senior Cyber Security Engineer to join its IT Security team! This technical professional will assist…
Added 3 mins ago
Senior Product Development Engineer
Inlighten Technologies
Santa Clara, CA
Translate customer and application needs into module-level requirements, interface definitions, development plans, and measurable performance targets.
Added 6 mins ago
Re-Platforming Software Engineer
Foxhole Technology
Arlington, VA
Foxhole Technology provides robust cybersecurity and IT support capabilities for federal civilian and defense agencies. A recognized leader in navigating technology and security challenges,…
Added 6 mins ago
Lead Software Engineer - Python React Full Stack
JPMC page
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Infrastructure Platforms Network Automation, you are an integral part of an agile team that works to enhance, build, and deliver…
Added 7 mins ago
MAP PT PVT Supervisor
Ford
Wayne, MI · Wayne
…Assembly Plant with the vehicle manufacturing team. The PVT Engineer is the 'first line of defense' with regard to Functional system quality for the products produced at the assembly plant.…
Added 7 mins ago
DAT2.X AEB Software Integration Engineer
Ford
Dearborn, MI · Dearborn
Lead overall feature model integration with other feature models according to the ADAS ECU software schedule. Support model peer reviews of existing, modified and future feature model.…
Added 7 mins ago
Audio Control Module Product Development Engineer
Ford
Dearborn, MI · Dearborn
…and management, change control, platform readiness, DV, build support, issue resolution, software delivery, Production Validation and ongoing product support after…
Added 10 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Senior Manager
EY
Chicago, IL · Hoboken, NJ · Atlanta, GA · Grandview Heights, OH · Boston, MA · Charlotte, NC · Philadelphia, PA · New York, NY
Working knowledge of AI application frameworks such as Google ADK, LangChain, or LangGraph, with the judgment to guide framework and architecture choices for a use case and client…
Added 10 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Manager
EY
Grandview Heights, OH · Chicago, IL · Charlotte, NC · Boston, MA · Atlanta, GA · Hoboken, NJ · Philadelphia, PA · New York, NY
We are seeking a Forward Deployed Engineer (FDE) – Manager to help clients solve complex business challenges through technology. This role sits at the intersection of consulting,…
Added 10 mins ago
Financial Services - Forward Deployed Engineer - Technology Consulting - Engineering- Senior
EY
Atlanta, GA · Boston, MA · Chicago, IL · Grandview Heights, OH · Hoboken, NJ · Charlotte, NC · Philadelphia, PA · New York, NY
…of Artificial Intelligence, we need to look not only at its application, but also at the strategy level for how best to transform the enterprise into one that is technology and data focused…
Added 12 mins ago
Staff Engineer - Utilities
Agropur Inc.
United States
The Staff Engineer – Utilities Systems serves as the enterprise technical authority for utility systems across the manufacturing network, including refrigeration, steam and boiler systems,…
Added 13 mins ago
Engineer lead (Java) - ST, Seattle WA
Starbucks Coffee Company
WA
Implements and maintains system configurations and baselines to support secure application development software control best practices and standards
Added 14 mins ago
Quality Engineer
Ralliant
Elizabethtown, NC · Elizabethtown
Support of product releases / serial releases (including PAPP if requested by relevant customers)
Added 16 mins ago
A
Liaison Engineer
Aerotek
Wichita, KS
- $85,000 to $110,000 USD / year
Job Title: Aircraft Structures Manager (Liaison Engineer)Job DescriptionThe Liaison Engineer coordinates activities to evaluate and resolve engineering-related production issues and leads…
Added 16 mins ago
MT
Customer Service Engineer
MKS2 Technologies
Ft Harrison, MT · Fort Harrison, MT
- $60,000 USD / year
…Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First”…
Added 17 mins ago
Partner Solutions Architect
Elastic
Austin, TX
…delivery. Candidates should plan for up to 30–40% travel in support of partner events, lab days, and training…
Added 18 mins ago
Automation Engineer-Robotics & Controls
Howmet Aerospace
Wichita Falls, TX
…Automated Manufacturing processes are developed and implemented to support all plant performance…
Added 18 mins ago
Lead Product Software Engineer
Wolters Kluwer DXG U.S., Inc.
Coppell, TX
…and regulatory compliance across jurisdictions. Our solutions support license research, ordering, renewals, workflow, documentation, reporting, and ongoing compliance operations. Business…
Added 19 mins ago
AI Engineer
Computer Services, Inc.
Remote, United States
The AI Engineer II independently develops and supports AI engineering capabilities that enable reusable, secure, and scalable AI-assisted software delivery. This role builds components of…
Added 19 mins ago
Prop Systems Design Engineer 4
United Launch Alliance
Centennial, CO
United Launch Alliance is seeking a Propulsion Systems Design Engineer to join our Vulcan Centaur development team. This engineering function provides design, systems integration,…
Added 20 mins ago
Mechanical Design Engineer 4
United Launch Alliance
Centennial, CO
The Vulcan Development team is looking to fill the role of Mechanical Design Engineer 4 to support development of the Centaur V on SLS upper stage. The individual in this position will…
Added 20 mins ago
Mechanical Design Engineer 2
United Launch Alliance
Decatur, AL
The Vulcan Development team is looking for a Mechanical Design Engineer 2 to support development of the Centaur V on SLS upper stage. The responsibilities for the individual in this…
Added 20 mins ago
Mechanical Design Engineer 2
United Launch Alliance
Centennial, CO
The Vulcan Development team is looking for a Mechanical Design Engineer 2 to support development of the Centaur V on SLS upper stage. The responsibilities for the individual in this…
Added 20 mins ago
Mechanical Design Engineer 1
United Launch Alliance
Centennial, CO
The Vulcan Development team is looking for a Mechanical Design Engineer 1 to support development of the Centaur V on SLS upper stage. The responsibilities for the individual in this…

