Supervisor, Coordinator Services

Description

Manage administrative support staff to include, allocation of tasks and activities, resource planning, performance management, training and development, mentoring, coaching, and process improvements for one or more departments/functions. Effectively partners and supports relationships with key stakeholders, e.g., business partners, department heads and business leaders to coordinate and achieve the expectations of Management. Responsible for administrative support to high level business leaders.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees

Duties & Responsibilities

• Create a performance-based culture with clear accountabilities and a sense of urgency for achieving results. Effectively partners with Manager to ensure appropriate resource allocation, training and process efficiencies are achieved.
• Interfaces with the Management team to ensure highest degree of consistent and professional support. Coordinate expectations of management by gathering feedback and identifying and resolving operational challenges.
• Ensure consistent practices with other administrative support teams across the HP business.
• Applies an advanced level of knowledge to a wide range of interdepartmental responsibilities and requirements while managing the overall functioning of the group.
• Lead (recruit, hire, coach, develop, motivate, manage and monitor performance) professionals in department specific knowledge, process and procedures. Set job expectations, provide regular feedback, identify performance challenges, create action plans and monitor the effectiveness of those action plans.
• Forecast volume of departmental activities, timelines and resource allocation to ensure seamless operations within assigned business unit(s). Design, develop and implement strategic resource allocation plan(s) to ensure adequate resource coverage. Provide recommendations to management and related partners on resource allocation needs based on business objectives and deliverables.
• Design and implement training/development opportunities that will ensure cross-functional capabilities and development of staff. Ensures results of training programs/materials produce high quality, consistent deliverables across groups.
• Provide back-up for each staff member with up to date desk procedures to refer to for seamless coverage.
• Collaborates with manager in the monitoring and reconciliation of department budget.
• Proactively identify process issues by following established policies/procedures. Develop process improvements (e.g. local SOPs/WIs) that will ensure consistency and alignment across groups. Educate and communicate with key stakeholders regarding process improvement opportunities and resolutions. Standardize best practices and create action plans to achieve integration and alignment.
• Monitors productivity levels, analyzes internal and external trends and identifies opportunities to create new state of the art business support.
• Performs a variety of complex administrative activities in support of functional areas as assigned within the HP business.
• Performs all Company business in accordance with all regulations and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts and BIPI employees in order to maintain the Company’s excellent reputation within the medical and pharmaceutical community.

Requirements

• Bachelor’s degree from and accredited institution with minimum of six (6) years’ experience or Associates degree from and accredited institution with ten (10) years’ experience in an administrative or customer service environment required.
• Understanding of administrative support role relevant to job function. Incumbent must have adequate knowledge of administrative support requirements necessary to provide the depth and breadth to lead group.
• Strong written and verbal communication skills and the ability to be clear and concise in a variety of communication settings.
• Proven leadership skills, effective decision making, proactively identifying and solving problems related to improving efficiencies.
• Solid understanding of and experience with financial business processes, such as budget and capacity planning.
• Proven organizational skills and demonstrated ability to multi-task.
• Excellent time management skills with the ability to work well under pressure.
• Demonstrated computer skills necessary to function in role.
• Knowledge of current industry standards and trends.
• Ability to form strong relationships with all levels of the organization and influence without authority.
• Strong demonstration of BI leadership and AAI competencies.
• Understanding of administrative support role relevant to job function.
• Experience in the development of successful training/education programs preferred.
• Proven organizational skills and demonstrated ability to multi-task.
• Excellent time management skills with the ability to work well under pressure.
• Adherence to government regulations (e.g., FDA, ICH), company SOPs, local working instructions and role specific training.

Desired Skills, Experience and Abilities

• Five (5) or more years of previous administrative experience with BI preferred; three (3) or more years of management responsibilities preferred
• Successful experience in leading and managing a group relative to recruiting and staffing, performance management, development and engagement preferred.
• Experience in the development of successful training/education programs preferred.

Compensation

The base salary range for this position is $87,000 to $115,776. The position may be eligible for a role-specific discretionary bonus, relocation assistance, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, qualifications, and other factors permitted by law. Benefits include medical, dental, and vision coverage, retirement savings opportunities, paid time off, paid holidays, disability and life insurance benefits, and other company-sponsored benefits. For additional information regarding our benefits and Total Rewards offerings, please click here.