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Full-Time Assistant Store Manager
ALDI Brand
Leesburg, VA
- $27.5 USD / hour
- Full-time
The assistant store manager plays a vital role in supporting the effective and efficient operation of an ALDI store. Reporting directly to the store manager, the assistant store manager…
Added just now
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Full-Time Assistant Store Manager
ALDI Brand
Sterling, VA
- $27.5 USD / hour
- Full-time
When you join our team as an Assistant Store Manager, you’ll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall…
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Full-Time Assistant Store Manager
ALDI Brand
Chantilly, VA · Fairfax, VA
- $27.5 USD / hour
- Full-time
The assistant store manager plays a vital role in supporting the effective and efficient operation of an ALDI store. Reporting directly to the store manager, the assistant store manager…
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Senior Manager, Training & Sales Enablement-Respiratory Health
ADVANCED RESPIRATORY, INC. USA
St Paul, MN
As a Senior Manager, Sales Training & Enablement, you will lead the strategy, development, and execution of commercial training programs that strengthen the knowledge, skills, and…
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Logistics Manager, Ford Energy
Ford Global
Glendale, KY
…customer demand and production volumes in support of the Sales and Operations Plan…
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Project Manager/Business Solutions Consultant
CATHEXIS
Remote, United States
- $150,000 to $175,000 USD / year
We are looking for a dynamic Project Manager/Business Solutions Consultant to join our team! The Senior Program Manager is a key leadership role within the organization tasked with managing…
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Director, Financial Operations
Bellevue University
Bellevue, NE
Position Summary: The Director, Financial Operations leads the University's day-to-day financial operations and provides oversight of accounting, budgeting, and financial reporting.…
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Aviation Parts Specialist
PSA Airlines
Louisville, TN
…offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more…
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Senior Director - Technical Assistance & Innovation
Habitat for Humanity International - HQ
Washington, DC
…but not be limited to housing readiness assessments, product development support, and other investee…
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Nurse Supervisor - Emergency Department
Henry Ford Health
Sterling Heights, MI
Participate in departmental planning, operations, and budget development.
Added 1 min ago
Production Supervisor - Casa Grande, AZ
Abbott Laboratories
AZ
Leadership in this role will primarily be focused on the direct reporting group with support from the direct manager, as required. Focus is on day to day operations, with short term focus…
Added 1 min ago
Strategic Consulting & Growth Manager, Digital Health Solutions
Abbott Laboratories Inc(ALI)
Remote, United States
Career development with an international company where you can grow the career you dream of.
Added 1 min ago
Revenue Operations Specialist
Courser
Greenville, SC
The Revenue Operations Specialist supports and optimizes the processes, systems, and data that drive revenue growth across an organization. Working closely with sales, marketing, finance,…
Added 2 mins ago
Lab Tech 1st Shift
STgenetics
Mitchell, SD
…receiving comprehensive training under the supervision of the Lab Manager and experienced technicians. Over time, employees will expand their technical expertise to independently operate…
Added 2 mins ago
Field Engineer
The Swift Group
United States
…headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports…
Added 2 mins ago
BC
Project Manager
Boulder Community Health
Boulder, CO
- $35.52 to $74.97 USD / hour
Boulder Community Health is seeking a Project Manager who will lead complex, cross-functional initiatives from concept through completion, bringing structure to ambiguity, clarity to chaos,…
Added 2 mins ago
Assistant Store Manager
Staples Canada
Charlottesville, VA
Full-time hours, generous paid time off, career development program and weekly pay
Added 2 mins ago
RH
Territory Sales Representative
Rhythm Healthcare LLC
Remote, United States
- $100,000 to $125,000 USD / year
…experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we…
Added 2 mins ago
Business Development Manager - (Hybrid - Irving, TX)
LNRS Data Services Inc. Company
Irving, TX
…help prospective clients understand how Cirium can improve operations, enable transactions, enhance traveler experiences, and support business…
Added 2 mins ago
BC
Automotive Business Development Lead
Berlin City Auto Group
Portland, ME
- From $20 USD / hour
In addition to working directly with customers, you’ll help lead and support the Business Development team's daily activities. This includes coaching associates, sharing feedback, answering…
Added 2 mins ago
Dean, Helen Way Klingler College of Arts and Sciences
Marquette University
WI
…commanding officers of the ROTC units, three associate deans, a manager for academic business affairs, and operational leaders who support the Office of the…
Added 2 mins ago
Program and Operations Manager, Ethical and Applied AI Hub
Fordham University
NY
Reporting to the Executive Director, Ethical and Applied AI Hub, the Program and Operations Manager serves as the operational backbone of the Ethical and Applied AI Hub.
Added 3 mins ago
Long-Term Disability Claim Manager
New York Life Insurance Co
United States
The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on the job training to successfully manage an…
Added 3 mins ago
Admin Specialist Senior Health (Volunteer Coordinator)
University of Michigan
Ann Arbor, MI
Independently manage daily program operations, establish priorities, make operational decisions, and resolve complex issues with minimal direct supervision from the Administrative Manager…
Added 3 mins ago
Production Supervisor (Nights)
Amcor
ACD Danville, KY
Ensure appropriate on-the-job training and development of crew members is satisfied

