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Added 7 hours ago
JH
Sr. Grant & Contracts Analyst (SOM DOM General Admin Chairmans Office)
Johns Hopkins University
Baltimore
- $64,470 to $112,850 USD / year
Added 7 hours ago
Physician Assistant (Division of Hematology)
Johns Hopkins University
Baltimore
Current CPR certification required
Added 13 hours ago
JH
Sr. Grants & Contracts Analyst, Post Award (Research Finance)
Johns Hopkins University
Baltimore
- $64,470 to $112,850 USD / year
Added 13 hours ago
Talent Acquisition Coordinator, Jhpiego - Casual
Johns Hopkins University
Baltimore
Added 13 hours ago
Technical Support Officer, Conference management - Casual
Johns Hopkins University
Baltimore
Added 13 hours ago
JH
Physician Assistant (DOM Infectious Disease)
Johns Hopkins University
Baltimore
- $112,572 to $152,900 USD / year
Serve as driver for the mobile clinic (only a standard driver’s license required) and maintain general maintenance for the van · Current American Heart Association or American Red Cross CPR certification required
Added 13 hours ago
Research Technologist (Department of Environmental Health & Engineering)
Johns Hopkins University
Baltimore
Added 13 hours ago
Program Officer
Johns Hopkins University
Baltimore
Added 13 hours ago
JH
Sr. Clinical Research Coordinator (Psychiatry and Behavioral Sciences)
Johns Hopkins University
Baltimore
- $42,330 to $74,110 USD / year
Added 13 hours ago
JH
Clinical Research Coordinator (Oncology)
Johns Hopkins University
Baltimore
- $23 to $24.35 USD / hour
Added 16 hours ago
JH
Director of Events (School of Government and Policy) - #Staff
Johns Hopkins University
Washington, DC
- $75,135 to $144,650 USD / year
Added 1 day ago
Sr. Prospect Research and Intelligence Analyst, Principal Gifts
Johns Hopkins University
Baltimore
Added 1 day ago
Inventory & Distribution Coordinator (Research Animal Resources)
Johns Hopkins University
Baltimore
Added 1 day ago
JH
Business Analyst - SAO (SEAM Student Accounts)
Johns Hopkins University
Baltimore
- $64,470 to $112,850 USD / year
Added 1 day ago
Clinical Research Coordinator (Psychiatry and Behavioral Sciences)
Johns Hopkins University
Baltimore
Added 1 day ago
Clinical Research Coordinator (The Institute for Clinical and Translational Research)
Johns Hopkins University
Baltimore
Added 1 day ago
Administrative Coordinator (Academic Affairs)
Johns Hopkins University
Baltimore
Added 1 day ago
JH
Sr. Research Manager, Design Nucleus (Research Administration)
Johns Hopkins University
Baltimore
- $90,000 USD / year
Added 1 day ago
JH
Sr. Grants & Contracts Analyst
Johns Hopkins University
Baltimore
- $64,470 to $112,850 USD / year
Added 1 day ago
JH
Sr. Research Project Coordinator II (Emergency Medicine)
Johns Hopkins University
Baltimore
- $49,200 to $86,200 USD / year
Added 1 day ago
Ophthalmic Technician (Ophthalmology)
Johns Hopkins University
Odenton
Added 1 day ago
JH
Director of Events (School of Government and Policy)
Johns Hopkins University
Washington
- $75,135 to $144,650 USD / year
Added 1 day ago
Research Data Analyst (Epidemiology)
Johns Hopkins University
Baltimore
Added 1 day ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore
- $114,595 to $200,795 USD / year
Added 3 days ago
Orthopaedic Technologist (Orthopaedic Surgery) - #Staff
Johns Hopkins University
Washington, DC
Must have demonstrated ability to work with DME supplies and vendors · Schedule: M-F Day Shift

Computer Support Assistant ( IT@JH Technology Acceleration Group)

Remote, United States

Remote

Classified Title: Computer Support Assistant Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $16.10 - $25.90 HRLY (Commensurate w/exp.) Employee group: Casual / On Call Schedule: Mon-Fri 8:30am-5:00pm FLSA Status: Non-Exempt Location: Remote Department name: IT@JH Technology Acceleration Group Personnel area: University Administration

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Job details

Pay: Classified Title: Computer Support Assistant Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $16.10 - $25.90 HRLY (Commensurate w/exp.) Employee group: Casual / On Call Schedule: Mon-Fri 8:30am-5:00pm FLSA Status: Non-Exempt Location: Remote Department name: IT@JH Technology Acceleration Group Personnel area: University Administration
Workplace: Remote
Apply by: Apr 27, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

IT@JH Technology Acceleration Group (TAG) is seeking a Computer Support Assistant who will serve as a Tier 1 support resource for the TAG, helping resolve ticket-based requests and supporting select small projects as time allows. The role supports faculty, staff, students, and administrative departments, assisting with issues such as account and password resets, access provisioning, software installation, and general troubleshooting. The Computer Support Assistant will work with Windows and Mac laptops and desktops, mobile phones, along with core software including Microsoft 365, endpoint security tools, and Service Now. Day-to-day work will be primarily ticket-based, with occasional project-based assignments such as documentation updates, and knowledge-base creation. The role is closely supervised, particularly at the start, with the Computer Support Assistant following documented procedures and escalating complex or sensitive issues to senior engineers and gradually taking on more independence as skills and confidence develop.

Specific Duties and Responsibilities

Monitor the ticket queue and respond to Tier 1 support requests from faculty, staff, students, and administrative departments.
Handle account and password resets, multi-factor authentication support, and access provisioning under established procedures.
Document all troubleshooting steps and resolutions clearly in the ticketing system.
Escalate complex, sensitive, or security-related issues to senior engineers with complete details.
Follow up with users to confirm issues are resolved and communicate status updates throughout the ticket lifecycle.
Create and update knowledge-base articles, runbooks, and user guides.
Support small projects as assigned, such as documentation cleanup or process improvements.
Adhere to IT policies, data privacy requirements, and security best practices at all times.

Minimum Qualifications

High School Diploma or graduation equivalent. Some college.
Some experience.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Currently enrolled as a college sophomore or junior, with an expected graduation date at least [12] months after the internship begins, to allow for continuity and growth in the role.
Pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
Basic familiarity with Windows and macOS troubleshooting.
Exposure to Microsoft 365 (Outlook, Teams, OneDrive) and general account administration concepts.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
Customer service mindset and patience when working with users remotely.
Ability to work independently in a remote environment while following documented procedures and escalating appropriately.
Strong organizational skills and attention to detail, including accurate ticket documentation.
Willingness to learn quickly and accept guidance from senior engineers.
Prior help desk, IT support, or campus technology experience is a plus but not required.
Relevant coursework or certifications (such as CompTIA A+ or Google IT Support) are a plus.
* *

Apply on hiring.jhu.edu About employer

More about this job

Skills

Troubleshooting
Microsoft Windows
Microsoft 365
ServiceNow
Documentation
Computer technology
Computer science
Cybersecurity
Apple macOS
Microsoft Outlook
Microsoft Teams
Communication skills
Customer service
Work independently
Organizational skills
Attention to detail
Technical support
A+

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