Director of Software Engineering

If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you. As a Senior Director of Software Engineering at JPMorganChase within Consumer & Community Banking, you lead multiple technical areas supporting our AI/ML platform, manage the activities of multiple teams, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods, deliver innovative AI/ML capabilities at scale, and help the firm remain at the forefront of industry trends, best practices, and technological advances. Job responsibilities

• Leads the design and development of our AI/ML platform, ensuring robustness, scalability, security, and high performance
• Manages and grows teams of talented engineers and AI specialists, fostering a culture of innovation and continuous improvement
• Collaborates with product management and cross-functional teams to define product vision, roadmaps, and deliverables for AI-driven features and capabilities
• Drives the adoption of best practices in software engineering, machine learning operations (MLOps), and data governance
• Sets direction and governance for agentic AI-enabled engineering and automation, including appropriate guardrails for validation, security, resiliency, traceability, and reuse across teams
• Stays abreast of emerging trends and technologies in artificial intelligence and machine learning and assesses their applicability to business goals
• Ensures compliance with data privacy, security, and responsible AI requirements applicable to AI/ML solutions
• Oversees the end-to-end lifecycle of AI/ML projects, from ideation and development through deployment, operation, and maintenance
• Communicates complex technical concepts and solutions effectively to senior stakeholders across business, product, and technology
• Manages budgets and resources efficiently and reports progress, risks, and challenges to executive leadership

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years of applied experience; in addition, 5+ years of experience leading technologists to manage, anticipate, and solve complex technical challenges
• Advanced knowledge of software engineering, artificial intelligence and machine learning, machine learning operations (MLOps), and data governance
• Experience developing or leading large, cross-functional teams of technologists
• Demonstrated experience influencing highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting system design, testing, deployment, and operational stability
• Experience with hiring, developing, and recognizing talent
• Experience leading the adoption of agentic AI-enabled engineering practices across teams, including defining operating expectations, validation and quality controls, measuring outcomes, and ensuring secure handling of sensitive inputs and outputs
• Strong understanding of responsible AI use and control expectations, including data sensitivity, resiliency, security, and governance
• Extensive practical cloud-native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills

• Master’s degree or PhD in a STEM field
• In-depth understanding of search and ranking, recommender systems, Retrieval-Augmented Generation (RAG), similarity search, graph techniques, and other advanced AI/ML methodologies
• Understanding of large language model (LLM) techniques, including agents, planning, reasoning, and related methods
• Experience training and fine-tuning large language models and embedding models, including knowledge of LLM operations and AI operations

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans