Jobs in the United States

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Added 22 mins ago
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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and…
Added 22 mins ago
Mechanical Engineer - Sustaining
Amphenol Alden Products Company
Stoughton, MA
Help Engineer the Connections That Make a Difference in Patient Care! Are you a mechanical engineer who enjoys solving problems, improving product designs, and seeing your work make a…
Added 22 mins ago
Electronics Engineering-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
Group 76, Software and Electronics Engineering, is seeking an Electronics Engineer to work on mixed-signal, analog, digital, RF, or power electronics systems. Activities may include…
Added 22 mins ago
P
Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
Provide technical support for field and customer activities, including:
Added 23 mins ago
Associate Engineer / Technician
Rousselet-Robatel
Pittsfield, MA
The Associate Engineer / Technician will support the design engineering and field service engineering teams to deliver specific client services related to our centrifugation systems. The…
Added 23 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Boston, MA
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 24 mins ago
EL
Structural Staff Associate
ECS Ltd
Mount Laurel, NJ
- $65,000 to $80,000 USD / year
ECS is seeking a Structural Staff Associate to join our Mid-Atlantic Building Science + Infrastructure team in Mount Laurel, NJ. In this role, you will support structural engineering and…
Added 52 mins ago
Sr Manager Technical Services
Constellation Energy Generation, LLC.
Houston, TX
Associate's degree in business, engineering or related field with 12 years of experience OR
Added 1 hour ago
QA Associate Quality Engineer
Alcon Research, LLC. Company
Johns Creek, GA
…standards of quality as we help people see brilliantly. The Associate I, Quality Operations (Science/Tech/Engineering Path), is primarily responsible for handling complex tasks and…
Added 2 hours ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
This is a field based role based position covering Bozeman, Missoula, and Helena, MT.
Added 2 hours ago
2027 Associate Systems Engineer – Sykesville MD
CORP-Corporate Office
United States
Basic Qualifications for an Associate Systems Engineer:
Added 2 hours ago
2027 Associate S/W Embedded Engineer – Sykesville MD
CORP-Corporate Office
United States
Basic Qualifications for an Associate S/W Embedded Engineer:
Added 2 hours ago
2027 Associate H/W Mechanical Engineer – Sykesville MD
CORP-Corporate Office
United States
Basic Qualifications for an Associate H/W Mechanical Engineer:
Added 2 hours ago
2027 Associate H/W Electronics Engineer – Sykesville MD
CORP-Corporate Office
United States
Basic Qualifications for an Associate H/W Electronics Engineer:
Added 3 hours ago
Outside Plant Engineer
MCI Communications Srvs LLC 151
Alpharetta, GA
As an Outside Plant Engineer, you will manage a variety of internal and external partners and vendors to oversee OSP/ISP construction and maintenance of network extension projects to…
Added 3 hours ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Added 3 hours ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 3 hours ago
Manufacturing Equipment Technician (MTE) - Days Backend Shift - Shift 7
Intel
Phoenix, AZ
Associate degree in a technical field with 2+ years of preventive and corrective equipment maintenance experience OR
Added 3 hours ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
Mentor other associate and intermediate data engineers as needed
Added 4 hours ago
TC
Power Distribution Intern
TRC Companies, Inc.
Nashville, TN
- $20 to $28 USD / hour
Junior or senior pursuing Bachelor or Associate Degree in Electrical Engineering, Structural Engineering, Mechanical Engineering, Civil Engineering, or related field.
Added 4 hours ago
Senior Data Engineer
Highmark Health
Honolulu, HI
Mentor other associate and intermediate data engineers as needed
Added 4 hours ago
Senior Data Engineer
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Augusta, ME
Mentor other associate and intermediate data engineers as needed
Added 5 hours ago
Civil Drafting Internship - Water Resources
Olsson
Lincoln, NE
We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results – for our people, our…
Added 5 hours ago
Senior Data Engineer
Highmark Health
Lincoln, NE
Mentor other associate and intermediate data engineers as needed
Added 5 hours ago
Senior Data Engineer
Highmark Health
Providence, RI
Mentor other associate and intermediate data engineers as needed

John Boos & Co.

