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Added 13 hours ago
Senior Graphic Designer
Johnson Health Tech Retail Inc
Cottage Grove, WI
Added 13 days ago
Commercial Account Manager - Fitness Equipment
Johnson Health Tech Retail Inc
Little Rock, AR
****Candidates must live in the Greater Little Rock, AR area to be considered
Added 15 days ago
JH
Store Manager
Johnson Health Tech Retail Inc
Mt. Laurel, NJ
- $50,000 to $60,000 USD / year
Added 15 days ago
Retail Fitness Sales Associate
Johnson Health Tech Retail Inc
Wausau, WI
Added 17 days ago
JH
Retail Fitness Sales Associate
Johnson Health Tech Retail Inc
Mt Laurel, NJ
- $30,000 to $60,000 USD / year
Added 20 days ago
Accounting Supervisor- Retail
Johnson Health Tech Retail Inc
Cottage Grove, WI
Minimum of 5 years of accounts payable, accounts receivable, or accounting operations experience required · Minimum of 2 years of supervisory experience required
Added 20 days ago
Accounting Manager - Retail
Johnson Health Tech Retail Inc
Cottage Grove, WI
Added 23 days ago
JH
Delivery and Installation Technician
Johnson Health Tech Retail Inc
Cedar Rapids, IA
- $20 USD / hour
Added 29 days ago
JH
Delivery and Installation Technician
Johnson Health Tech Retail Inc
Sturtevant, WI
- $20 USD / hour
Added 1 month ago
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Memphis, TN
****Candidates must live in the Greater Memphis, TN area to be considered
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Brooklyn, NY
- $52,000 to $98,000 USD / year
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
queens, NY
- $52,000 to $98,000 USD / year
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Manhattan, NY
- $52,000 to $98,000 USD / year
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Long Island, NY
- $52,000 to $98,000 USD / year
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Bronx, NY
- $52,000 to $98,000 USD / year
Added 1 month ago
Ecommerce Catalog Manager
Johnson Health Tech Retail Inc
Cottage Grove, WI
Added 1 month ago
Ecommerce Business Manager
Johnson Health Tech Retail Inc
Cottage Grove, WI
Added 1 month ago
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Fayetteville, AR
****Candidates must live in the Greater Fayetteville, AR area to be considered
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Los Angeles, CA
- $50,000 to $100,000 USD / year
*****Candidates must live in the Los Angeles area to be considered for the role as you will be selling fitness equipment in the area
Added 1 month ago
JH
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Riverside, CA
- $50,000 to $100,000 USD / year
*****Candidates must live in the Riverside, CA area to be considered for the role as you will be selling fitness equipment in the area
Added 1 month ago
JH
Store Manager
Johnson Health Tech Retail Inc
Lynnwood, WA
- $17.13 to $25 USD / hour
Added 1 month ago
JH
Delivery & Install Technician
Johnson Health Tech Retail Inc
Fairfield, NJ
- $20 USD / hour
Added 1 month ago
JH
Delivery and Installation Technician
Johnson Health Tech Retail Inc
Bloomington, MN
- $20 USD / hour
Added 1 month ago
Commercial Account Manager-Fitness Equipment
Johnson Health Tech Retail Inc
Kansas City, MO
*****Candidates must live in the Kansas City, MO area to be considered for the role as you will be selling fitness equipment in the area
Added 1 month ago
JH
Retail Fitness Sales Associate Float
Johnson Health Tech Retail Inc
Bellevue, WA
- $17.13 USD / hour

Closed listing

Johnson Health Tech Retail Inc

Service Support Agent

Bloomington, MN, United States

$20 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $20 USD / hour
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

Description

Position Overview Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don’t have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately.

Responsibilities

Customer Service

Establish service, maintenance, contract call priorities and schedule accordingly.
Establish positive long-term relationships with customers and key members of commercial establishments
Assist customers on the phone, via email, and walk-ins(possibly live calls)
Assist the retail sales in resolving customer or store issues
Ensure that inventory is in stock before scheduling the service call and assist in ordering parts
Ensure that direct customer relationships are positive, productive and profitable

Service Support

Prepare reports as requested
Take all reasonable steps possible to minimize the amount of non-billable Service Technician time
Maintain cooperative working relationships with all company employees
Assist in the collections process for commercial and retail work performed by the service department
Ensure that we get the correct manufacturer warranty approvals before performing service work.
Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).
Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.
Forwarding service request to 3rd Party Service Providers, where we don’t have Johnson Service technicians.
Miscellaneous office administrative duties
Additional duties assigned as needed
Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets
Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities

Requirements

Education:

High school degree or equivalent required

Experience:

1 – 2 years of customer service and or scheduling experience preferred

Other Requirements:

Advanced Microsoft Excel, Word, and Outlook skills necessary

Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities, including: · Health & Dental Insurance · Company-paid Life Insurance · 401(k) Plan with company contributions · Generous Paid Time Off · Exclusive Product Discounts · Wellness Programs and more

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

About employer

More about this job

Skills

Accounts receivable
Customer service
Assist customers
Retail sales
Scheduling
Customer relations
Administrative support
Microsoft Excel
Microsoft Word
Microsoft Outlook

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