Program Manager

JPC Partners is looking for an intermediate level Program Manager that will provide for generation interconnection and transfer requests as well as client management to member companies and other stakeholders. Relying on broad knowledge of the energy industry with expertise in generation transfers and interconnections, the client manager responds to customer inquiries, utilizing various research methodologies and internal support mechanisms. Facilitate the processing of Interconnection Agreements, Interconnection Service Agreements and Wholesale Market Participant Agreements and a variety of customer inquiries, duties that include interconnection or transfer application delivery, facilitation, milestone and risk tracking and general stakeholder/customer management. General client management duties as required.

Responsibilities

• Assist in the managing and processing of generator transfer and interconnection application processes and related tasks, ensuring compliance with regulatory requirements and timelines.
• Coordinate with internal partners to ensure internal awareness and documentation.
• Coordinate with customer(s) to communicate requirements and ensure compliance.
• Receive and process customer inquiries and/or issues and ensure timely and complete resolution of customer issues. Inquiries are primarily through phone and email for both interconnection and transfer requests as well as broad questions.
• Exceptional research skills (primary and secondary) and documentation skills.
• Ability to track detailed and heavy customer inquiries to ascertain customer intent and requirements.
• Ability to proactively ask probing and qualifying questions and use information to anticipate problems and obstacles and offer recommended solutions.
• Ability to communicate with member company representatives on a wide variety of issues and to represent company effectively to ensure total customer satisfaction with external customers.
• Possess a broad knowledge of company’s mission, structure, vision, values, operating principles and procedures including knowledge of existing and planned markets, major business functions, products and services and related strategies. Possess general knowledge of the US energy industry with a commitment to continuous learning.
• Manage multiple concurrent objectives, projects, groups or activities. Work independently and cooperatively with departmental colleagues and across division.
• Must have an elevated level of critical thinking skills and understand how to use, “next best question” abilities.
• Must have and use effective judgment in prioritization and time allocation and time management.
• Ability to work collaboratively with department and cross divisional maintaining highly professional business relationships.
• Demonstrate the ability to deal well with change, pressure and ambiguity.
• Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental and divisional reporting lines.

Required

• College graduate with bachelor’s degree or master’s degree or experienced professional with High School Diploma and a minimum of seven years’ work experience or associate’s degree and a minimum of five years’ experience in a client management or program management related position.
• Demonstrated ability to produce high-quality work products with extreme diligence.
• Excellent written and verbal communication and critical thinking skills.
• Must be proficient in Excel, Word, and PowerPoint:
• Paralegal Training
• Generation and Interconnection Training
• Salesforce or CRM proficiency
• Ability to grow with position, increasing expertise, responsibility, and accountability.
• Strong verbal and written communication skills.
• Great professional level presentation skills.
• Hybrid – 3 days in office per week required.
• Must be an initiative-taker.

Preferred

• Bachelor’s or master’s degree in engineering, legal, business administration, finance, or mathematics is preferred
• Background in Energy, Utilities, Law, Finance, or Program Management in a regulated industry
• Interest in the Energy or Utility business