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Genesys Platform Manager
CCS
The successful candidate will report directly to the Ops Optimization & Allocation Manager. The position location is remote.
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Senior Global Solutions Architect
Five9
Develop a thorough understanding of the client's business, IT risk-management strategies, and contact center operations.
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Senior Client Manager
Capgemini
Capgemini’s Customer Experience practice helps clients reimagine, build and operate AI-enabled customer operations and engagement models across service, sales and marketing. We combine…
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Deputy General Manager - Contact Center Operations
Cognizant
Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are looking for a Deputy General Manager for our contact center…
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Contact Center Director
InnovaCare Services Company, LLC
The Contact Center Director leads a team of three Market Managers, a Quality Manager, and a WFM & Business Systems Administrator, and is accountable for the performance outcomes produced by…
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Manager, AI & CX Services
Waterfield Tech
The Manager, AI & CX Services leads a professional services delivery team of CX and contact center engineers, delivering complex implementations and migrations across leading CCaaS and UC…
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Manager, Data Analyst (Remote)
Fanatics Betting & Gaming
You lead the team that owns the analytical backbone of how the Operations Department understands its own performance. Sitting within the Strategic Operations & Analytics team, you manage a…
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Workforce Management Manager
MCI Careers
Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance…
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Manager, WFM CX Operations
Coinbase
As a Senior Manager, Workforce Management on the Customer Experience team, you'll lead the evolution of WFM from a technical support function into a strategic, AI-informed capability that…
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Manager, WFM Compliance Operations
Coinbase
We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with the communication and leadership skills to operate…
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Senior Strategic Program Manager
Coinbase
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
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Customer Experience Performance and Enablement Manager (Houston)
Clover Health
We’re looking for a CX Performance and Enablement Manager to own the systems, data, and quality programs that allow our Houston Member Engagement Center to perform at its best. Reporting to…
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