Business Systems Analyst

Important Applicant Notice: Due to the onsite requirements of this role and the high volume of applications received, consideration will be limited to candidates currently located in Illinois who are able to perform the duties of the position in person in Northbrook, IL.

Job Summary

The Business Systems Analyst is responsible for improving organizational performance through the optimization of workflows, business processes, system configurations, reporting, and technology solutions. In year one, this role will focus on the optimization of the revenue cycle management (RCM) side of Josselyn's Electronic Medical Record (EMR) system, supporting RCM initiatives, improving organizational workflows, and driving technology-enabled process improvements. The Business Systems Analyst works closely with stakeholders to evaluate current processes, identify improvement opportunities, support EMR optimization efforts, and implement solutions that improve revenue capture and operational effectiveness.

Essential Responsibilities and Metrics

Revenue Cycle Optimization (primary focus for year one)

• Analyze revenue cycle workflows to identify opportunities for improved efficiency, accuracy, and financial performance affecting eligibility verification, authorizations, claim creation, claim submission, denials, payment posting, and collections.
• Evaluate operational challenges and identify opportunities for automation and workflow improvement.
• Support projects designed to improve reimbursement outcomes and reduce denials.

EMR & Systems Optimization

• Support optimization of SmartCare and related systems that impact workflows.
• Analyze system functionality and recommend enhancements to improve operational effectiveness.
• Participate in configuration review, system testing, workflow validation, and implementation activities.
• Make necessary configuration adjustments to RCM side of the EMR.
• Assist with development and maintenance of reports, dashboards, and system tools used to support revenue cycle operations.
• Maintain documentation related to workflows, system configurations, and business requirements.

Project Implementation Support

• Assist with project planning, issue identification, testing, implementation, and stakeholder communication.
• Monitor project risks, dependencies, and implementation readiness.
• Support organizational change management efforts.
• Assist in measuring project outcomes and return on investment (ROI).

Qualifications

• Bachelor's Degree in one of the following required: Healthcare Administration, Health Information Management, Health Informatics, Information Systems, Business Administration, Computer Science, Related field equivalent experience may be considered in lieu of formal education.

Required Experience

• 3+ years of healthcare operations, healthcare technology, business analysis, EMR administration, revenue cycle, or related experience.
• Experience working with electronic medical records (EMR/EHR) systems, particularly with RCM system configurations
• SQL reporting and database experience.
• Experience with workflow analysis and process improvement.
• Experience with revenue cycle workflows
• Microsoft 365

Preferred Experience and Qualifications

• Experience with SmartCare by Streamline Healthcare EMR.
• Behavioral health experience.
• Experience with healthcare reporting and analytics.
• Lean, Six Sigma, CBAP, RHIA, RHIT, PMP, or related certifications.