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Added 2 mins ago
EPC Automation Lead
Bechtel
AZ
Assists the PIIM in coordinating with the Project Field Engineer, project IS&T Lead, and other automation leads (procurement and project controls, commissioning, etc.), as well as Bechtel…
Added 4 mins ago
Manufacturing Process Engineer - Display
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Cupertino, CA
As a Manufacturing Process Engineer for Display technologies, you will be responsible for evaluating and developing technically complex manufacturing processes for parts and assemblies.…
Added 4 mins ago
Manufacturing Process Engineer - Display
Apple
Cupertino, CA
As a Manufacturing Process Engineer for Display technologies, you will be responsible for evaluating and developing technically complex manufacturing processes for parts and assemblies.…
Added 5 mins ago
(Senior) Solutions Engineer (f/m/d)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a (Senior) Solution Engineer (f/m/d) based in the United…
Added 5 mins ago
Vehicle Operations Engineer III - New Glenn 9X4 Cryogenic Propellant systems
Blue Origin Personnel, LLC
Space Coast, FL
Applications will be accepted on an ongoing basis until the requisition is closed.
Added 8 mins ago
FT
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Jersey City, NJ
- $142,550 to $154,000 USD / year
…equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) designing and developing Java-based scalable and high-performance…
Added 8 mins ago
FT
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
United States
- $134,868 to $166,000 USD / year
…business solutions by developing complex or multiple software applications and conducting studies of alternatives. Analyzes and recommends changes in project development policies,…
Added 8 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) designing, coding, and implementing high-volume brokerage regulatory…
Added 8 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Durham, NC
…equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) designing and building modernized cloud-based applications in trading…
Added 8 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Merrimack, NH
…Integration and Continuous Delivery (CI/CD) pipelines. Builds Web applications using Flask and Django. Performs solution deployment and maintenance, using Amazon Web Services (AWS) or Azure…
Added 8 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) developing and securing Web applications and APIs in a financial…
Added 8 mins ago
Senior Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
Designs, develops, and maintains scalable web applications across the entire stack, from intuitive front-end interfaces to robust back-end systems. Develops tools to support the investment…
Added 8 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing and maintaining Web applications using Java and Angular in…
Added 8 mins ago
Principal Software Engineer/Developer
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and five (5) years of experience as a Principal Software Engineer/Developer (or closely related occupation) developing and maintaining scalable solutions using Kafka and…
Added 8 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Develops cloud-based software applications on complex projects, components, and subsystems for the division.
Added 8 mins ago
Principal Cloud Engineer
Fidelity Technology Group, LLC
Westlake, TX
Designs and develops software applications with programming languages and deploys Application Program Interfaces (APIs) in the cloud through automation with integrated security and testing.…
Added 8 mins ago
Principal AI/ML Engineer
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Westlake, TX
Develops highly scalable distributed systems and software applications using open-source technologies.
Added 8 mins ago
Director, Data Modeling
Fidelity Technology Group, LLC
Westlake, TX
Consults on the documentation of major technology applications.
Added 26 mins ago
High Speed IO (HSIO) Validation Engineer
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Santa Clara, CA
The High-Speed IO (HSIO) Validation Engineer is responsible for validating and debugging high-speed interfaces across CPU and GPU platforms spanning data center servers and AI systems. In…
Added 26 mins ago
Senior Embedded Firmware Lead
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You are a self-directed, technically rigorous engineer who is equally comfortable writing complex embedded firmware and guiding others through architectural decisions. You communicate…
Added 26 mins ago
Sr. Technical Support Engineer
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Added 26 mins ago
Advanced AI Workloads - Performance and Scalability Engineer
Advanced Micro Devices, Inc
San Jose, CA
AMD is looking for a performance-obsessed engineer to drive AI inference performance to the absolute limit on AMD GPUs. You will lead a small, highly technical team and work end-to-end…
Added 26 mins ago
Software Development Eng.
Advanced Micro Devices, Inc
San Jose, CA
AMD is looking for a specialized software engineer who is passionate about improving the performance of key applications and benchmarks. You will be a member of a core team of incredibly…
Added 27 mins ago
Jr. Product Support Engineer
NEST
Sewell, NJ
…alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and…
Added 29 mins ago
Senior Power Engineer, Platforms Engineering
Google
Sunnyvale, CA
As a Power Engineer in Technical Infrastructure, you will play a key role in the development of one of the world's fastest growing computing infrastructures. You will work as part of a team…

John Boos & Co.

