Jobs in the United States

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Financial Service Representative
Heights Finance Corporation
Lawrenceville, GA
"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
Added 1 min ago
Automotive Service Manager | Up To $80K & Weekends Off | Southport
Christian Brothers Automotive
Bolivia, NC
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Added 1 min ago
Operations Supervisor - 2nd Shift
ASSA ABLOY
Easton, PA
…ready to lead a team while finding ways to continuously improve…
Added 1 min ago
Electrical Designer II
Ever-Green Energy Inc
St Paul, MN
…Electrical Engineer, other engineers, and the Design Services Manager. Utilizing a basic understanding of Electrical, Mechanical, Civil and Structural Engineering, as well as Architectural…
Added 2 mins ago
Tax Manager - International Tax
MBE CPAs
Baraboo, WI
Advising clients on cross-border tax planning and compliance matters
Added 2 mins ago
R
Industrial Electrician
Revolution
Little Rock, AR
- $32 to $40 USD / hour
Little Rock, AR | $32-$40/hour | $5,000 Sign-On Bonus | $4,000 Tool Program
Added 2 mins ago
UO
Operations Coordinator (Part-Time)
University of Arkansas at Little Rock
United States
- Part-time
Day Shift (United States of America)
Added 2 mins ago
Manager, Clinical Services Operations (3696)
Memorial Care
United States
The Manager, Clinical Services Operations is responsible for the day-to-day operational, clinical, and administrative performance of assigned clinics and/or specialty services across a…
Added 2 mins ago
Registered Nurse (RN), West Hay Family Medicine (455D)
Decatur Memorial Hospital
United States
Must have knowledge of physician’s office practices and policies · Must possess medical knowledge and the ability to perform effectively and efficiently
Added 2 mins ago
Triage Registered Nurse (RN), Forsyth Family & Internal Medicine (455D)
Decatur Memorial Hospital
United States
Must have knowledge of physician’s office practices and policies · Must possess medical knowledge and the ability to perform effectively and efficiently
Added 2 mins ago
JH
F&B Manager
Journal Hotels
Los Angeles, CA
- $85,000 to $90,000 USD / year
The Food & Beverage Manager provides hands-on floor management and flexible operational coverage across the hotel’s Food & Beverage outlets, events, and banquet functions as assigned.…
Added 2 mins ago
Project Manager - Surface Mine Projects
Kennecott Utah Copper LLC
United States
We are looking for a Project Manager to help the Surface Mine Projects team deliver moderate to major capital projects and studies. In this role, you’ll contribute to safe, sustainable and…
Added 2 mins ago
CF
Assistant General Manager
Chuze Fitness
Jacksonville, FL
- $19.1 to $20.55 USD / hour
…leadership within Chuze clubs. You will support the General Manager in developing a team of authentic Chuzers and uphold top-tier customer service, cleanliness, and an unbeatable culture.…
Added 3 mins ago
TL
Production Worker l SPO
THE LIGHTHOUSE FOR THE BLIND INC
Spokane, WA
- $15.74 to $15.76 USD / hour
Ability to read and have a basic understanding of work order operations.
Added 3 mins ago
Security and Safety Manager
Marriott
TAMPA, FL
Assists in all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related…
Added 4 mins ago
Commercial Specialist
AutoZone
Columbus, OH
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth…
Added 4 mins ago
Commercial Specialist
AutoZone
Wakefield, RI
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth…
Added 4 mins ago
A
Part Sales Manager – Part Time
AutoZone
Crescent Springs, KY
- Part-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 4 mins ago
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Part Sales Manager – Full Time
AutoZone
Wakefield, RI
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong…
Added 4 mins ago
Commercial Specialist
AutoZone
Westerly, RI
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth…
Added 4 mins ago
Flight Nurse
PHI Health, LLC
Manassas, VA
Must have an active RN license to practice in the state employed · Must possess basic computer skills for e-mail, electronic charting, etc
Added 4 mins ago
Breakfast Supervisor
Residence Inn by Marriott Big Sky/The Wilson Hotel
Big Sky, MT
Supervise breakfast operations including the preparation and serving of food and beverage items while interacting with guests in a friendly and courteous manner consistent with brand/hotel…
Added 4 mins ago
Branch Manager
PNC Bank NA
Okeechobee, FL
…opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Bank organization, you will be based in Okeechobee, Florida. Bilingual Spanish…
Added 4 mins ago
EB
Customer Service Rep
EDPO Brand
Ripon, CA
- $25 USD / hour
…powered. What you do directly supports customer retention, smooth operations, and growth across our service…
Added 5 mins ago
AL
Assistant Dental Office Manager
ASPEN LGP DUMMY
West Bountiful, UT
- $19 to $24 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…

Welcome Desk Manager

NEW YORK, NY, United States

Apply on careers.marriott.com

Applications open in a new tab.

Job details

Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 11, 2026

Original job description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply on careers.marriott.com

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Jobs in the United States