Fraud Manager III

Vice President, Electronic Money Movement (EMM) Fraud Prevention As a Vice President within Electronic Money Movement (EMM) Fraud Prevention at JPMorganChase, you will play a critical leadership role in protecting customers and the firm from fraud, scams, account takeover, and financial crime across payment channels, including wires, ACH, Zelle, RTP, and emerging payment technologies. You will be responsible for developing and executing fraud prevention strategies that balance customer protection, operational effectiveness, risk management, and business growth.

You will partner across Fraud, Risk, Controls, Compliance, Product, Technology, Operations, and Executive Leadership to identify emerging threats, modernize fraud prevention capabilities, and drive enterprise-wide initiatives that strengthen customer protection while improving decision quality and operational performance. Your leadership will influence strategic priorities, operational readiness, organizational effectiveness, and the future direction of fraud prevention across the business.

Your impact will be measured through fraud loss prevention, scam disruption effectiveness, operational transformation, employee development, innovation delivery, and the successful execution of enterprise fraud risk strategies. Job Responsibilities

• Lead large-scale fraud operations and customer protection programs, ensuring effective risk management, operational excellence, and superior customer outcomes.
• Partner with Product, Technology, Risk, Controls, and Compliance teams to design, implement, and govern fraud prevention capabilities, authentication solutions, decision-support tools, and emerging payment controls.
• Monitor fraud trends, emerging threats, regulatory developments, and industry practices to proactively identify risks and implement appropriate controls.
• Influence executive decision-making by translating complex fraud, operational, and customer protection challenges into actionable business strategies and investment priorities.
• Lead organizational transformation initiatives that improve productivity, decision quality, customer experience, and fraud prevention outcomes.
• Build and develop high-performing leadership teams through coaching, succession planning, talent development, and employee engagement initiatives.
• Establish and monitor key performance indicators, risk metrics, and business outcomes to ensure effective execution of fraud prevention strategies and operational objectives.
• Serve as a trusted advisor to senior leadership, representing fraud prevention interests in governance, audit, regulatory, and strategic planning discussions.

Required Qualifications, Capabilities, and Skills

• Minimum of 10 years of experience or equivalent expertise in fraud prevention, financial crimes, risk management, payments, operations, or related disciplines.
• Demonstrated experience leading large-scale teams, complex operations, and strategic business initiatives within a highly regulated environment.
• Deep understanding of fraud schemes, scam typologies, account takeover activity, authentication controls, payment risk, and customer protection strategies.
• Proven ability to develop and execute enterprise-level strategies that balance risk mitigation, customer experience, operational efficiency, and business objectives.
• Strong analytical and strategic thinking skills, with experience leveraging data and performance metrics to identify opportunities and drive business outcomes.
• Experience influencing senior executives and leading cross-functional initiatives involving Product, Technology, Risk, Controls, Compliance, and Operations partners.
• Demonstrated success leading organizational change, operational transformation, and innovation initiatives.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Proven ability to develop talent, build leadership capability, and create a culture of accountability, innovation, and continuous improvement.
• Expertise in using data analytics, emerging technologies, and industry-leading fraud prevention practices to strengthen customer protection and operational performance.

Preferred Qualifications

• Experience supporting or leading fraud prevention programs across multiple payment channels and customer segments.
• Experience managing regulatory examinations, audits, and control assessments.
• Track record of delivering measurable fraud loss reduction, operational efficiency improvements, and enterprise transformation outcomes.
• Advanced understanding of emerging payment ecosystems, digital banking trends, and evolving fraud threats.

Success in this role is demonstrated by the ability to anticipate emerging threats, influence enterprise strategy, modernize fraud prevention capabilities, develop future leaders, and deliver measurable customer protection and business outcomes at scale.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans