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Supervisor, Command Center Technical Administration and Reporting
Delta Dental Plan of Michigan, Inc.
…telecommunication administration, contact center administration, or workforce management in a call center. Previous experience in a senior or lead role and/or using Genesys Cloud…
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Senior Associate, Workforce Management
Thyme Care
As Thyme Care’s newest Sr. Associate, Workforce Management, you’ll play a pivotal role in driving day-to-day operational excellence. You'll be responsible for developing forecasts,…
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AWS Technical Architect
NeuraFlash, Part of Accenture
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
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Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
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Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
Added
Senior Routing Engine Developer (CX Platform)
Miratech
…technologies, collaborating closely with product, architecture, workforce management, telephony, and CX platform…
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Director, Workforce Planning
ZINC Zillow, Inc.
Champion the roadmap for WFM tools and technology, including AI, collaborating with Product, Engineering, and vendor partners to implement and optimize workforce management systems,…
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Business Owner, Agentic Contact Center Transformation
Carrier Corporation
You will lead the shift from a traditional, human-centric service model to an agentic contact center on the Salesforce stack - where AI agents resolve work autonomously, escalate cleanly to…
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Sr. Customer Enablement Practitioner – WFO
RingCentral Inc.
…the TSM manages the overall customer relationship, you will lead the technical engagement from start to…
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AWS Solution Architect
NeuraFlash, Part of Accenture
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
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Senior Manager, Resource Orchestration (WFM)
Navan
As Senior Manager, Resource Orchestration (WFM), you will lead the workforce management practices that keep a complex, global, multi-channel contact center staffed and responsive. This is a…
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Genesys Cloud Architect
Miratech
Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML…
Added
Genesys Cloud Architect
Miratech
Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML…
Added
Genesys Cloud Architect
Miratech
Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML…
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