Jobs in the United States

25+ jobs

Save this search

Added just now
Director for Career & Student Success
Savannah Technical College
United States
The Director of Career & Student Success provides strategic leadership for the College's student success, retention, accessibility, student support services, career development, workforce…
Added 7 mins ago
Director Engineering Management
Vertiv Corporation
Dover, OH
Job Description Job Summary: The Director, Engineering Management leads a multi-discipline engineering team responsible for executing engineered-to-order projects and sustaining programs…
Added 7 mins ago
Executive Director-Digital Product - Medical Cost Initiatives
CVS Health
Remote, United States
Executive Director, Technology Product Management – Medical Cost Initiatives
Added 7 mins ago
DIRECTOR, PAYROLL
ABX Air, Inc.
Wilmington, OH
…services and airport ground services. Position Summary The Director of Payroll is responsible for ensuring accurate, timely, compliant, and efficient payroll administration for a diverse,…
Added 7 mins ago
Product Strategist, Principal (Short Term Employment)
California Physician Services
Darbydale, OH
…development. The Product Strategist, Principal will report to the Director of Research and Development. In this role you will own how we measure and learn from our technology-enabled care…
Added 8 mins ago
Supervisor OT Network Security - Cyber Security & TSOC
FirstEnergy
Akron, OH
Assist the manager and director with coordinating team projects to engineer, design, configure, and administer platforms to deliver quality, secure, and functional solutions in support of…
Added 8 mins ago
RA
Print Production Specialist
Ricoh Americas Corporation
Cleveland, OH
- $22 to $23 USD / hour
…business needs warrant it and must be approved by the Regional Director of Services. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending…
Added 8 mins ago
Government Security Specialist
Battelle Memorial Institute
Columbus, OH
…Security Office. This role will be responsible for overseeing SCI programs and ensuring effective safeguarding, control, and compliance with classified information. The ideal candidate will…
Added 8 mins ago
Lead Director, Workforce Performance & Incentive Strategy
CVS Health
Columbus, OH
Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Added 8 mins ago
Associate Director, Global Quality Business Operations
Otsuka America Pharmaceutical Inc.
Columbus, OH
The Global Quality (GQ) Business Operations Associate Director is responsible for providing centralized oversight and coordination of strategic initiatives, resource planning, portfolio…
Added 9 mins ago
Technical Project Manager
Deloitte
Columbus, OH · Cleveland, OH · Dayton, OH · Cincinnati, OH
…objectives for your assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams.…
Added 1 hour ago
Manager Mission Assurance 2
CORP-Corporate Office
United States
…position may require up to 80% of direct work for supported programs and is expected to be a working manager…
Added 1 hour ago
Development Officer Senior - Institute for Land, Water and Air
Utah State University
UNAVAILABLE, UT
The Sr. Director of Development for the Janet Quinney Lawson Institute for Land, Water & Air (“Institute”) provides overall guidance and management of the Institute's major gifts program,…
Added 2 hours ago
HI
Registered Pharmacist- Hourly (Part Time)
Hy-Vee Inc
Springfield, MO
- Part-time
…your pharmacy team, and help build growth through wellness programs and community…
Added 3 hours ago
Sr. Manager, EAP, EAP
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
…across our operations. As Senior Manager, Global Air & Energy Programs, you own Amazon's global air & energy strategy and are accountable for steering Amazon toward that benchmark. That…
Added 3 hours ago
PB
Manager, Regional Training Partner-Field Based, St. Louis or Chicago
Panera Bread
Fenton, MO
- $86,033 to $103,239 USD / year
The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success of our certified training environments. The RTP supports one region/RVP. They…
Added 3 hours ago
Senior Cloud Licensing Specialist
iT1
Remote, United States
…The Senior Cloud Licensing Specialist reports to the Senior Director, Cloud Licensing &…
Added 3 hours ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 3 hours ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 3 hours ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 3 hours ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 3 hours ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 3 hours ago
CH
Nursing Director
CommonSpirit Health
Madisonville, TX
- $49.54 to $73.7 USD / hour
As our Director of Patient Care, you will be responsible for providing strategic and operational leadership for specific patient care units or services, ensuring the delivery of…
Added 3 hours ago
Value Analysis Project Manager (Partial Remote) - Sourcing and Value Analysis
UTMB Health
Webster, TX
The Value Analysis Project Manager reports to the Director of Strategic Sourcing and Value Analysis. Responsible for managing multiple Value Analysis projects, including but not limited to…
Added 3 hours ago
MI
Director of Product, Growth
McAfee, Inc.
Frisco, TX
- $141,680 USD / year
We're looking for a Director of Growth to lead our Product organization focused on customer and business growth for McAfee. This is a high-ownership leadership role responsible for how…