IT Support Engineer

Effingham, IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

POSITION OVERVIEW

John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a primary point of initial contact for end-user technology issues and manufacturing systems troubleshooting while assisting with the administration, maintenance, and improvement of the organization’s broader IT environment. Responsible for troubleshooting workstations, printers, networks, Microsoft 365 services, business applications, and manufacturing technology. Must be adaptable, curious, service-oriented, and willing to take ownership of unfamiliar problems. Works with employees at all levels while moving between office, manufacturing, and infrastructure environments.

DUTIES & RESPONSIBILITIES

End-User & Technical Support

Serve as a primary point of contact for end-user technology issues and requests.
Diagnose and resolve hardware, software, network, application, and peripheral issues.
Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
Support users with Microsoft Windows and Microsoft 365 applications.
Install, configure, maintain, upgrade, and replace computer hardware and software.
Assist employees with new technology, applications, and changes to existing systems; escalate complex issues when appropriate while maintaining ownership through resolution.

Network & Infrastructure Support

Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.

Microsoft 365 Administration

Assist with administration and support of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related services.
Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.

Printing & Manufacturing Technology Support

Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.

Systems, Applications & Documentation

Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
Identify opportunities to improve reliability, efficiency, security, and the end-user experience.

EDUCATION & TRAINING

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking or a related field preferred, or equivalent practical IT experience.
Previous experience in technical support, desktop support, network support, systems administration, or a similar IT role is preferred.
Manufacturing IT experience is beneficial but not required.
Entry-level candidates with strong technical aptitude, demonstrated troubleshooting skills, and a willingness to learn may also be considered.

KNOWLEDGE & EXPERIENCE

Strong general knowledge of computer hardware, software, peripherals, and operating systems.
Working knowledge of Microsoft Windows and Microsoft 365, including experience supporting Microsoft Office applications and Microsoft 365 services.
Experience troubleshooting desktops, laptops, printers, applications, and network connectivity.
Basic understanding of TCP/IP, DNS, DHCP, wired networks, and wireless networks.
Working knowledge of SharePoint administration and support, with familiarity with Power BI and business reporting environments.
Ability to troubleshoot printers and printing-related problems in both office and manufacturing environments.
Preferred: Microsoft SQL Server and/or general SQL knowledge, including ability to write or understand basic SQL queries.
Preferred: C# or other programming/scripting experience, PowerShell, ERP system administration or support, Microsoft Entra ID / Active Directory, and Microsoft Intune or endpoint management.
Preferred: Experience with Zebra printers, network switches, wireless access points, VLANs, manufacturing/distribution technology, and Power BI administration, data sources, gateways, or report troubleshooting.

SKILLS & ABILITIES

Strong analytical, troubleshooting, critical-thinking, and problem-solving skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical employees.
Ability to document technical processes and solutions clearly.
Ability to work independently while functioning effectively as part of an IT team and managing multiple competing priorities.
Comfortable working directly with users in both professional office and manufacturing environments.
Ability to maintain a customer-service mindset while balancing business and technical requirements.
Willingness to investigate unfamiliar problems, learn new technologies, and take on changing responsibilities.
Willingness to move between desktop support, networking, Microsoft 365, manufacturing systems, applications, and project work as business needs change.
Understanding the urgency of manufacturing technology issues as they relate to shipping and production timelines.

BENEFITS

Paid Vacation
Paid PTO
8 Paid Holidays
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Supplemental Insurance
401(k) Retirement Plan
Variable Pay Bonuses
Company Discount
Gym Membership Discount
Flexible Schedules

John Boos & Co. maintains a drug-free workplace. John Boos& Co. is an Equal Opportunity Employer.

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More about this job

Skills

Troubleshooting
Microsoft 365
Adaptability
Technical support
Troubleshoot
Microsoft Windows
DHCP
DNS
Microsoft Outlook
Microsoft Teams
Microsoft SharePoint
Collaboration
Microsoft Power BI
Reporting
Business processes
Documentation
Communication skills
Computer science
Computer technology
System administration
Microsoft Office
Microsoft SQL Server
SQL
C#
Microsoft PowerShell
ERP
Microsoft Active Directory
Critical thinking
Problem solving
Work independently
Customer service

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