Property Manager (Commercial)

Akridge is a full-service commercial real estate company and a prominent investor and developer in the Washington, DC and North Carolina regions. We invest in, develop, and manage commercial real estate, from office buildings to mixed-use space. Since our founding in 1974, Akridge has acquired, developed, or entitled over 14 million square feet of commercial real estate and land. We believe in transforming the landscape of our nation’s capital through places that make working more productive, playing more delightful, and living in our city more harmonious. Akridge is committed to sustainable development and operating practices, and has been recognized as an Energy Star Top Performer and Energy Star Partner of the Year. Some of Akridge’s most notable projects include the 1 million square foot Gallery Place, the internationally recognized Homer Building, and the 3 million square foot Burnham Place air rights development project at Union Station. Akridge is proud to invest, build, and operate properties that provide lasting value for our investors, quality work environments for our Clients, and vibrant neighborhoods for our community. Our fully integrated platform allows us to enhance a property’s value throughout every stage of development and operations. We acquire and develop properties that generate consistent and strong, above-market returns for our investment partners. Our developments become destinations that attract high-quality Clients and make neighborhoods more desirable. Our comprehensive real estate knowledge and experience enables us to create smart investment strategies that respond to market opportunities. Our operating and development expertise gives us an unparalleled ability to execute these strategies and deliver exceptional results. Akridge invests like an operator, and operates like an investor.

Position Summary:

Property Managers manage and operate first class commercial buildings in the Akridge portfolio, providing outstanding customer service to clients, investors and vendors through innovative, responsible and responsive building and financial management. This role oversees Akridge’s commercial and public spaces at The Stacks in Buzzard Point: retail, co-working area, public gym, common/site area, Bob’s Market, public parking garage and security. Tenant management is limited to retail tenants; Greystar manages the residential component (leasing, resident accounts, apartment service requests and lease enforcement), and the Property Manager coordinates with Greystar on shared operational and security matters, including resident or guest conduct affecting Akridge-managed common areas of Bob’s Market.

Position Location:

The Stacks (101 V Street SW, Washington, DC 20024)

Position Responsibilities:

SITE LEADERSHIP AT THE STACKS

• Operations: Manage daily operations, financial performance, service delivery and risk management for Akridge-managed areas per the management agreement, approved budgets and Ownership objectives.
• Point of contact: Act as primary contact between engineering, construction, retail tenants, Greystar residential, security, parking operations and asset management; coordinate 24/7 campus security.
• Greystar: Maintain a clear division of responsibilities for shared services, systems and common areas. Document and coordinate responses to resident or guest misconduct, damage and other incidents in Akridge-managed areas (including Bob’s Market) with security and Greystar; route lease enforcement to Greystar.
• Bob’s Market: Supervise the Retail & Events Associate, who leads the market’s day-to-day merchandising, inventory, ordering, pricing and customer service. Set priorities, approve product mix and purchasing recommendations, balance the Associate’s schedule between market and event duties, and evaluate performance. Retain oversight of financial results and controls: review sales, POS settlements, inventory variances and operating results with Accounting, and implement approved payment-handling and loss-prevention controls.

BUILDING OPERATIONS

• Service: Deliver first class, customer-focused interactions with staff, vendors and clients, and keep Akridge-managed areas to a first class standard; complete client service requests promptly via Akridge Building Services or contractors.
• Contracts: Manage all maintenance contracts (elevators, cleaning, landscaping, air quality, security, HVAC, Fire/Life Safety, etc.): write scopes, bid and evaluate proposals, verify insurance, monitor terms and standards, and address deficiencies within delegated authority.
• Inspections and compliance: Conduct regular inspections; track permits, safety requirements and compliance records; document and escalate deficiencies through completion. Participate in the Building Operational Audit (BOA) and close out assigned actions.
• Capital and construction: Recommend and implement capital improvements and emergency repairs; coordinate construction and retail TI impacts on occupied areas; track turnover, punch lists, warranties, O&M manuals and staff training within Akridge’s scope.
• Team: With the Managing Chief Engineer, supervise, set goals for and evaluate engineers and porters; foster teamwork and support development and advancement.
• Meetings: Hold daily/weekly meetings with engineering and residential counterparts, and quarterly building team meetings on budget, projects, client issues, leasing, financials, sustainability, utilities and ownership issues.
• Emergency preparedness: Maintain procedures for Akridge-managed areas; coordinate drills and after-hours escalation with security, engineering and Greystar; document incidents; coordinate insurance claims and loss reporting with Akridge and Ownership.

