Jobs in the United States

25+ jobs

Save this search

Added just now
Information Governance Manager
GreatAmerica Bank National Association
Cedar Rapids, IA
…classification frameworks, monitoring programs, reporting mechanisms, technology requirements, and accountability processes necessary to support long-term program…
Added just now
Project Controls Manager
Bechtel
United States
…Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and…
Added just now
Maintenance Technician - Island Oaks
NDM Hospitality Services
Jacksonville, FL
This role works closely with the Maintenance & Facilities Manager to ensure all accommodations and facilities meet Island Oaks' Guest Ready and Rent Ready standards while supporting daily…
Added 1 min ago
Practice Manager at Animal Clinic and Hospital
Animal Clinic and Hospital
Midland, TX
Reporting to the Regional Director of Operations, the Practice Manager manages all essential business functions in veterinary practice and supports the practice teams. The Practice Manager…
Added 1 min ago
MANAGER OF PAYER RELATIONS & STRATEGIC PARTNERSHIPS
Rocket Doctor
Remote, United States
Working closely with Rocket Doctor’s clinical, operations, finance, and technology teams, this individual will help translate patient utilization data and operational performance into…
Added 2 mins ago
T
Customer Service Manager
ThriftBooks
Dallas, TX
- $53,000 to $55,000 USD / year
If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that…
Added 4 mins ago
VU
Director, Major Incident Management
Visa USA Inc
Denver, CO
- $166,700 to $266,700 USD / year
Visa is seeking an experienced and highly effective technology operations leader to serve as Director, Major Incident Management, with enterprise accountability for Visa's global major…
Added 5 mins ago
Manager, Federal Program Management
KPMG LLP
McLean, VA
A minimum of five years of experience with program / portfolio management, specifically with large-scale transformation programs, involving business process, organization, and technology…
Added 6 mins ago
GC
Program Services Specialist- Tutoring/Writing Center
Gavilan College (CA)
Gilroy, CA
- $30 to $37.19 USD / hour
…College's student support services programs, working with a program manager. Responsibilities of this class include student and program advocacy, outreach and recruitment, and…
Added 6 mins ago
Market Area Sales Manager
Badger
Houston, TX
You are strategic, driven, and ready to lead a sales team to new heights. As a Market Area Sales Manager (MASM) with Badger, you will oversee Outside Sales Representatives (OSRs) within…
Added 7 mins ago
VITA Program Coordinator LTE
Goodwill Industries of South Central Wisconsin, Inc.
Madison, WI
The VITA Program Coordinator oversees the operation and administration of the Goodwill Volunteer Income Tax Assistance (VITA) Program, including site operations, staff and volunteer…
Added 7 mins ago
Operations Lead in Training, EX
Mister Car Wash
Oxnard, CA
Accelerate your career through Mister's industry-leading Operations Leadership Program-typically completed in about 14 weeks-designed to equip you with the hands-on experience, business…
Added 7 mins ago
J
Retail Security Supervisor - Silver State Relief - Sparks
Sparks, NV
- From $18 USD / hour
Primary Operational Reporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
Added 8 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Taunton, MA
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager within the Network and Communication Systems Line of Business. The position provides an opportunity to…
Added 8 mins ago
Project Manager
General Dynamics Mission Systems, Inc
Pittsfield, MA
Uses proposal plans and strategies to develop, define, and implement cohesive, integrated program, subcontractor, and material plans that achieve overall current and long term objectives of…
Added 8 mins ago
L
Sr. Manager, Commercial Operations
Landis+Gyr
Alpharetta, GA
- $127,100 to $168,875 USD / year
The Sr. Manager of Commercial Operations is a critical member of the Commercial Operations Team and will be responsible to collaborate with cross-functional stakeholders to define and drive…
Added 8 mins ago
AA
Assistant Veterinary Office Manager
Alliance Animal Health
New York, NY
- $23 to $28 USD / hour
…could be a great next step. As an Assistant Veterinary Office Manager, you’ll have the opportunity to make an impact on daily hospital operations, support your teammates, and help create a…
Added 8 mins ago
AA
Veterinary Practice Manager
Alliance Animal Health
Cedar Park, TX
- Up to $70,000 USD / year
We’re looking for an experienced Veterinary Practice Manager who is passionate about people, veterinary medicine, and creating an exceptional experience for clients and patients. In this…
Added 8 mins ago
Software Sales Senior Manager - Supply Chain
Accenture LLP Company
NY
…advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at…
Added 8 mins ago
Software Sales Senior Manager - Manufacturing Software
Accenture LLP Company
NY
Understanding of the manufacturing operations technology landscape: the role of MES, historians, SCADA, and condition monitoring systems - and why existing data infrastructure has not…
Added 9 mins ago
Senior Manager, Marketing Transformation
Honeywell
Charlotte, NC · Atlanta, GA
The Senior Manager, Marketing Transformation is a strategic and execution-focused leader responsible for driving marketing transformation initiatives that improve effectiveness, strengthen…
Added 9 mins ago
Marketing Manager
Bartholomew & Co.
Worcester, MA
…and Private Wealth, which serves individuals, families, and business owners. Bartholomew & Company is a growing wealth and investment management firm dedicated to helping clients achieve…
Added 9 mins ago
PT
Senior Application Support
PAYCO The Clearing House Payments Company L.L.C.
United States
- Up to $130,000 USD / year
Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement
Added 9 mins ago
PT
Senior Application Support
PAYCO The Clearing House Payments Company L.L.C.
United States
- Up to $130,000 USD / year
Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement
Added 10 mins ago
RU
Manufacturing Technician II - Formulation
Resilience US, LLC
West Chester, OH
- $21.5 to $32 USD / hour
The Manufacturing Technician II reports to a Supervisor/Manager, Manufacturing and supports Formulation operations. The Technician operates equipment, performs in-process monitoring, line…

