Jobs in the United States

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Maintenance Helper
Aerotek
Richmond, VA
- $22.5 USD / hour
Support the maintenance manager with basic maintenance tasks, including minor troubleshooting of equipment and mechanical systems.
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3rd Shift PM Mechanic
Aerotek
Westampton, NJ
- $32 to $35 USD / hour
…responding to service calls, providing mechanical and technical support, and troubleshooting automated material handling system components, ensuring smooth operations during the…
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Unit Manager - Part-Time - 2nd Shift - Men's Program
Casa Esperanza
Boston, MA
- $23 USD / hour
- Part-time
The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational…
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Recovery Specialist - Per Diem
Casa Esperanza
Boston, MA
- $21 USD / hour
Minimum (2) years’ experience as a Recovery Specialist/House Manager in a residential program
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Regional ESS Coordinator
Vertex Education, LLC
Columbia, SC
…targeted training, technical assistance, live coaching, and program validation to ensure students with disabilities receive a free appropriate public education (FAPE) in alignment with…
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Leasing Agent
SRM
Seattle, WA
- $23 to $25 USD / hour
Support the Property Manager and team in daily office operations, including phones, emails, and front-desk coverage
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General Manager
Burger King
Waco, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Temple, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Subway
Texarkana, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
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General Manager
Burger King
Palestine, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
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Youth Group Home Direct Care Staff
Garden of Prayer Youth Center
Momence, IL
- $18 to $19.1 USD / hour
…This position will be responsible for performing day-to-day support services assistance to the participants of the program. The minimum age for this position is 21…
Added 1 min ago
Career Center Program Manager - 531096
Tuscaloosa, AL
Job Summary: The Career Center Program Manager provides oversight and planning for the development, implementation, and delivery of program(s), service(s), and/or activity(ies) within the…
Added 1 min ago
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Account Manager II - Enterprise
Payscale
Remote, United States
- $160,000 USD / year
The Account Manager, Enterprise II, matriculates, and closes growth opportunities for the Payscale Enterprise segment within a designated book of business. Your role will be to grow each…
Added 1 min ago
Safety Coordinator
Performance Food Group
MD
Responsible for administrative and safety related support activities, under the direction of the Safety Manager, to monitor, administer, implement, maintain and report on the location's…
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Physician Referral Liaison-Part-Time
UPMC - Pittsburgh Medical Center
Harrisburg, PA
- Part-time
UPMC is hiring a Part-Time, Physician Referral Liaison to support the offices in York and Hanover.
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Environmental Remediation Area Manager
AECOM
Remote, United States
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
Added 1 min ago
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Environmental Remediation Area Manager
AECOM
Indianapolis, IN
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
Added 1 min ago
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Environmental Remediation Area Manager
AECOM
Cleveland, OH
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
Added 1 min ago
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Environmental Remediation - Area Manager
AECOM
Louisville, KY
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
Added 1 min ago
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Environmental Remediation Area Manager
AECOM
Chicago, IL
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
Added 1 min ago
Sr. Identity Engineer, Google Cloud and DevOps
Vailexa
Remote, United States
Sr. Identity Engineer, Google Cloud and DevOps to support our client as part of its IAM Modernization program. Cloud Platform team and help modernize identity and access management across…
Added 1 min ago
MI
Human Resources Manager
mPower, Inc.
Bethesda, MD
- $100,000 to $120,000 USD / year
The HR Manager will work closely with executive leadership, program management, Contracts, and other operational teams to ensure HR practices align with business needs, contractual…
Added 2 mins ago
Human Resources Manager
Marriott
Wichita, KS
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of…
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Employee Benefits Account Representative - Frost Insurance Agency
Frost Bank
Bellaire, TX
Are you ready to provide next level support to help deliver top-quality experience and service? Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like…
Added 2 mins ago
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Construction Manager - Federal
P2S
Kerrville, TX
- $145,000 to $155,000 USD / year
P2S, a Legence company, is seeking an experienced Construction Manager to support the Electronic Health Record Modernization (EHRM) Infrastructure Upgrade Program in Kerrville, Texas. The…

Support Specialist

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

ABOUT THE ORGANIZATION AND THE ROLE

BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology. Within BRG, there is a sub-set of high-end coffee brands, namely Baratza & LELIT, that make up a division named the Specialty Coffee Business Unit (SCBU), with a head office located in Seattle, WA.

The BRG Specialty Coffee support team is known for providing people-focused care, the foundation of our renowned customer experience. Our goal is to enable customers to resolve any trouble they are having with their grinder or espresso machine, whether through remote troubleshooting or our repair service.

We are searching for someone to join our team who brings genuine empathy and care, someone who truly understands the frustration of not being able to brew your favorite cup of coffee. Prior experience with coffee appliances is not required. Our training program will equip you with the product knowledge and troubleshooting skills you need to provide outstanding support from day one.

PRIMARY RESPONSIBILITIES

Customer Support

Provide exceptional support to customers by phone, chat, and email, assisting both end consumers and wholesale partners.
Work collaboratively with teammates to respond to customer inquiries in a timely and professional manner.
Serve as a knowledgeable and empathetic resource for customers troubleshooting issues with their Baratza or LELIT products.
Process warranty replacements and accommodation orders through Salesforce.

Product Knowledge & Team Collaboration

Develop and maintain a thorough understanding of all SCBU products, including Baratza grinders and LELIT machines.
Build and maintain strong, professional relationships with other SCBU departments and teams.
Communicate relevant customer feedback and observed trends to the Customer Support Manager.
Participate in team training initiatives and contribute to a positive, collaborative team culture.
Contribute to special projects as needed to support the team and improve the customer experience, including support content production, SOP development, and other initiatives.

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