Jobs in the United States

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Laboratory Technologist
Kashi Clinical Laboratories
Portland, OR
…You will be part of a group that goes the extra mile every day to fulfill our purpose: “to bring hope, health, and healing to the lives of every patient we serve.” If you are driven by…
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Youth Group Home Direct Care Staff
Garden of Prayer Youth Center
Momence, IL
- $18 to $19.1 USD / hour
…permanency order. This position will be responsible for performing day-to-day support services assistance to the participants of the program. The minimum age for this position is 21…
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Safety Coordinator
Performance Food Group
MD
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
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Physician Referral Liaison-Part-Time
UPMC - Pittsburgh Medical Center
Harrisburg, PA
- Part-time
Schedule: Flexible hours during business day of 8:30am-5:00pm may include an occasional weekend or evening
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Environmental Remediation Area Manager
AECOM
Remote, United States
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
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Environmental Remediation Area Manager
AECOM
Indianapolis, IN
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
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Environmental Remediation Area Manager
AECOM
Cleveland, OH
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
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Environmental Remediation - Area Manager
AECOM
Louisville, KY
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
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Environmental Remediation Area Manager
AECOM
Chicago, IL
- $131,000 to $165,000 USD / year
Works collaboratively with Client Account Manager(s), Practice Area Leaders, and Business Line Leadership to grow profitable backlog and ensure financial success of their respective client…
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OPERATIONS MANAGER
STA Family of Companies
Emporium, PA
Under the general direction of the AGM, GM, and/or Vice President of Operations, the Operations Manager shall organize, oversee, control and direct the activities of a school bus service…
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Sr. Identity Engineer, Google Cloud and DevOps
Vailexa
Remote, United States
We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and…
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Floor Technician
ABM US
Queen Creek, AZ
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
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Floor Technician
ABM US
Edmond, OK · Oklahoma City, OK
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
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Lead Janitorial Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
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Porter
ABM US
Edmond, OK · Oklahoma City, OK
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
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Part Time School Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
- Part-time
Shifts: 3 day work week - Morning, Evening, and Weekends avialable
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College Janitorial Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
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School Custodial Cleaner
ABM US
LUBBOCK, TX · Amarillo, TX
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
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Hotel Manager
Franchise Location
MEDFORD, MA
The Dual Brand Fairfield Inn / TownePlace Suites Medford is seeking a passionate and driven Hotel Manager who thrives in a vibrant, fast-paced hotel environment and loves being being at the…
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Project Controller
United States
- $87,910 to $131,860 USD / year
Other responsibilities as assigned by Project Support Manager or Business Controller
Added 2 mins ago
Enterprise Demand Generation Lead - North America
Fivetran
United States
…more organizations continue to leverage our technology every day to become truly…
Added 2 mins ago
CE
School Nutrition Manager
Community Education Building Corp
Wilmington, DE
- $55,000 to $60,000 USD / year
The School Nutrition Manager leads the day-to-day planning and management of CEB’s school meal program, ensuring students receive appealing, nutritious, cost-effective meals that meet…
Added 2 mins ago
Growth Marketing Manager, Paid Demand & ABM
AssemblyAI
United States
…audio daily and handle more than 15 million API calls every day. This is a rare growth-stage opportunity where the business is proven, the revenue is durable, and the growth trajectory is…
Added 2 mins ago
Career Day in Jackson, TN!
Community Choice Financial Family of Brands
Jackson, TN
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…
Added 2 mins ago
Career Day in Hays, KS!
Community Choice Financial Family of Brands
Hays, KS
We invite you to meet 1-on-1 with a hiring manager and learn more about career opportunities as a member of our Store Operations team, the front line of our business that strives to provide…

Support Specialist

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

ABOUT THE ORGANIZATION AND THE ROLE

BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology. Within BRG, there is a sub-set of high-end coffee brands, namely Baratza & LELIT, that make up a division named the Specialty Coffee Business Unit (SCBU), with a head office located in Seattle, WA.

The BRG Specialty Coffee support team is known for providing people-focused care, the foundation of our renowned customer experience. Our goal is to enable customers to resolve any trouble they are having with their grinder or espresso machine, whether through remote troubleshooting or our repair service.

We are searching for someone to join our team who brings genuine empathy and care, someone who truly understands the frustration of not being able to brew your favorite cup of coffee. Prior experience with coffee appliances is not required. Our training program will equip you with the product knowledge and troubleshooting skills you need to provide outstanding support from day one.

PRIMARY RESPONSIBILITIES

Customer Support

Provide exceptional support to customers by phone, chat, and email, assisting both end consumers and wholesale partners.
Work collaboratively with teammates to respond to customer inquiries in a timely and professional manner.
Serve as a knowledgeable and empathetic resource for customers troubleshooting issues with their Baratza or LELIT products.
Process warranty replacements and accommodation orders through Salesforce.

Product Knowledge & Team Collaboration

Develop and maintain a thorough understanding of all SCBU products, including Baratza grinders and LELIT machines.
Build and maintain strong, professional relationships with other SCBU departments and teams.
Communicate relevant customer feedback and observed trends to the Customer Support Manager.
Participate in team training initiatives and contribute to a positive, collaborative team culture.
Contribute to special projects as needed to support the team and improve the customer experience, including support content production, SOP development, and other initiatives.

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