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Senior Data Engineer
Highmark Health
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…design, development, and maintenance of the organization's data infrastructure, ensuring the efficient and reliable flow of data across various systems. This position is responsible for…
Added 3 mins ago
Senior / Lead Site Reliability Engineer
Zelis
Morristown, NJ · St. Petersburg, FL · Atlanta, GA · Boston, MA · Creve Coeur, MO
We are looking for an engineer who goes beyond monitoring systems and responding to incidents - someone who understands how applications work, can diagnose complex technical issues,…
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Senior Software Engineer
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The ideal candidate is a hands-on senior engineer who is comfortable working across an established enterprise application stack while helping move capabilities toward modern, cloud-based…
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Process Engineer (Food Manufacturing)
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…innovation and continuous improvement. You will lead Daily Management Systems (DMS), boost equipment reliability, and inspire a culture of digital transformation. Your role will combine…
Added 14 mins ago
Process Engineer (Food Manufacturing)
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…innovation and continuous improvement. You will lead Daily Management Systems (DMS), boost equipment reliability, and inspire a culture of digital transformation. Your role will combine…
Added 16 mins ago
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Engineering Technician
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Experience working with electrical testing equipment, including multimeters, sensors, and data acquisition systems.
Added 17 mins ago
Traveling Field Engineer
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The purpose of the Robinson Construction Company Field Engineer Development Program is to ensure that Field Engineers are given the opportunity for professional development and growth. This…
Added 44 mins ago
Lead Backend Engineer
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Added 51 mins ago
Network and Systems Sr. Analyst, APC DCS
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…facilities. We are seeking a talented Advance Process Control DCS Systems Analyst to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be…
Added 56 mins ago
Sr. Engineering Technician
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Collect, document and analyze test data using tools like oscilloscopes, multimeters, and data acquisition systems, prepare detailed reports and communicate findings to engineering team
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Enterprise Data Manager
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OCERS is seeking a qualified candidate for the position of Enterprise Data Manager to lead OCERS' enterprise data strategy, governance, quality, architecture, and analytics capabilities.…
Added 1 hour ago
IT Support Engineer
John Boos & Co.
Effingham, IL
John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a…
Added 1 hour ago
Senior Project Manager - Retail/Industrial Commercial Real Estate
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…projects, providing professional project planning support and management for assigned projects; manages daily responsibility for all activities executed under the project plans; and assists…
Added 1 hour ago
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Cybersecurity Analyst (2nd Shift)
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- $75,000 to $100,000 USD / year
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Added 1 hour ago
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M365 Automation & SharePoint Solutions Engineer
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- $115,700 to $125,000 USD / year
…wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC…
Added 1 hour ago
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Release Train Engineer
Technica Corporation
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- $110,000 to $145,000 USD / year
The Release Train Engineer builds alignment across technical, operational, and business domains; mitigates risks; manages cross‑team dependencies; and maintains a forward‑looking view of…
Added 1 hour ago
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Technical Engineer III
Manufacturers and Traders Trust Co
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- $106,700 to $177,900 USD / year
Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.
Added 2 hours ago
Manufacturing Engineer
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Analyze production data, including cycle times, throughput, scrap, and rework, to identify improvement opportunities and measure results
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Field Application Engineer (IIoT)
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- $75,000 to $105,000 USD / year
…safety and predictive maintenance solutions trusted by global data centers, utilities, and industrial facilities making maintenance safer, smarter and more…
Added 2 hours ago
Zscaler Integration Engineer - Mid
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The Zscaler Integration Engineer (Mid) will serve as a contributing technical engineer within the program's network security team, supporting the engineering, implementation,…
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Software Quality Engineer (Associate, Mid-Level or Senior)
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Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Software Quality Engineer (Associate, Mid-Level or Senior) to join our Software Quality Engineering team in…
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Quality Engineer
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The Quality Engineer is responsible for analyzing trends, determining underlying causes to systemic quality deficiencies, and leading improvement projects. Responsibilities also include…
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Engineering - Precast Formwork Checker
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…actions. Strive for Quality through continuous improvement and data-driven decision-making. Embrace Innovation by being self-aware, collaborative, and curious. Deliver Super Service by…
Added 2 hours ago
Engineering - Precast Formwork Checker
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Des Moines, IA
…actions. Strive for Quality through continuous improvement and data-driven decision-making. Embrace Innovation by being self-aware, collaborative, and curious. Deliver Super Service by…

John Boos & Co.

