Customer Service Representative

Company Description Pinnacle Propane Express (PPE), a division of JP Energy Partners is a full service provider of propane grill cylinders for exchange for retailers and/or distributors. PPE has production facilities, districts, and depots in its marketing areas that refurbish, deliver, and distribute to the retailer. In addition to propane cylinders, PPE provides services such as quality storage cabinets, safety protection, safety and marketing training, and unique marketing branding enabling the retailer to provide point of purchase sales of both exchange and new propane grill cylinders. Currently, PPE services 48 states.

Job Description

Description of Essential Duties:

• Answer incoming calls; respond to customer's requests and inquiries
• Handle and resolve customer complaints
• Provide customers with Product and Service information
• Enter customer delivery orders for requests for delivery
• Store closing and cage to be picked up and equipment issues
• Route calls to appropriate resources
• Complete new customer files once cages have been set

Qualifications

Qualifications:

• High School Diploma or Equivalent
• Excellent verbal, written and communication skills
• Provide customer service to all levels
• MS Office experience, Word, Excel, Outlook

Additional Information The hours for this position will be 10:30am-7:00pm