IT Support Engineer

Effingham, IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a primary point of initial contact for end-user technology issues and manufacturing systems troubleshooting while assisting with the administration, maintenance, and improvement of the organization’s broader IT environment. Responsible for troubleshooting workstations, printers, networks, Microsoft 365 services, business applications, and manufacturing technology. Must be adaptable, curious, service-oriented, and willing to take ownership of unfamiliar problems. Works with employees at all levels while moving between office, manufacturing, and infrastructure environments.

DUTIES & RESPONSIBILITIES

End-User & Technical Support

Serve as a primary point of contact for end-user technology issues and requests.
Diagnose and resolve hardware, software, network, application, and peripheral issues.
Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
Support users with Microsoft Windows and Microsoft 365 applications.
Install, configure, maintain, upgrade, and replace computer hardware and software.
Assist employees with new technology, applications, and changes to existing systems; escalate complex issues when appropriate while maintaining ownership through resolution.

Network & Infrastructure Support

Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.

Microsoft 365 Administration

Assist with administration and support of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related services.
Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.

Printing & Manufacturing Technology Support

Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.

Systems, Applications & Documentation

Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
Identify opportunities to improve reliability, efficiency, security, and the end-user experience.

EDUCATION & TRAINING

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking or a related field preferred, or equivalent practical IT experience.
Previous experience in technical support, desktop support, network support, systems administration, or a similar IT role is preferred.
Manufacturing IT experience is beneficial but not required.
Entry-level candidates with strong technical aptitude, demonstrated troubleshooting skills, and a willingness to learn may also be considered.

KNOWLEDGE & EXPERIENCE

Strong general knowledge of computer hardware, software, peripherals, and operating systems.
Working knowledge of Microsoft Windows and Microsoft 365, including experience supporting Microsoft Office applications and Microsoft 365 services.
Experience troubleshooting desktops, laptops, printers, applications, and network connectivity.
Basic understanding of TCP/IP, DNS, DHCP, wired networks, and wireless networks.
Working knowledge of SharePoint administration and support, with familiarity with Power BI and business reporting environments.
Ability to troubleshoot printers and printing-related problems in both office and manufacturing environments.
Preferred: Microsoft SQL Server and/or general SQL knowledge, including ability to write or understand basic SQL queries.
Preferred: C# or other programming/scripting experience, PowerShell, ERP system administration or support, Microsoft Entra ID / Active Directory, and Microsoft Intune or endpoint management.
Preferred: Experience with Zebra printers, network switches, wireless access points, VLANs, manufacturing/distribution technology, and Power BI administration, data sources, gateways, or report troubleshooting.

SKILLS & ABILITIES

Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical employees.
Ability to document technical processes and solutions clearly.
Ability to work independently while functioning effectively as part of an IT team and managing multiple competing priorities.
Comfortable working directly with users in both professional office and manufacturing environments.
Ability to maintain a customer-service mindset while balancing business and technical requirements.
Willingness to investigate unfamiliar problems, learn new technologies, and take on changing responsibilities.
Willingness to move between desktop support, networking, Microsoft 365, manufacturing systems, applications, and project work as business needs change.
Understanding the urgency of manufacturing technology issues as they relate to shipping and production timelines.

BENEFITS

Paid Vacation
Paid PTO
8 Paid Holidays
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401(k) Retirement Plan
Variable Pay Bonuses
Company Discount
Gym Membership Discount
Flexible Schedules

John Boos & Co. maintains a drug-free workplace. John Boos& Co. is an Equal Opportunity Employer.

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More about this job

Skills

Troubleshooting
Microsoft 365
Adaptability
Technical support
Troubleshoot
Microsoft Windows
DHCP
DNS
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Collaboration
Microsoft Power BI
Reporting
Business processes
Documentation
Communication skills
Computer science
Computer technology
System administration
Microsoft Office
Microsoft SQL Server
SQL
C#
Microsoft PowerShell
ERP
Microsoft Active Directory
Critical thinking
Problem solving
Work independently
Customer service

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