JPMC page

Executive Director, Client Experience Strategy

New York, NY, United States
NY, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 10+ years of experience in product strategy, consulting, or client operations, with a focus on High Net Worth and/or concierge-driven offerings
Posting language: English
Posted: Oct 31, 2026

Original job description

Our High Net Worth clients expect more than service - they expect a seamless, elevated experience at every touchpoint. Join us to shape the strategy, partnerships, and capabilities that bring that vision to life across Card, Concierge, and Travel. Job Summary As an Executive Director, Client Experience Strategy in our High Net Worth Card and Concierge team, you will define how we serve our most valued clients - from phone and digital servicing to exclusive dining, travel, and lifestyle experiences. You'll build and manage premium partner relationships, shape the fulfillment model that powers concierge offerings at scale, and ensure every interaction reflects a differentiated, best-in-class standard. Working closely with banking and wealth partners, you'll connect strategy to execution and bring the client's voice into every decision. This is an opportunity to shape a client experience strategy that directly influences how we grow and deepen relationships with our highest-value clients.

Job responsibilities:

Define and drive a differentiated High Net Worth servicing strategy and roadmap, including servicing ethos, agent entitlements, policies, and capabilities across phone and digital journeys for Card, Fraud & Disputes, and Concierge/Travel servicing
Build connectivity between servicing strategy and relevant banking and wealth partners to ensure a seamless client experience
Create and evolve the fulfillment, sourcing, and support model across key Concierge verticals, including dining, events, entertainment, travel, and lifestyle services, deliverable at scale across Card portfolios
Lead dining and concierge partner strategy, including sourcing, selection, negotiation, and ongoing management of restaurant, hospitality, entertainment, and lifestyle partners
Establish a best-in-class dining ecosystem by identifying emerging trends, curating premium partner relationships, and developing reservation and access strategies
Equip concierge teams to deliver differentiated and consistent client outcomes
Partner across the High Net Worth team and banking and wealth partners on portfolio growth and deepening strategies to enable sales, product distribution, and client engagement
Develop a client listening framework and feedback mechanisms in partnership with operations, wealth, and travel partners to analyze experience drivers and iterate strategy
Serve as a client advocate and thought leader for the High Net Worth segment, influencing cross-functional teams on client needs across strategies and touchpoints, including communications and events
Communicate the strategic vision, growth roadmap, and performance results to stakeholders and senior leadership in executive forums

Required qualifications, capabilities, and skills:

10+ years of experience in product strategy, consulting, or client operations, with a focus on High Net Worth and/or concierge-driven offerings
Strong understanding of the High Net Worth client profile, client journeys, and P&L dynamics to inform servicing and enablement strategies
Strategic thinker with a passion for creativity and innovation, balanced with attention to detail and execution
Proven leadership and influencing skills, with the ability to collaborate across a highly matrixed environment with internal and external stakeholders
Demonstrated ability to build strong teams and attract top talent
Proactive and results-driven, with the ability to prioritize and manage multiple complex initiatives simultaneously
Excellent written and verbal communication skills, with experience synthesizing information into executive-level deliverables

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Apply About employer

Report this job