Supervisor-Security Operations Center

Seattle, WA, United States

Salary range is $74,000 to $160,000 a year with a midpoint of $117,000.

Apply

Applications open in a new tab.

Job details

Pay: Salary range is $74,000 to $160,000 a year with a midpoint of $117,000.
Posting language: English
Posted: Nov 2, 2026

Original job description

Salary range is $74,000 to $160,000 a year with a midpoint of $117,000. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
Long-Term Disability and Life Insurance.
Employee Assistance Program.
Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
Parental Leave: 12 weeks of parental leave for new parents.
Pet Insurance discount.
ORCA Card: All full-time employees will receive an ORCA card at no cost.
Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
Inclusive Reproductive Health Support Services.
Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

The Security Operations Center (SOC) Supervisor provides leadership, operational oversight, and coordination for a 24-hour operations center supporting security, safety, emergency response, and customer service and dispatch functions as required by operational needs. This position is responsible for supervising daily SOC activities, performing or directing dispatch operations when necessary, guiding real time decision making, and ensuring effective incident management in alignment with established policies, procedures, and best practices.

The SOC Supervisor exercises sound judgment and critical thinking to direct response efforts during routine operations and high risk or high stress incidents, ensuring timely communication, accurate information flow, and coordinated action among SOC personnel, field resources, internal departments, and external partner agencies. This role supports operational continuity by monitoring performance, managing resources, and addressing emerging issues that impact safety, security, and service reliability. During emergencies and high-risk incidents, the SOC Supervisor may assume direct dispatch authority, including call-taking and resource deployment, to ensure immediate control, continuity of operations, and effective incident response.

In addition, the SOC Supervisor promotes accountability, professionalism, and compliance by providing staff direction, coaching, and support; reinforcing information integrity and confidentiality standards; and fostering a collaborative, customer focused operational environment. Through effective leadership and situational awareness, the SOC Supervisor helps protect people, property, and assets while supporting a safe, secure, and reliable transit system.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provide operational leadership, guidance, and decision‑making within the Security Operations Center (SOC) during assigned shifts in a 24/7 mission‑critical emergency communications environment.
Supervise and coordinate the day‑to‑day activities of SOC staff, including staffing levels, shift coverage, workload assignments, and shift briefings.
Exercise sound judgment to make critical operational decisions in dynamic, high‑pressure situations with limited information and resources, adapting to rapidly changing conditions.
Oversee the handling of emergency and non-emergency calls, radio traffic, and digital communications, and directly perform dispatch and call-taking functions during emergencies, critical incidents, staffing shortages, or elevated operational demand to ensure timely and coordinated response when necessary.
Ensure proper triage, prioritization, and dispatch of security and internal response resources.
Direct real‑time monitoring of security systems, including CCTV, access control, alarms, and radio communication networks.
Validate incident detection, categorization, escalation, documentation, and reporting in accordance with established standards.
Coordinate incident and emergency response activities with SOC staff, field security resources, Sound Transit Public Safety, internal departments, and external public safety agencies.
Gather, analyze, prioritize, and disseminate operational information and intelligence to support situational awareness and informed decision‑making.
Provide real-time coaching, guidance, and decision support to staff during routine operations and major incidents and assume direct call-taking or dispatch responsibilities when necessary to maintain service levels or incident control.
Supervise and coordinate the day-to-day operational activities of the SOC staff, including staffing levels, shift coverage, workload assignments, and shift briefings, ensuring adequate dispatch capability during all shift.
Day-to-day operational activities involving contracted security personnel in accordance with established agreements, policies, and procedures.
Review and approve incident reports, shift logs, and operational summaries; prepare briefings and reports for leadership.
Support training, quality assurance, after‑action reviews, and continuous improvement efforts related to emergency communications, incident response, and SOC operations.
Provide operational oversight of SOC technology and systems and coordinate issue resolution with internal teams and vendors.
Perform administrative duties associated with first line supervision, including scheduling, timekeeping and payroll coordination, performance management and goal setting, resource allocation, quality control, development of plans and procedures, report filing, database updates, correspondence, and creation of operational plans.
Serve as a delegate on a rotating basis for the Security Operations Center Manager during absences or unavailability.
Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
It is the responsibility of all employees to integrate sustainability into everyday business practices.
Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s degree in Business, Political Science, Communications, Criminal Justice, English, or related field, and four years of experience in a Security Operations Center, 911/public safety communications center, transit operations center, or similar emergency communications environment; Or an equivalent combination of education and experience. Two years of leadership, budgetary, planning and workforce management experience.

