Concourse Product Delivery Manager

Vice President, Concourse Product Delivery

Shape the future of digital payments by ensuring our most innovative products are truly ready for clients - from launch through scale.

J.P. Morgan Concourse® is a payments orchestration platform that enables clients to manage pay-in and pay-out interactions with customers and counterparties.

As a Vice President, Concourse Product Delivery manager on the Concourse Product team, you will play a critical role in connecting product strategy and development with the client and operational experience. You will partner across Product Management, Technology, Implementation, Service, Operations, Controls, and other functions to drive product readiness, resolve complex challenges, and continuously improve how Concourse is delivered and supported.

You will bring a strong client focus, operational mindset, and ability to lead across organizational boundaries to help create scalable solutions and exceptional experiences.

Job responsibilities

• Lead end-to-end product and release readiness, including intake, dependency management, change management, implementation and servicing readiness, procedures, training, documentation, controls, support models, and performance reporting
• Partner with Product Management and Technology throughout the product lifecycle to ensure client, implementation, servicing, operational, and control considerations are addressed before launch
• Lead complex product and client escalations, coordinating cross-functional teams to resolve issues quickly, follow up on root cause, and deliver sustainable improvements
• Champion the client experience by identifying friction across implementation, servicing, reporting, billing, and ongoing product usage and driving opportunities for improvement
• Monitor product operational health and translate client feedback, incidents, servicing trends, and operational insights into actionable product improvements
• Manage complex timelines, dependencies, risks, and blockers while providing clear communication and escalation to senior stakeholders
• Drive continuous improvement and scalable operating models that reduce manual intervention, strengthen controls, and improve the overall client and employee experience
• Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements

Required qualifications, capabilities, and skills

• 7+ years of experience in product delivery, product operations, product management, or technology delivery
• Experience in payments, treasury services, transaction banking, or enterprise financial technology
• Proven ability to lead complex, cross-functional initiatives and drive outcomes through influence
• Strong understanding of the product lifecycle, including development, release, implementation, servicing, and continuous improvement
• Demonstrated experience managing complex dependencies, escalations, risks, and competing priorities
• Strong client orientation with the ability to translate client and operational challenges into scalable product solutions
• Excellent executive communication, problem-solving, and stakeholder management skills
• Ability to bring structure to ambiguity, exercise sound judgment, and drive issues through resolution
• Knowledge of Agile delivery, release management, incident management, and data-driven product management

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans