Jobs in the United States

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Added 4 mins ago
Principal Technical Program Manager, Payload SW
Amazon Kuiper Manufacturing Enterprises LLC
Sunnyvale, CA · Redmond, WA
The Leo team is looking for a Principal Technical Program Manager with stronge experience in wir3eless communications/networking and embedded software, project management, and program…
Added 20 mins ago
Scheduler
CACI
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 26 mins ago
RMF Cyber Security Analyst - 306210
Delaware Nation Industries
Virginia Beach, VA
…Activity (NSWCDD DNA). We are providing enterprise management and technical support of the Naval Surface Warfare Center Dahlgren Division Dam Neck Activity (NSWC DD DNA) by providing…
Added 26 mins ago
IT Security Technical Analyst-536164
Delaware Nation Industries
Remote, United States
…operations support by interfacing with the datacenter operations manager and team on all aspects of testing, design, change control, piloting and implementation of systems and…
Added 29 mins ago
Regional Director of Physical Environment Safety
Jobgether
Remote, United States
Ensure facilities comply with applicable regulations and maintain accurate records in FMOS or other designated systems.
Added 1 hour ago
Senior Project Engineer - Weld
Vermeer Corporation
Pella, IA
…We’re looking for a welding subject matter expert with strong project management acumen and a passion for leading and developing…
Added 1 hour ago
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Bellingham, WA
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager/Estimator to join their team. This company self-performs HVAC, plumbing, and process…
Added 1 hour ago
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Phoenix, AZ
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager/Estimator to join their team. This company self-performs HVAC, plumbing, and process…
Added 1 hour ago
Mechanical Project Manager (HVAC/Plumbing)
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Phoenix, AZ
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager/Estimator to join their team. This company self-performs HVAC, plumbing, and process…
Added 1 hour ago
Mechanical Project Manager (HVAC/Plumbing)
GPAC
Phoenix, AZ
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager/Estimator to join their team. This company self-performs HVAC, plumbing, and process…
Added 1 hour ago
IT Project Manager - Laboratory Information Systems
Vanderbilt University Medical Center
Nashville, TN
Project Communications (Intermediate): Demonstrates mastery of project communications in practical applications of a difficult nature. Effectively transmits technical and business ideas and…
Added 2 hours ago
DIM Services Lead
TOMARCO CONTRACTOR SPECIALTIES LLP
Matthews, NC
…professionals specializes in MEP support design, engineering, technical VDC, project management, detailing, project support, fabrication, offsite manufacturing and assembly, and more. We…
Added 2 hours ago
Sr. DIM Services Lead
TOMARCO CONTRACTOR SPECIALTIES LLP
Matthews, NC
…professionals specializes in MEP support design, engineering, technical VDC, project management, detailing, project support, fabrication, offsite manufacturing and assembly, and more. We…
Added 2 hours ago
OO
Program Manager
Office of Shared Administration (WV)
Charleston, WV
- $27.66 to $46.09 USD / hour
Managerial & Multi-Agency Coordination: Proactively assist the Program Manager in preparing rapid-turnaround briefing materials and project reports. Efficiently route drafts through…
Added 2 hours ago
Senior Project Controls Manager - Aviation
STV Incorporated
San Francisco, CA
STV is seeking a Senior Project Controls Manager to join our growing Project Controls team in multiple client office locations across the United States. This leadership role will support…
Added 2 hours ago
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Technical Program Manager, Mechanical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 2 hours ago
O
Technical Program Manager, Electrical Infrastructure - Data Centers (on-site Nashville, TN)
Oracle
Nashville, TN
- $126,200 to $264,100 USD / year
As Technical Program Manager, you will support construction-focused data center projects by coordinating schedules, action tracking, documentation, meetings, and cross-functional…
Added 2 hours ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
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Partner with stakeholders across Asset Management, Engineering, Operations, and Project Management to understand business priorities and share insights with technical and non-technical…
Added 2 hours ago
Acquisition Analyst
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This opportunity provides Acquisition Support to Electromagnetic Warfare Family of Systems (EWFOS) Program, which is a fast growing new portfolio for FY25. Supports Program Manager-Counter…
Added 3 hours ago
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Mechanical Project Manager (HVAC/Plumbing)
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Kalamazoo, MI
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…
Added 3 hours ago
Specialist, Program Management
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…terminal family. Reporting to and assisting the Senior MRO Program Manager, this position helps coordinate the cost, schedule, and technical performance of MIDS-JTRS repair, overhaul, and…
Added 3 hours ago
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Infrastructure and Operations Principal Architect, ITD
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Upton, NY
- $126,000 to $222,500 USD / year
Brookhaven National Laboratory is seeking a multidisciplinary technical leader to serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology…
Added 3 hours ago
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Library Access Services Specialist
UR University of Richmond
United States
- $18.34 to $24.3 USD / hour
…library policies. This position includes both user-facing and technical duties, supervision of student staff, and management of fulfillment services, technical support, and facility…
Added 3 hours ago
Health Industry - Patient Access & Experience Manager
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As a Patient Access & Experience Manager in our Health Provider business, you lead and support patient access and experience transformations for complex provider organizations such as…
Added 3 hours ago
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Mechanical Project Manager (HVAC/Plumbing)
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Baton Rouge, LA
- $85,000 to $125,000 USD / year
A prominent commercial and industrial mechanical contractor is searching for a qualified Project Manager to join their team. This company self-performs HVAC, plumbing, and process piping…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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