JPMC page

Infrastructure Engineer II - Amazon connect

New York, NY, United States
NY, United States

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Job details

Experience: Minimum 2 years of experience supporting telecom, IVR, or contact center technologies.
Posting language: English
Posted: Nov 9, 2026

Original job description

We are seeking a passionate and talented Infrastructure Engineer II to join our team in supporting and expanding our Amazon Connect telecom infrastructure. We are looking for an engineer who can help us extend our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through advanced tooling and processes to enhance customer experience. Join our team and be part of managing one of the largest volumes of phone calls in contact center platforms globally for Chase Travel.

As an Infrastructure Engineer II at JPMorganChase within Chase Travel, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job Responsibilities:

Administer and maintain Amazon Connect environments, including CCP, contact flows, queues, routing profiles, agent configurations, hierarchies, IVR menus, prompts, quick connects, and hours of operation.
Support day-to-day telecom and contact center operations by monitoring system performance, analyzing service-impacting issues, and ensuring platform stability.
Troubleshoot telephony, agent login, call routing, queue, and contact flow issues, providing timely resolution and root cause analysis for incidents and outages.
Collaborate with business, telecom, infrastructure, and application teams to coordinate issue resolution, service restorations, and technology enhancements.
Support testing, deployments, change management, contact center migrations, and platform modernization initiatives, while participating in production support, on-call rotations, and after-hours implementation activities.
Support AWS-integrated services including Amazon Connect, Lambda, Lex, DynamoDB, S3, and CloudWatch.
Create and maintain technical documentation, operational procedures, support guides, and configuration records.
Foster a culture of teamwork, inclusion, accountability, and continuous improvement.

Required qualifications, skills, and capabilities:

Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field, or equivalent combination of education and experience.
Minimum 2 years of experience supporting telecom, IVR, or contact center technologies.
Experience administering and supporting Amazon Connect.
Basic understanding of AWS cloud services and integrations, including Lambda, Lex, DynamoDB, and S3.
Experience with ITIL processes, Service Desk ticketing platforms and Jira.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to work independently and make sound technical decisions in a fast-paced operational environment

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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More about this job

Skills

Problem solving
Troubleshoot
Call routing
Root cause analysis
Change management
AWS
Amazon DynamoDB
Documentation
Computer technology
Computer science
ITIL
Jira
Troubleshooting
Communication skills
Work independently
Sales
Customer service
Child care
Mental health
Coaching
Compensation and benefits

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