Required Knowledge & Skills:

Strong knowledge of emergency communications standards, dispatch protocols, and Incident Command System (ICS) / National Incident Management System (NIMS) principles.
Ability to supervise, coach, mentor, and develop staff in a high‑pressure, fast‑paced, multitasking environment.
Proficiency with security and communications technologies, including CCTV systems, access control platforms, CAD/RMS, radio dispatch systems, incident management tools, Microsoft Teams, texting platforms, and notification tools.
Strong analytical skills and situational awareness to assess rapidly evolving incidents and determine appropriate response actions.
Ability to exercise sound judgment, work with limited structure or information, and make effective operational decisions.
Excellent verbal and written communication skills, including the ability to prepare clear, accurate, and detailed operational and administrative reports.
Ability to communicate effectively in public settings and deliver briefings or presentations to small and medium‑sized groups.
Ability to gather, analyze, and document data using standard office technology, including computers, word processing, spreadsheets, and email applications.
Knowledge of basic safety, security, and criminal justice concepts.
Ability to remain calm, focused, and professional in situations involving potential risk to personal safety or the safety of others.
Ability to resolve interpersonal conflicts effectively and maintain professional working relationships.
Strong interpersonal skills, including cultural awareness, and the ability to work effectively with individuals from diverse backgrounds.
Ability to establish and maintain positive working relationships with staff, customers, contractors, and partner agencies, including law enforcement, to promote confidence in the safe and secure delivery of transit services.

Preferred Knowledge and Skills:

Telecommunicator I and/or Telecommunicator II, or equivalent dispatch certification
Public Safety Telecommunicator Certification
Emergency Telecommunicator certification
Security Operations Center or Emergency Management certifications.
Customer Service or Crisis Intervention certification
Completion of the National Incident Management System (NIIMS)/Incident Command (ICS) certification training, ICS-100, ICS-200 and ICS-700
APCO or NENA Telecommunicator Certification
Crisis Intervention or De-Escalation Training
Experience in transit operations, transportation security, or law enforcement communications.
Experience working with contracted security teams or public safety partner agencies.
Familiarity with Sound Transit systems, operations, and regional emergency response partners.

Physical Demands / Work Environment:

Work is performed in a standard hybrid office and field environment.

• Work is performed in a hybrid environment with an expectation of working in office a minimum of 3 days per week.

Positions working in field may occasionally be exposed to dangerous machinery, extreme weather conditions, physical harm, hazardous chemicals, and/or extreme noise.
Flexibility to work a rotating schedule and shift work to include nights, weekends, and holidays.
Position is responsible for effectively communicating and coordinating with field personnel via radio or phone to report incidents and relay critical information in real time, respond to emergency calls and provide instructions or support, ensure continuity of operations, and provide customer service. Position is responsible for monitoring surveillance camera feeds and interacting with the Computer Aided Dispatch system. May be subject to hearing, talking and seeing.
The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Apply

More about this job

Skills

Decision making
Critical thinking
Incident response
Leadership
Prioritization
Building systems monitoring technology
Communication skills
Documentation
Reporting
Emergency response
Coaching
Quality assurance
Process improvement
Administrative support
Scheduling
Payroll
Performance management
Quality control
Political science
ICS
Develop staff
Multitasking
RMS
Microsoft Teams
Analytical skills
Presentation skills
Interpersonal skills
Law enforcement
Customer service
Crisis intervention
Communicate with customers

Report this job