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Added 1 min ago
Power Systems Control Engineer, Corporate Advanced Engineering
BorgWarner Inc.
Auburn Hills, MI
The Power Systems Control Engineer of Corporate Advanced Engineering plays a key role within our organization in the development, control, and integration of breakthrough technologies…
Added 2 mins ago
Test & Validation Engineer - Drivetrain
Caterpillar, Inc.
Mossville, IL
Join IDES as a Test & Validation Engineer and play a key role in shaping the performance, durability, and reliability of Caterpillar drivetrain products. Based at the Tech Center in…
Added 2 mins ago
Performance/Simulation/Application Engineer
Caterpillar, Inc.
Mossville, IL
The Large Power System Division currently seeking a Catalyst Performance/Simulation/Application Engineer who will support the development and application of aftertreatment systems through…
Added 2 mins ago
Senior Azure Cloud Engineer
Caterpillar, Inc.
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We are currently seeking a Senior Azure Cloud Engineer to join the Enterprise Cloud Adoption team within Caterpillar Information Technology Division to support IaaS workloads. If you want…
Added 3 mins ago
PP
IC&V Technician 1
PCI Pharma Services
Rockford, IL
- $24.58 to $27.65 USD / hour
…lasers, thermal and inkjet printers, and robotics by checking power and wiring; performing power up procedures; firing laser and ensuring code is printing properly; installing and…
Added 3 mins ago
Senior Financial Planning & Analysis Manager
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Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 11 mins ago
Engineer IV(Electrical Plant Operator)
at Marriott
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…Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the…
Added 16 mins ago
Principal Engineer, Automation Engineering -Aseptic Filling SME
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The Automation Engineer will serve as the subject matter expert (SME) for the integrated aseptic vial and syringe filling lines for Project Eagle in Wilson, North Carolina. This role…
Added 22 mins ago
Environmental Engineer, Air
Chemours
Parkersburg, WV
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve…
Added 22 mins ago
Senior RTL Engineer, CPU Power
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Added 33 mins ago
OS
Systems Engineer, SME
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- $31,533 USD / year
Odyssey is recruiting for a Systems Engineer, SME to join the team. The technical expert filling this position will be an engineering trusted advisor and consultant to the government that…
Added 34 mins ago
SA
Research Engineer
Scientific Applicati
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- $90,000 to $135,000 USD / year
The High-Power Electromagnetics Division (HPEM) team at SARA is looking for an exceptionally talented, motivated, and creative Research Engineer to support rapid Research & Development…
Added 34 mins ago
VI
Senior AI Operations Engineer (Senior Software Engineer)
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- $31,533 USD / year
In this role, you will design and build scalable backend systems, cloud infrastructure, and platform capabilities that power AI/ML products and applications. You will partner closely with…
Added 34 mins ago
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ELECTRICAL ENGINEER I - CO
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- $40,123 USD / year
Analyze electrical fault events, power quality issues, system loading scenarios and assist CLP crew to implement corrective actions.
Added 34 mins ago
GIS Supervisor - Data Management
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…multiple moderately complex projects, which may include business system or process improvements, strategy implementation, training, and data…
Added 44 mins ago
Engineer II
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Added 47 mins ago
Senior Storage Engineer
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Added 48 mins ago
Senior Engineer Protection & Control
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Added 49 mins ago
Technology Solutions Architect
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…design development and estimating of a customer's solution Value engineer solutions to meet customer needs and support the sales operations teams to win Support costing & estimating…
Added 49 mins ago
Engineer Substation
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Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 49 mins ago
Senior Software Engineer (Location Services)
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Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 50 mins ago
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Added 51 mins ago
Principal Wireless Communications Systems Design Engineer (Multiple Positions)
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Added 51 mins ago
Software Engineer, AI/ML
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Meta is seeking an AI/ML Engineer to design, build, and deploy machine learning systems that power some of the world's most widely used products and platforms. In this role, you will…
Added 51 mins ago
Sr. Mechanical Engineer
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…and sustainability in every project. From energy-efficient power systems to advanced HVAC and plumbing designs, our team contributes to a resilient and sustainable built environment,…

John Boos & Co.

