Jobs in the United States

22 jobs

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Added 1 day ago
Treasury Operations Associate II
Dallas, TX
Seeking a Treasury Operations Associate II to join our Team! This individual will oversee payment execution and ensure all cash activity is processed in accordance with corporate compliance…
Added 5 days ago
Transaction Specialist II
JPMorgan Chase
Chicago, IL
Remittance processing experience or banking operations experience.
Added 5 days ago
Big Data / Splunk / Pega
Saviance Technologies
Phoenix, AZ
The associate should have knowledge in dealing with data primarily from Mainframe and DB2. Data formatting knowledge in XMLs, BIDW and Oracle data is added advantage.
Added 10 days ago
Client Operations Associate II
JPMorgan Chase
Philadelphia, PA
As a Client Operations Associate II within the Client Operations team at JPMorganChase, you will play a crucial role in enhancing the client experience in one of the world's most innovative…
Added 11 days ago
Lab Technician II, Quality
Vibrantz Specialty Products LLC
New Johnsonville, TN
Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million…
Added 12 days ago
Associate II - Global Fund Services Financial Reporting
JPMorgan Chase
Tampa, FL
As a Fund Servicing Associate ll within the Fund Servicing team at JPMorganChase, you will play a pivotal role in enhancing our fund servicing operations. Leveraging your broad knowledge of…
Added 12 days ago
Client Service Associate II
JPMC page
Brooklyn, NY
As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational…
Added 12 days ago
Client Service Associate II - Cash Equities
JPMC page
Newark, DE
As a Client Service Associate II within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve…
Added 18 days ago
Federal Reserve Financial Services Systems Operations Specialist I \ II
F Federal Reserve Bank of Atlanta
Remote, United States
…financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS…
Added 18 days ago
ETF Operations - Associate II
JPMC page
Boston, MA
As an Associate II within ETF Operations, you will have the opportunity to lead and manage a team dedicated to ETF Order taking. Your role will involve supporting the daily activity for all…
Added 20 days ago
Client Operations Associate II
JPMorgan Chase
Philadelphia, PA
You have experience in customer service operations with a focus on transaction processing and issue resolution. You also have the ability to support the implementation of strategic plans…
Added 24 days ago
Client Service Associate II
JPMorgan Chase
Charlotte, NC
As a Client Service Associate II in the Collateral management team, you will support public fund collateralization by managing a portfolio of clients and pledging instruments. You will…
Added 24 days ago
RC
Operations Associate II
RBC Capital Markets, LLC
Minneapolis, MN
- $11.41 USD / hour
As an Operations Associate II, you will play a critical role in ensuring the accuracy, compliance, and integrity of essential documents and forms within our organization. Your…
Added 24 days ago
RC
Operations Associate II - Account Transfers
RBC Capital Markets, LLC
Minneapolis, MN
- $11.41 USD / hour
As an Operations Associate II, you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for…
Added 24 days ago
RC
Operations Associate II
RBC Capital Markets, LLC
Minneapolis, MN
- $11.41 USD / hour
As an Operations Associate II, you will play a critical role in ensuring the accuracy, compliance, and integrity of essential documents and forms within our organization. Your…
Added 1 month ago
Contract Senior Staff Accountant
Access-HR, Inc.
Washington, DC
Reviews and posts donations of securities and assist staff with requests related to publicly traded securities
Added 1 month ago
Asset Based Lending Loan Origination Team Lead
JPMC page
Plano, TX · Charlotte, NC · Newark, DE · Chicago, IL
As a Loan Origination Associate II within our team, you will play a crucial role in the loan lifecycle, ensuring seamless transaction closings. You will collaborate with various…
Added 1 month ago
Prime Brokerage Client Service - Associate II
JPMC page
Jersey City, NJ
As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational…
Added 1 month ago
Technology Support II - Associate - CIB Securities Services
JPMC page
Houston, TX
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
Added 1 month ago
Client Ops Associate II
JPMC page
Plano, TX
Review merchant applications, websites, ownership and business information, credit reports, bank statements, prior processing statements, internal history, and approved fraud-risk tools
Added 1 month ago
Trading Services Associate II
JPMC page
Newark, DE
As a Trading Services Associate ll within JPMorganChase, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. While still developing,…
Added 1 month ago
Trade Support - Associate II
JPMC page
New York, NY · NY
As a Trading Services Associate ll within JPMorganChase, you will play a pivotal role in the seamless execution of trade activities, from order entry to settlement. While still developing,…

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JPMC page

Client Service Associate II

Brooklyn, NY, United States

Apply on jpmc.fa.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

Job responsibilities

Deliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage.
Facilitate change management processes, ensuring strategic communications and mitigating stakeholder impact.
Advise clients using market product knowledge while maintaining awareness of industry practices.
Optimize service delivery by implementing process automation initiatives and building strong client relationships.
Monitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively.

Required qualifications, capabilities and skills

Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.
Ability to liaise with various departments to ensure compliance with technical standards and organizational policies.
Skilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships.
Expertise in facilitating change management and strategic communication with strong negotiation and communication skills.
Proficiency in digital literacy and the implementation of emerging technologies.
Strong analytical, technical, and problem-solving skills with keen attention to detail.

Preferred qualifications, capabilities and skills

Emerging markets
Capability to analyze processes and recommend improvements for quality and efficiency.
Skilled in driving continuous improvement initiatives to enhance client experiences.
Experience in client-facing roles across multiple business areas and functions.
Strong analytical, problem-solving, and decision-making skills for effective independent work.
Knowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Apply on jpmc.fa.oraclecloud.com About employer

More about this job

Skills

Transaction processing
Troubleshooting
Strategic planning
Change management
Product knowledge
Root cause analysis
Regulatory compliance
Communication skills
Negotiation
Problem solving
Attention to detail
Process improvement
Decision making
Securities
Sales
Customer service
Child care
Mental health
Coaching
Compensation and benefits

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Work requirements

Jobs in the United States