PLACEMAKING, EVENTS, AND MARKETING

• Marketing liaison: Link on-site management with Marketing (including the VP of Marketing and Communications) on events, activations, operational updates and promotions; support a full calendar of placemaking, community programming and activations that drive visitation and engagement. Promote events to clients and visitors via signage, digital screens and more, with Marketing and the Residential team.
• Partners and community: Work with the landlord’s specialty leasing and marketing consultants and internal/external teams on placemaking, revenue-generating events and multi-channel campaigns; source local vendors and groups; engage neighbors and civic organizations; represent Akridge in AOBA, BOMA and civic associations.
• Event execution: Coordinate scheduling, vendors, rentals, site prep, staffing, signage, supplies and breakdown; serve as on-site contact for vendors, entertainers, instructors, retailers and partners; walk spaces pre-event; align property management, marketing, residential, security, engineering and operations; troubleshoot issues in real time.
• After-hours coverage: Cover evening and weekend events as required, planning support with the VP of Engineering and Director of Property Management as needed.
• Signage and displays: Install, maintain and remove temporary signage and collateral; check signage condition, visibility and accuracy on regular walkthroughs; assist with seasonal decor, promotional displays and wayfinding.

RETAIL TENANT AND CLIENT RELATIONS

• Relationships: Manage retail client relations as primary liaison to Ownership/asset management; understand client space needs and stay in regular contact through visits, calls, written updates, client events and evaluations.
• Main office liaison: Represent clients with the Akridge main office on leasing, marketing, sustainability, emergency preparedness and events, construction and other non-PM matters.
• Retailer engagement: Lead outreach and a monthly retailer call to build participation in events, promotions and pop-ups; respond to event questions from retailers, residents, visitors and partners, escalating as needed.

INVESTOR AND OWNER RELATIONS

• Prepare monthly investor reports with Accounting per the management agreement (executive summary and operating expense variances); hold regular investor meetings with Asset Management; implement investor objectives and recommend operational and financial improvements.

FINANCIAL AND BUDGET MANAGEMENT

• Budgets: Prepare and manage annual operating budgets for Akridge-managed areas per the management agreement, lender and owner requirements and market best practices; prepare scheduled reforecasts and long-term capital plans.
• Authority: Approve spending and contracts within budget and delegated authority; obtain approval for unbudgeted work; follow emergency spending and reporting procedures.
• Accounting: Complete monthly accruals; review statements, variances, invoice coding and receivables; explain material variances and recommend action; ensure timely, correctly coded payables; monitor rent collections and refer delinquencies to Accounting.
• Shared costs and rent: Administer cost-allocation provisions, verifying shared utility, security, cleaning, repair and other reimbursements with Accounting, Greystar and Ownership; approve annual rent increases and reconciliations.

SUSTAINABILITY AND LEASING

• Sustainability: Support LEED certification and operate to LEED-approved procedures; track performance per USGBC or other accepted protocols; monitor Energy Star and DC benchmarking for the assigned scope with Greystar and Engineering; run an energy conservation program with residential engineering and Akridge Building Services.
• Leasing: As applicable, support retail leasing, keep vacant space tour- and photo-ready (including virtual tours) and join tours as requested.

Position Qualifications:

• Works regularly with clients, investors, owners, Building Services, Leasing, Construction Management, Accounting, contractors, local officials, trade associations and BIDs, and with people at all levels of commercial real estate.
• 5-7 years in commercial, mixed-use or residential property management; residential third-party management experience preferred, not required.
• Bachelor’s degree preferred; RPA or CPM, and LEED AP or LEED Green Associate, preferred.
• Strong communicator who resolves conflict and difficult situations professionally; detail oriented, analytical and organized; handles multiple tasks and deadlines under pressure while staying professional.
• Self-confident leader with accelerated growth potential who works well independently and on a team.
• Proficient in Microsoft Outlook, Word and Excel, ACT, Yardi, MRI, Energy Star Manager and Wellstat.

Physical Requirements:

• General office work, usually seated at a computer; extensive movement throughout the project, including roofs, penthouses, mechanical rooms, basements, garages and client space; event setup (chairs, tables, small tents); and may require daily or routine travel to the main office.

Reporting Structure:

This position reports directly to the Director of Property Management & Asset Services who provides guidance and coordinates, evaluates and monitors work performance. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please e-mail careers@akridge.com or call (202) 624-8626. Akridge believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.