CCB Card Transactions Sr. Product Associate

As a Senior Product Associate in Card Transactions You will help shape the future of our authorization and transaction-processing platforms by combining product thinking, analytics, customer insight, and strategic planning. Working closely with Product Managers, Technology teams, and senior stakeholders, you will help define success metrics, measure product outcomes, identify opportunities for improvement, and support delivery of key business and modernization objectives.

This role is ideal for a product professional who enjoys translating complex data into actionable insights, influencing roadmap decisions, and helping teams understand the value their products deliver to customers and the business.

You will contribute to initiatives focused on platform modernization, resiliency, delivery excellence, regulatory readiness, and customer enablement across the Card Transactions organization. The successful candidate will be comfortable working across multiple stakeholder groups, analyzing data, developing business recommendations, and supporting product strategy through all phases of the product lifecycle. The Card Transactions mission emphasizes modern, resilient, and adaptable platforms that enable customer growth, payment innovation, and operational excellence. [Transactio...20, 2026) | PowerPoint], [Card Auth...and Vision | PowerPoint], [AuthCore_A...er 2026) 1 | PowerPoint] Job Responsibilities

• Partner with Product Managers and Technology Leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities.
• Support product discovery activities through data analysis, stakeholder engagement, customer feedback, and market research.
• Define, measure, and monitor product success metrics, adoption indicators, and business outcomes.
• Develop insights and recommendations that inform roadmap prioritization, investment decisions, and strategic planning.
• Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization.
• Support quarterly planning, roadmap management, dependency tracking, and product governance activities.
• Create executive-ready presentations, dashboards, scorecards, and product communications that translate complex information into clear recommendations.
• Document business requirements, epics, features, and user stories to support product development and delivery.
• Collaborate with Product, Technology, Architecture, Operations, and partner teams to drive alignment and execution.
• Help establish repeatable processes that improve transparency, delivery predictability, and product adoption.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in Product Management, Product Strategy, Business Analysis, Program Management, or a related discipline.
• Proficient knowledge of the product development lifecycle and Agile delivery practices.
• Experience supporting product discovery, requirements gathering, and roadmap development.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience developing reports, dashboards, presentations, or business insights for stakeholders.
• Strong written and verbal communication skills with the ability to influence cross-functional partners.
• Developing knowledge of data analytics, product metrics, and outcome measurement.

Preferred Qualifications, Capabilities, and Skills

• Experience working within payments, card processing, transaction processing, or financial services.
• Experience using Jira, Jira Align, Tableau, LLM, Github Copilot, Claude, Excel, or similar tools.
• Familiarity with product adoption measurement, OKRs, KPI development, and value realization frameworks.
• Experience supporting platform modernization, technology transformation, or enterprise-scale product initiatives.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans