Executive Supervisor of Client Services/ Technology Services

Johnston County Public Schools

Job Description

POSITION: Executive Supervisor of Client Services

PAY GRADE: 82 ($6, 291.00- $8,486) Based on education & Experience

TERM OF EMPLOYMENT: 12 Months

LOCATION: JCPS Facilities

REPORTS TO: Executive Director of Technology

Effective Date: 1/4/2027

Position Overview

Johnston County Public Schools is seeking an experienced technology professional to serve as Executive Supervisor of Client Services. This position provides technical leadership and oversight for the district’s enterprise infrastructure, identity and access management, Google Workspace for Education, data protection, disaster recovery, infrastructure security, and VoIP phone systems.

The Executive Supervisor is responsible for ensuring the reliability, security, availability, and continued improvement of critical technology systems that support district operations, schools, staff, and students. The position leads infrastructure modernization initiatives, manages complex technology projects, coordinates with vendors and service providers, and supervises assigned technical personnel.

The successful candidate will bring extensive experience in enterprise systems administration, infrastructure management, technical project leadership, and problem-solving, along with the ability to work independently and collaborate effectively across technical and nontechnical teams.

Key Responsibilities

Enterprise Infrastructure and Systems Administration

• Administer and maintain enterprise server infrastructure, Windows Server environments, virtualization platforms, and onsite and cloud-based storage.
• Manage and maintain Microsoft Active Directory, Microsoft Entra ID, identity synchronization, automated account provisioning, and authentication services.
• Administer Google Workspace for Education, including user accounts, organizational units, shared drives, security settings, and Chromebook management.
• Monitor system performance, capacity, availability, and redundancy to maintain reliable district technology services.

Data Protection, Disaster Recovery, and Security

• Manage enterprise backup, replication, restoration, and disaster recovery systems.
• Develop, document, and test recovery procedures and infrastructure redundancy plans.
• Coordinate server patching, endpoint protection, vulnerability remediation, and infrastructure security improvements.
• Support authentication security, domain protection, and related security configurations.

VoIP and Communication Systems

• Administer and maintain the district’s 3CX VoIP phone system, including phone provisioning, extensions, and supporting infrastructure.
• Troubleshoot complex phone system issues and coordinate with technicians, network engineers, and service providers.
• Maintain system standards and documentation to support consistent phone services across district locations.

Project Management and Technology Planning

• Lead multiple concurrent technology projects, including infrastructure upgrades, modernization initiatives, and system improvements.
• Develop project scopes, requirements, schedules, resource plans, and estimates.
• Evaluate technologies and recommend solutions that improve security, performance, reliability, and efficiency.
• Coordinate project implementation with district departments, technology teams, vendors, and consultants.
• Prepare technical reports and communicate project status, risks, and recommendations to stakeholders.

Leadership and Vendor Management

• Supervise and coordinate the day-to-day responsibilities of the Senior Data Infrastructure Engineer.
• Provide technical direction, mentoring, and professional development support to technology personnel.
• Manage vendor relationships, technical support cases, maintenance agreements, and service escalations.
• Develop and maintain technical standards, policies, procedures, and system documentation.
• Promote collaboration, knowledge sharing, and operational continuity across the technology department.

Minimum Qualifications

• Associate degree in computer science, information technology, communications technology, or a related field, or an equivalent combination of education, training, and experience.
• Seven to ten years of experience in information technology, systems administration, infrastructure management, or a related field.
• Experience managing complex technology projects and coordinating work across multiple teams.
• Experience administering enterprise systems, directory services, server infrastructure, virtualization, or related technology platforms.
• Working knowledge of Microsoft Active Directory, Microsoft Entra ID, and Google Workspace.
• Ability to work independently, manage competing priorities, and resolve complex technical issues.
• Strong analytical, organizational, interpersonal, and communication skills.
• Ability to communicate technical information effectively to technical and nontechnical audiences.

Required Knowledge, Skills, and Abilities

• Enterprise administration of Active Directory, Group Policy, DNS, DHCP, and identity services.
• Microsoft Entra ID, authentication, identity synchronization, and Intune.
• Google Workspace administration, preferably in a K–12 environment, including Chromebook management.
• Enterprise virtualization technologies such as Nutanix AHV, VMware vSphere, and/or Microsoft Hyper-V.
• Windows Server administration, file services, patching, and system maintenance.
• Enterprise backup, data recovery, disaster recovery, and business continuity practices.
• Networking fundamentals, including VLANs, firewalls, DNS, DHCP, and RADIUS.
• Complex troubleshooting across interconnected systems, infrastructure, networks, and vendors.
• Project planning, technical documentation, vendor coordination, and cross-functional collaboration.

Preferred Qualifications

• Experience with Dell Avamar, Data Domain, or comparable enterprise backup platforms.
• Experience with ClassLink or other K–12 identity, single sign-on, and rostering platforms.
• Experience with 3CX or other enterprise VoIP systems.
• Experience with SCCM, Intune, CrowdStrike, or comparable endpoint management and security platforms.
• Experience with Nutanix AHV, Prism Central, VMware, Hyper-V, or enterprise storage technologies.
• Familiarity with Cisco and Meraki network environments.
• Experience with vulnerability scanning, remediation, and infrastructure security.
• Knowledge of SPF, DKIM, and DMARC.
• Scripting and automation experience, particularly PowerShell; GAM for Google Workspace is a plus.
• Experience in a K–12 educational or public-sector environment.

Professional Expectations

The successful candidate will demonstrate initiative, sound technical judgment, strong problem-solving skills, and a commitment to dependable technology services. This position requires the ability to manage complex responsibilities independently, lead projects through completion, maintain effective working relationships, and support the evolving technology needs of Johnston County Public Schools.

Additional duties may be assigned based on district needs.

General Statement

This job description outlines the primary duties and responsibilities of the position. Responsibilities may be modified, and additional duties may be assigned at the discretion of the supervisor to meet the needs of Johnston County Public Schools.

DISCLAIMERS:

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills that may be required of the employees assigned to this position. This description may be revised by the supervisor, with HR review and approval, at any time.

Johnston County Public Schools is an equal opportunity employer and does not discriminate in the employment or promotion of employees on the basis of gender, race, religion, age, national origin or disability.