IT Support Engineer

Effingham, IL, United States

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Job details

Posting language: English

Original job description

POSITION OVERVIEW

John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a primary point of initial contact for end-user technology issues and manufacturing systems troubleshooting while assisting with the administration, maintenance, and improvement of the organization’s broader IT environment. Responsible for troubleshooting workstations, printers, networks, Microsoft 365 services, business applications, and manufacturing technology. Must be adaptable, curious, service-oriented, and willing to take ownership of unfamiliar problems. Works with employees at all levels while moving between office, manufacturing, and infrastructure environments.

DUTIES & RESPONSIBILITIES

End-User & Technical Support

Serve as a primary point of contact for end-user technology issues and requests.
Diagnose and resolve hardware, software, network, application, and peripheral issues.
Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
Support users with Microsoft Windows and Microsoft 365 applications.
Install, configure, maintain, upgrade, and replace computer hardware and software.
Assist employees with new technology, applications, and changes to existing systems; escalate complex issues when appropriate while maintaining ownership through resolution.

Network & Infrastructure Support

Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.

Microsoft 365 Administration

Assist with administration and support of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related services.
Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.

Printing & Manufacturing Technology Support

Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.

Systems, Applications & Documentation

Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
Identify opportunities to improve reliability, efficiency, security, and the end-user experience.

EDUCATION & TRAINING

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking or a related field preferred, or equivalent practical IT experience.
Previous experience in technical support, desktop support, network support, systems administration, or a similar IT role is preferred.
Manufacturing IT experience is beneficial but not required.
Entry-level candidates with strong technical aptitude, demonstrated troubleshooting skills, and a willingness to learn may also be considered.

KNOWLEDGE & EXPERIENCE

Strong general knowledge of computer hardware, software, peripherals, and operating systems.
Working knowledge of Microsoft Windows and Microsoft 365, including experience supporting Microsoft Office applications and Microsoft 365 services.
Experience troubleshooting desktops, laptops, printers, applications, and network connectivity.
Basic understanding of TCP/IP, DNS, DHCP, wired networks, and wireless networks.
Working knowledge of SharePoint administration and support, with familiarity with Power BI and business reporting environments.
Ability to troubleshoot printers and printing-related problems in both office and manufacturing environments.
Preferred: Microsoft SQL Server and/or general SQL knowledge, including ability to write or understand basic SQL queries.
Preferred: C# or other programming/scripting experience, PowerShell, ERP system administration or support, Microsoft Entra ID / Active Directory, and Microsoft Intune or endpoint management.
Preferred: Experience with Zebra printers, network switches, wireless access points, VLANs, manufacturing/distribution technology, and Power BI administration, data sources, gateways, or report troubleshooting.

SKILLS & ABILITIES

Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical employees.
Ability to document technical processes and solutions clearly.
Ability to work independently while functioning effectively as part of an IT team and managing multiple competing priorities.
Comfortable working directly with users in both professional office and manufacturing environments.
Ability to maintain a customer-service mindset while balancing business and technical requirements.
Willingness to investigate unfamiliar problems, learn new technologies, and take on changing responsibilities.
Willingness to move between desktop support, networking, Microsoft 365, manufacturing systems, applications, and project work as business needs change.
Understanding the urgency of manufacturing technology issues as they relate to shipping and production timelines.

BENEFITS

Paid Vacation
Paid PTO
8 Paid Holidays
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401(k) Retirement Plan
Variable Pay Bonuses
Company Discount
Gym Membership Discount
Flexible Schedules

John Boos & Co. maintains a drug-free workplace. John Boos& Co. is an Equal Opportunity Employer.

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