Jobs in the United States

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Added 2 mins ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ
In this role you will utilize your expertise and technical knowledge for design and construction to execute a variety of water and wastewater projects. Experience in managing multiple…
Added 5 mins ago
Site Quality Manager
Amentum
Richland, WA
The WTCC QA Manager leads the WTCC Quality Management System (QMS) and provides independent oversight of quality program implementation across Commissioning, Maintenance, and Operations.…
Added 5 mins ago
Deputy Quality Manager
Amentum
Richland, WA
The WTCC Deputy Quality Assurance Manager (DQAM), reports directly to the WTCC Manager of Quality (MOQ) aka WTP Site Quality Manager. The WTCC DQAM is responsible for implementation and…
Added 5 mins ago
Senior Supplier Program Manager – Supplier Performance & Strategic Sourcing, Amazon Leo
Amazon
Bellevue, WA
Partner with engineering, quality, manufacturing, and operations teams to resolve complex technical and production challenges while ensuring alignment with Amazon Leo program objectives.
Added 5 mins ago
Production TPM, AMZ Leo Production OPs
Amazon
Bellevue, WA
To deliver these complex solutions, as the Sr Operations Program Manager you will partner with peers across all Leo teams, including hardware, software, supply chain, manufacturing, launch,…
Added 5 mins ago
Operations Program Manager, Electronics Supply Chain, Amazon Leo
Amazon
Bellevue, WA
The Leo Electronic Supply Chain team is seeking an Operations Program Manager to drive technical manufacturing, engineering, and supply chain operations for Printed Circuit Board Assemblies…
Added 5 mins ago
Commercial Sourcing Manager, Memory and Storage
Meta
Bellevue, WA
Meta's Global Technology Sourcing team drives technical innovation, supply chain customization, and cost efficiency across the infrastructure that powers AI, compute, and storage at…
Added 5 mins ago
Software Development Manager, Flight Software, Amazon Leo, Amazon Leo - Avionics End Point and FDIR
Amazon
Redmond, WA
As the manager of this team, you will hire, develop, and lead software engineers building flight software for satellites. You will work closely with hardware and peer software teams to…
Added 5 mins ago
Cloud Onboarding Manager 2
ManpowerGroup
Redmond, WA
Our client, a high-growth, AI-powered global sales organization is seeking a Cloud Onboarding Manager 2 to join their team. As a Cloud Onboarding Manager 2, you will be part of the Copilot…
Added 5 mins ago
M
Employee Engagement Business Development Manager
ManpowerGroup
Redmond, WA
- $49 to $52 USD / hour
Our client, is seeking a Business Development Manager to join their team. As a Business Development Manager, you will bridge business analytics, project management, and internal…
Added 5 mins ago
Site Risk & Due Diligence Manager, Risk and Resiliency
Amazon
Seattle, WA
The right person for this role will have a strong track record of technical program management, the demonstrated ability to deliver multiple high priority projects simultaneously, the…
Added 5 mins ago
Sr. Manager PM-T, Outbound Communications
Amazon
Seattle, WA
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the…
Added 5 mins ago
Sr. Product Manager- Technical, WW Ops Finance S&A
Amazon
Seattle, WA · Bellevue, WA
As a Senior Product Manager-Technical in WW Ops Finance Standardization & Automation, you will lead the vision, roadmap and execution for a combined charter spanning both data…
Added 5 mins ago
Senior Technical Infrastructure Program Manager, Network Engineering
Amazon
Seattle, WA
Network Engineering is seeking a Technical Infrastructure Program Manager (TIPM) to help us continue to build the largest network in the world. This role offers endless opportunities to…
Added 5 mins ago
Software Development Manager, Elastic Kubernetes Service (EKS)
Amazon
Seattle, WA
We're hiring a Manager III, Software Development in Seattle to lead that team. You'll own three connected problems: the operator that reconciles add-ons onto customer clusters and repairs…
Added 5 mins ago
Software Development Manager, Promotions Purchase Execution & Experience (PPEX)
Amazon
Seattle, WA
We are hiring a Software Development Manager to lead Reversal Promotions (RPP) service, a two-pizza team within Promotions Purchase Execution & Experience (PPEX) that owns the promotions…
Added 5 mins ago
Sr Technical Program Manager, Prime
Amazon
Seattle, WA
We're looking for an experienced Senior Technical Program Manager to own end-to-end delivery of Prime CRM experiments and the cross-org roadmap behind them. In this role, you will define…
Added 5 mins ago
Software Development Manager, Prime Air
Amazon
Seattle, WA
Prime Air is seeking an experienced engineering leader who combines superb technical, research and analytical capabilities with a demonstrated ability to get the right things done quickly…
Added 5 mins ago
RN Care Navigator (100% Remote for candidates with a NY State RN license)
Healthmap Solutions
Remote, United States
The Registered Nurse, Care Navigator/Case Manager will be responsible for case management specific to kidney health management. The Care Navigator will complete activities for the continuum…
Added 6 mins ago
Quality Assurance Supervisor
HEICO
Spokane, WA
The Quality Assurance Supervisor, reporting to the Quality Manager, leads daily inspection and shop-floor quality activities. The position converts quality-system and business priorities…
Added 6 mins ago
SI
SAP NS2 Federal Public Sector BTP Architect
SAP IT Business Systeme
Remote, United States
- $151,900 to $340,900 USD / year
Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer.
Added 7 mins ago
Lead, IT Infrastructure and Security Project/Portfolio Manager
RocketForce Technologies LLC
United States
Rocketdyne is seeking a Lead, IT Infrastructure and Security Project/Portfolio Manager to lead an assigned IT program and its projects from planning through closure, coordinating…
Added 10 mins ago
Warehouse Coordinator
MidCentral Management Resources, LLC
Andrews, TX
…the energy value stream, from energy production through the delivery of electricity, Expanse delivers scalable, data-driven solutions that reduce costs and increase productivity for our…
Added 10 mins ago
Tech Lead Manager | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
As a Tech Lead Manager, you will lead a team of engineers and build alongside them, delivering the platforms, data pipelines, and AI-enabled applications behind a client's customer…
Added 10 mins ago
Director of Engineering | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
…AI-native products and agentic workflows. You will own the technical delivery commitment and the senior relationship with the client's product, technology, and data leaders. You will set…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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