IT Support Engineer

Effingham, IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a primary point of initial contact for end-user technology issues and manufacturing systems troubleshooting while assisting with the administration, maintenance, and improvement of the organization’s broader IT environment. Responsible for troubleshooting workstations, printers, networks, Microsoft 365 services, business applications, and manufacturing technology. Must be adaptable, curious, service-oriented, and willing to take ownership of unfamiliar problems. Works with employees at all levels while moving between office, manufacturing, and infrastructure environments.

DUTIES & RESPONSIBILITIES

End-User & Technical Support

Serve as a primary point of contact for end-user technology issues and requests.
Diagnose and resolve hardware, software, network, application, and peripheral issues.
Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
Support users with Microsoft Windows and Microsoft 365 applications.
Install, configure, maintain, upgrade, and replace computer hardware and software.
Assist employees with new technology, applications, and changes to existing systems; escalate complex issues when appropriate while maintaining ownership through resolution.

Network & Infrastructure Support

Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.

Microsoft 365 Administration

Assist with administration and support of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related services.
Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.

Printing & Manufacturing Technology Support

Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.

Systems, Applications & Documentation

Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
Identify opportunities to improve reliability, efficiency, security, and the end-user experience.

EDUCATION & TRAINING

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking or a related field preferred, or equivalent practical IT experience.
Previous experience in technical support, desktop support, network support, systems administration, or a similar IT role is preferred.
Manufacturing IT experience is beneficial but not required.
Entry-level candidates with strong technical aptitude, demonstrated troubleshooting skills, and a willingness to learn may also be considered.

KNOWLEDGE & EXPERIENCE

Strong general knowledge of computer hardware, software, peripherals, and operating systems.
Working knowledge of Microsoft Windows and Microsoft 365, including experience supporting Microsoft Office applications and Microsoft 365 services.
Experience troubleshooting desktops, laptops, printers, applications, and network connectivity.
Basic understanding of TCP/IP, DNS, DHCP, wired networks, and wireless networks.
Working knowledge of SharePoint administration and support, with familiarity with Power BI and business reporting environments.
Ability to troubleshoot printers and printing-related problems in both office and manufacturing environments.
Preferred: Microsoft SQL Server and/or general SQL knowledge, including ability to write or understand basic SQL queries.
Preferred: C# or other programming/scripting experience, PowerShell, ERP system administration or support, Microsoft Entra ID / Active Directory, and Microsoft Intune or endpoint management.
Preferred: Experience with Zebra printers, network switches, wireless access points, VLANs, manufacturing/distribution technology, and Power BI administration, data sources, gateways, or report troubleshooting.

SKILLS & ABILITIES

Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical employees.
Ability to document technical processes and solutions clearly.
Ability to work independently while functioning effectively as part of an IT team and managing multiple competing priorities.
Comfortable working directly with users in both professional office and manufacturing environments.
Ability to maintain a customer-service mindset while balancing business and technical requirements.
Willingness to investigate unfamiliar problems, learn new technologies, and take on changing responsibilities.
Willingness to move between desktop support, networking, Microsoft 365, manufacturing systems, applications, and project work as business needs change.
Understanding the urgency of manufacturing technology issues as they relate to shipping and production timelines.

BENEFITS

Paid Vacation
Paid PTO
8 Paid Holidays
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401(k) Retirement Plan
Variable Pay Bonuses
Company Discount
Gym Membership Discount
Flexible Schedules

John Boos & Co. maintains a drug-free workplace. John Boos& Co. is an Equal Opportunity Employer.

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More about this job

Skills

Troubleshooting
Microsoft 365
Adaptability
Technical support
Troubleshoot
Microsoft Windows
DHCP
DNS
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Collaboration
Microsoft Power BI
Reporting
Business processes
Documentation
Communication skills
Computer science
Computer technology
System administration
Microsoft Office
Microsoft SQL Server
SQL
C#
Microsoft PowerShell
ERP
Microsoft Active Directory
Critical thinking
Problem solving
Work independently
Customer service

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