JPMC page

Fraud Operations Manager II

Tampa, FL, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Position Overview

Do you enjoy using your detective skills to research complex situations? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. As a Fraud Manager II within Core Cash Fraud Operations at JPMorganChase, you will lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating financial losses, securing client accounts, and ensuring timely remediation of fraud events. You will oversee daily operations while balancing the delivery of exceptional client service, operational excellence, and strong risk management practices.

In this role, you will be accountable for managing analyst performance, achieving operational service levels, maintaining quality standards, and ensuring compliance with firm policies and regulatory requirements. You will serve as a key leader within Core Cash Fraud Operations by developing talent, driving process improvements, identifying emerging fraud trends, and partnering with cross-functional stakeholders to strengthen fraud controls and enhance the client experience.

This position requires a strong operational leader who can effectively manage a high-performing team in a fast-paced environment while delivering results against productivity, quality, risk, and customer satisfaction objectives.

Job Responsibilities

People Leadership

Lead, coach, and develop a team of Fraud Analysts responsible for fraud investigations and client remediation activities.
Conduct performance management activities, including coaching, development planning, talent assessments, and performance reviews.
Foster a culture of accountability, teamwork, client focus, and continuous improvement.
Identify training opportunities and develop employees' fraud, operational, and leadership capabilities.
Manage staffing levels, scheduling, workload distribution, and workforce planning to ensure operational readiness.
Support employee engagement, retention, and succession planning initiatives.

Operational Management

Oversee daily Core Cash Fraud Operations activities to ensure fraud cases, alerts, and claims are processed accurately and within established service level agreements.
Monitor production, quality, loss performance, and operational metrics to drive business results.
Resolve escalated fraud investigations, client issues, and complex operational matters.
Ensure adherence to policies, procedures, controls, and regulatory requirements.
Conduct quality reviews and implement corrective actions to address performance gaps.
Maintain strong operational discipline while balancing fraud mitigation efforts and client experience objectives.

Fraud Risk & Controls

Identify emerging fraud trends and operational risks impacting the business.
Partner with Fraud Risk, Compliance, Controls, and Technology teams to strengthen fraud prevention and detection capabilities.
Ensure proper execution of fraud investigation procedures and account security measures.
Review and approve high-risk decisions and loss prevention strategies consistent with established authority levels.
Support internal audits, control testing, regulatory reviews, and issue remediation activities.

Business Partnership & Stakeholder Management

Build and maintain relationships with key stakeholders across Operations, Fraud Risk, Client Service, Product, Technology, Compliance, and Control Management.
Communicate operational performance, fraud trends, and risk concerns to senior leadership.
Participate in governance meetings and contribute to strategic discussions impacting Core Cash Fraud Operations.
Act as an escalation point for significant fraud events and sensitive client situations.

Continuous Improvement

Support implementation of new technologies, workflows, and fraud mitigation strategies.
Drive a culture of continuous improvement through employee engagement and operational excellence principles.

Required Qualifications, Capabilities, and Skills

5+ years of experience in Fraud Operations, Financial Crimes, Operations, Investigations, Client Service, or related banking operations environment.
2+ years of people management experience leading operational or fraud investigation teams.
Demonstrated experience managing performance in a production-driven environment with established service level expectations.
Strong knowledge of fraud investigation processes, fraud mitigation techniques, and operational controls.
Proven ability to lead and develop high-performing teams.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills, including the ability to communicate effectively with senior management.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong organizational skills, attention to detail, and risk-based decision-making abilities.
Experience handling confidential customer and firm information in accordance with firm policies and procedures.

Preferred Qualifications, Capabilities, and Skills

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field.
Experience leading teams within Fraud Operations, Claims Operations, Financial Crimes, Payments Investigations, or Consumer/Commercial Banking Operations.
Knowledge of payment fraud typologies, account takeover, wire fraud, ACH fraud, check fraud, and digital payment fraud.
Experience utilizing data analytics and business reporting tools to drive operational performance.
Advanced proficiency in Microsoft Excel, PowerPoint, and Word.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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More about this job

Skills

Research
Lead a team
Risk management
Regulatory compliance
Customer service
Leadership
Performance management
Coaching
Teamwork
Process improvement
Scheduling
Team leadership
Fraud detection
Problem solving
Decision making
Communication skills
Organizational skills
Attention to detail
Data analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Securities
Transaction processing
Child care
Mental health
Compensation and benefits

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