About the Department
At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.
What we offer you:
- Leading pay and annual performance bonus for all positions
- All employees enjoy generous paid time off including 14 paid holidays
- Health Insurance, Dental Insurance, Vision Insurance – effective day one
- Guaranteed 8% 401K contribution plus individual company match option
- Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
- Free access to Novo Nordisk-marketed pharmaceutical products
- Tuition Assistance
- Life & Disability Insurance
- Employee Referral Awards
At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Responsible for the operation, maintenance, administration & lifecycle management of selected infrastructure systems & platforms.
Relationships
Reports to Manager, IT & Automation – Site Capacity.
Essential Functions
- Act as participant on the capacity expansion projects to ensure alignment of global & local standards
- Evaluate existing supported systems & design proposed systems to ensure lifecycle management of those systems
- Ensure that installation, troubleshooting, qualification of infrastructure systems meets local & regulatory requirements
- Participate in investigations & responses to IT Security & Support incidents
- Ensure security patches are deployed according to patching procedures & manufacturing recommendations
- Participate in Risk assessments & provide analysis of supported systems for performance & capacity
- Plan, prepare, test & execute backup & recovery procedures for supported servers
- Responsible for backups & annually testing the Disaster Recovery Plan for supported systems
- Provides input for IT Infrastructure Processes & Procedures
- Resource on site projects & works with external infrastructure resources on projects
- Collaborate with System Managers, Senior engineers & IT Security for new systems or updates to existing systems
- Serve as SME during corporate & external agency audits
- Support & practice IT Security
- Ensure confidentiality of sensitive data
- Follow all safety & environmental requirements in the performance of duties
- Provide ad-hoc production support & after-hours support to the site
- Other accountabilities, as assigned
Physical Requirements
May move equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. May be required to be on your feet for up to a 12-hour shift. May required corrected vision to 20/20 or 20/25 based on role. May require colour vision based on role. May require the ability to work in loud noise environments with hearing protections.
Qualifications
- Bachelor's Degree in related field or equivalent combination of education & experience required
- Minimum of five (5) years related experience preferred
- Knowledge of Microsoft OS, Linux OS, Networking principles & concepts of IT Security preferred
- Experience in environments with more than 300 servers & 2000 workstations preferred
- Experience in System Monitoring Tools, Domain Services, Backup Solutions, Deployment of Virtualized Servers, Patch Management & IT Security preferred
- Certification in an IT System Administration/Engineer discipline (e.g., Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), etc.) preferred
- Strong technical background in IT Infrastructure systems & networking preferred
- Experience of using System Monitoring Tools, Domain Services (Active Directory, DNS, DHCP), Virtualization Platforms & deployment of servers, Backup Solutions & Disaster Recovery Processes, System Patch Deployment Technologies, Communication Flows & Firewalls, IT Security Controls such as Application Whitelisting/Anti-virus & network monitoring & packet analysis tools preferred
- Analysing, troubleshooting, documenting & resolving infrastructure & business system hardware, software & networking incidents preferred
- Creating user accounts & managing access control based on company policies preferred
- Maintaining an inventory of installed software/hardware & managing software licensing preferred
- Configuring, optimizing & monitoring operating system software & servers preferred
- Perform life-cycle system development tasks for IT infrastructure systems preferred
- General understanding & practices ITIL framework (Incident Management, Problem Management, Change Management, Asset Management, Release Management, Service Level Management, etc) preferred Operate infrastructure systems under FDA regulations & guidelines as they relate to computer-based information & automation systems preferred
- Maintain infrastructure documentation & system testing in accordance with federal, corporate & local requirements preferred
- Follow all IT infrastructure policies & procedures for qualifying, managing & retiring IT Infrastructure Systems preferred
- Adhere to the Operation & Maintenance Procedures & IT Disaster Recovery Plans for supported systems preferred
- Participate in security audits, risk assessments & analysis preferred
- Adhere to strategic IT solution strategies preferred
- Experience with Systematic Problem Solving (Ability to troubleshoot, resolve & document IT infrastructure incidents) preferred
- Knowledge of project management & the development life cycle required
- Perform project implementation tasks, including system assessments, market surveys, design specification development, system implementation & training for various information technology while using established procedures preferred
- Assure all system documentation is up to date & compliant with requirements prior to rollout preferred
- Establish & operate within IT infrastructure cost center & project budgets preferred
- Demonstrates good written & oral communication skills preferred
- Develops & maintains strong internal relationships preferred
- Perform other duties as assigned preferred
- Organization/Planning: Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical FDA Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles a plus
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.