HVAC Service Technician

Started in 1965, John Moore Services is a well-established and well-respected fixture in the Houston Home Services marketplace. Family-owned and operated, our focus and our success begins with our people. John Moore is dedicated to its employees, providing a work environment that encourages learning, personal and professional growth. John Moore maintains a state of the art facility, great tools and vehicles, excellent benefits, and great pay along with managers who care about your future.

Essential Functions & Responsibilities:

• Performing repairs and maintenance on a variety of equipment including refrigeration, air conditioning electric motors, heating units, heat pumps and hermetic compressors;
• Achieve monthly sales goals set by the manager(s).
• Install, maintain and repair heating, ventilation, and air conditioning (HVAC) units for residential customers; diagnose and repair of electronic, mechanical and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customers.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoices, obtain customers signature at the completion of the job; process electronic credit card payments; obtain and input accurate customer contact information including address, phone number(s) and email addresses.
• Accurately document all installed equipment upon arrival: make, model, serial number, necessary test measurements, and take pictures as necessary.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer's recommendations; clearly & professionally communicate to the customer what the current issues are and explain what is necessary to correct them.
• Actively participate in company provided training opportunities to stay informed on current industry technologies.
• Identify and report to the HVAC manager potential opportunities for additional business and maintain a set close rate.

Requirements:

• 2+ years of experience
• Occupied Residential Installation experience referred installing HVAC systems
• Must be registered with the State of Texas through TDLR
• Must possess EPA card Type II or above
• Good sales abilities
• Valid Texas Driver’s License with a good driving record (No DUIs for the past 5 years)
• Clean criminal record - no felonies on your criminal background report for the past 7 years
• Exceptional communication and troubleshooting skills
• Able to lift 75+ pounds

Benefits That Take Care of You and Your Family:

Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.

Health and wellness

• Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
• Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
• Vision coverage through Anthem Blue Cross Blue Shield.
• Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.

Protection, paid for by us

• Long-term disability: covered at no cost to you.
• Basic life and AD&D insurance: also, at no cost to you.
• Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.

Build your financial future

• 401(k) with employer match: we help you save for retirement.
• HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
• Incentive compensation: opportunities to earn more for your performance.
• Tool reimbursement program: we help cover the cost of the tools you need to do the job.

Extras that make a difference

• Travel assistance and pet insurance: because the things you care about matter to us too.