Jobs in the United States

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Diesel Technician - 2nd Shift - Heavy Duty Trucks
Republic Services
Mt Laurel, NJ
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
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Maintenance Clerk
UBLIC WASTE SERVICES OF SOUTHERN CALIFORNIA, LLC
Anaheim, CA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…
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Lab/Facility Chemist I
ENVIRITE OF OHIO, INC.
Canton, OH
Participates in the generation of SOPs and Work Instructions (WI), under the supervision of the Laboratory Manager.
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Senior Manager - UX Design & Innovation
United Airlines
Chicago, IL
The Senior Manager, User Experience plays a pivotal role in shaping the next generation of intelligent, seamless digital travel experiences across United Airlines' digital ecosystem. This…
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Senior Manager In-Person/Employee Co-Brand Acquisition
United Airlines
Chicago, IL
The Senior Manager - Co-Brands leads card acquisition strategy through United’s in-person “live” channels, including inflight, airport, call center, and lounges. The leader will develop and…
Added 1 min ago
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Unit Manager - Part-Time - 2nd Shift - Men's Program
Casa Esperanza
Boston, MA
- $23 USD / hour
- Part-time
The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational…
Added 1 min ago
CE
Recovery Specialist - Per Diem
Casa Esperanza
Boston, MA
- $21 USD / hour
Minimum (2) years’ experience as a Recovery Specialist/House Manager in a residential program
Added 1 min ago
S
Leasing Agent
SRM
Seattle, WA
- $23 to $25 USD / hour
The Leasing Agent is responsible for delivering exceptional customer service, managing the leasing process, and supporting the day-to-day operations of SRM’s communities. This role engages…
Added 1 min ago
General Manager
Burger King
Waco, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Temple, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Subway
Texarkana, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
General Manager
Burger King
Palestine, TX
The Restaurant General Manager will oversee and manage the daily operations of the restaurant to ensure goals and objectives are achieved.
Added 1 min ago
Career Center Program Manager - 531096
Tuscaloosa, AL
Job Summary: The Career Center Program Manager provides oversight and planning for the development, implementation, and delivery of program(s), service(s), and/or activity(ies) within the…
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Account Manager II - Enterprise
Payscale
Remote, United States
- $160,000 USD / year
The Account Manager, Enterprise II, matriculates, and closes growth opportunities for the Payscale Enterprise segment within a designated book of business. Your role will be to grow each…
Added 1 min ago
Safety Coordinator
Performance Food Group
MD
Responsible for administrative and safety related support activities, under the direction of the Safety Manager, to monitor, administer, implement, maintain and report on the location's…
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Physician Referral Liaison-Part-Time
UPMC - Pittsburgh Medical Center
Harrisburg, PA
- Part-time
Manager will discuss schedule and travel more during interview.
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OPERATIONS MANAGER
STA Family of Companies
Emporium, PA
Under the general direction of the AGM, GM, and/or Vice President of Operations, the Operations Manager shall organize, oversee, control and direct the activities of a school bus service…
Added 2 mins ago
HU
Combo Operator - Crossbore
Hydromax USA
Charlotte, NC
- $30 to $35 USD / hour
…standards. You will report directly to the Field Operations Manager and play an essential role in delivering reliable, high-quality service in the…
Added 2 mins ago
Floor Technician
ABM US
Queen Creek, AZ
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
Floor Technician
ABM US
Edmond, OK · Oklahoma City, OK
Notify Manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
Lead Janitorial Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
Added 2 mins ago
Porter
ABM US
Edmond, OK · Oklahoma City, OK
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
AU
Part Time School Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
- Part-time
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
College Janitorial Cleaner
ABM US
Edmond, OK · Oklahoma City, OK
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
School Custodial Cleaner
ABM US
LUBBOCK, TX · Amarillo, TX
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems

Support Specialist

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

ABOUT THE ORGANIZATION AND THE ROLE

BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology. Within BRG, there is a sub-set of high-end coffee brands, namely Baratza & LELIT, that make up a division named the Specialty Coffee Business Unit (SCBU), with a head office located in Seattle, WA.

The BRG Specialty Coffee support team is known for providing people-focused care, the foundation of our renowned customer experience. Our goal is to enable customers to resolve any trouble they are having with their grinder or espresso machine, whether through remote troubleshooting or our repair service.

We are searching for someone to join our team who brings genuine empathy and care, someone who truly understands the frustration of not being able to brew your favorite cup of coffee. Prior experience with coffee appliances is not required. Our training program will equip you with the product knowledge and troubleshooting skills you need to provide outstanding support from day one.

PRIMARY RESPONSIBILITIES

Customer Support

Provide exceptional support to customers by phone, chat, and email, assisting both end consumers and wholesale partners.
Work collaboratively with teammates to respond to customer inquiries in a timely and professional manner.
Serve as a knowledgeable and empathetic resource for customers troubleshooting issues with their Baratza or LELIT products.
Process warranty replacements and accommodation orders through Salesforce.

Product Knowledge & Team Collaboration

Develop and maintain a thorough understanding of all SCBU products, including Baratza grinders and LELIT machines.
Build and maintain strong, professional relationships with other SCBU departments and teams.
Communicate relevant customer feedback and observed trends to the Customer Support Manager.
Participate in team training initiatives and contribute to a positive, collaborative team culture.
Contribute to special projects as needed to support the team and improve the customer experience, including support content production, SOP development, and other initiatives.

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