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Manager - IT Service Management
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Team Manager

United States

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Job details

Experience: Minimum 3 years of progressive warehouse or distribution operations experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

FACILITY PERKS

Fully Climate Controlled Environment
Onsite Employee Cafeteria
Free Access to the Onsite Fitness Center

SHIFT HOURS: First and Mid-Day Shifts

General position summary:

The Team Manager is responsible for overseeing day‑to‑day team operations across assigned shifts, teams, or accounts while ensuring operational efficiency, safety compliance, and customer service expectations are consistently met. This role provides direct leadership to operations staff, drives productivity and performance outcomes, and supports operational planning, staffing, and continuous improvement initiatives. The Team Manager exercises independent judgment and serves as the primary on‑site operational leader in complex locations, operating between frontline execution and management oversight.

Essential Duties & Responsibilities:

Operations Leadership & Performance

Lead and direct daily distribution operations to ensure safe, efficient, and accurate execution of assigned activities.
Accountable for operational performance, including productivity, quality, inventory accuracy, service levels, and safety results.
Monitor operational key performance indicators and implement corrective actions to achieve customer and company performance goals.
Partner with Operations Management to support attainment of productivity, quality, and service objectives.
Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.

People Management & Development

Manage and audit employee time records to ensure accurate and timely payroll processing.
Conduct performance evaluations and manage attendance, coaching, and corrective action processes.
Lead employee, training, and development activities to strengthen workforce capability and performance.

Inventory, Compliance & Documentation

Investigate and resolve inventory discrepancies, operational issues, and service failures.
Ensure compliance with OSHA regulations, company safety standards, security requirements, and operational procedures.
Maintain accurate operational documentation, inventory records, system transactions, and customer-related reporting.
Support physical inventories, audits, and inventory control activities to ensure operational accuracy.

Job Skills Required:

Strong leadership and people-management skills.
Ability to coach, develop, motivate, and hold employees accountable.
Excellent verbal and written communication skills.
Strong interpersonal and conflict-resolution skills.
Demonstrated problem-solving and decision-making abilities.
Ability to analyze operational and performance data and translate findings into action.
Strong organizational, planning, and prioritization skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to quality.
Ability to work collaboratively across departments and organizational levels.
Ability to maintain confidentiality and exercise appropriate discretion.
Demonstrated ability to lead through change and promote continuous improvement.
Ability to establish daily work priorities and allocate labor and resources based on operational demands, workload requirements, and customer requirements.
Ability to analyze operational trends and identify opportunities to improve productivity, quality, service, and labor utilization.
Ability to promote a culture of safety, accountability, engagement, and continuous improvement through effective leadership practices.

Supervisory Responsibilities: This position has supervisory responsibilities.

Other Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Education & Experience:

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
Minimum 3 years of progressive warehouse or distribution operations experience.
Equivalent combination of education and experience will be considered.
Prior experience leading frontline operations staff in a high‑volume or complex warehouse environment required. Experience with warehouse management systems (WMS), labor tracking, and operational performance metrics.
Demonstrated experience with safety compliance, operational planning, and employee performance management.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of the organization.
Excellent written and verbal communication skills.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Ability to learn and effectively utilize company-specific HR, quality, operational, and reporting systems.
Experience using workforce management, ERP, HRIS, or performance-reporting systems preferred.

Planning/Organization:

Effectively establishes priorities and allocates resources to meet operational requirements.
Organizes team activities to meet established deadlines, service levels, and performance objectives.
Anticipates potential staffing or operational challenges and develops appropriate solutions.
Effectively balances short-term operational requirements with longer-term departmental objectives.

Certificates/Licenses/Registrations:

None required.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Outdoors and indoor shop environment with adequate ventilation.
Exposure to vibration, improperly illuminated or awkward and confining workspaces.
Working above ground level where the possibility of falling exists.
Frequent lifting and carrying of items.
Loud noises typical.

Physical/Environmental Demands:

Activity:

Stand - Under 1/3 Time
Walk - Under 1/3 Time
Sit – Over 2/3 Time
Use hands to finger, handle, or feel - Over 2/3 Time
Reach with hands and arms – 1/3 to 2/3 Time
Climb or balance – None
Stoop, kneel, crouch or crawl – Under 1/3 Time
Talk or hear – over 1/3 to 2/3 time
Taste or smell – None
Other - None

Physical Activity Level:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, see clearly and talk or hear.
The employee must regularly lift and/or move up to 49 pounds unassisted. The employee must be able to carry and climb a ladder.
Must be capable of standing and walking for extended periods.
Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis.
Must be able to use hands and feet simultaneously and for repetitive movements.

Manual Dexterity:

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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More about this job

Skills

Regulatory compliance
Customer service
Leadership
Process improvement
Operations management
Team leadership
Payroll
Coaching
Documentation
Security regulations
Reporting
Inventory management
Communication skills
Conflict resolution
Problem solving
Decision making
Prioritization
Attention to detail
Confidentiality
Logistics
Supply chain management
WMS
Performance management
Write routine reports
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Teams
ERP
Oracle HRIS

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