Jobs in the United States

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Added just now
VIP Guest Experience Operations Manager
Meruelo Group
Las Vegas, NV
The VIP Guest Experience Manager is responsible for leading and overseeing the VIP Guest Experience program at The Alex at SAHARA Las Vegas, ensuring exceptional service and personalized…
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Culinary Associate
Normal, IL
- $20.92 USD / hour
American National Standards Institute’s Food Service Sanitation Manager Certification - See Special Instructions to Applicant section for additional options
Added just now
Preclinical Program Manager
CHDI Management
Princeton, NJ
We are seeking a highly motivated and organized Program Manager to join the preclinical Program Management Office supporting various preclinical teams. The candidate should have strong…
Added 1 min ago
Team Lead, Dock - Mesa
DSV
Mesa, AZ
Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager.
Added 2 mins ago
Clinic Nurse Manager (RN)
Concentra Inc
De Soto, KS
Concentra is now hiring an experienced full time Clinic Nurse Manager. This role will provide healthcare support at our onsite healthcare clinic located at our client's site in DeSoto,…
Added 2 mins ago
PV
Recovery Care Specialist
Pasadena Villa Outpatient Center McLean
Glen Allen, VA
- $18 to $21 USD / hour
Performs a vehicle safety and fuel check prior to use of any company vehicle, reporting any concerns to supervisor or manager.
Added 2 mins ago
C&
Maintenance Supervisor
Chamberlin & Associates
Tucson, AZ
- Up to $28 USD / hour
Plan and oversee the property's preventive maintenance program.
Added 2 mins ago
J
Property Manager at Timberview
Oregon City, OR
- $34 USD / hour
Life Balance Program access for associate-only discounts
Added 2 mins ago
Senior Manager, School Partnerships
LINCOLN CENTER
New York, NY
Collaborate with Teaching Artistry Program Senior Director and Program Manager on Teaching Artist assignments, logistics, and service delivery in K–12 schools.
Added 2 mins ago
System Controller
OMNI
TULSA, OK
…life insurance, 401K with company match, employee assistance program and…
Added 3 mins ago
M7
(Long Term Substitute) Special Education Teacher - Harpswell Community School
MSAD 75 / RSU 75
Harpswell, ME
- $279 USD / day
Serve as the case-manager for students with IEPs, ensuring services and specially designed instruction are data driven and implemented with integrity.
Added 3 mins ago
RP
ESOL Instructor- Workforce Readiness
Revere Public School District
Revere, MA
- $28 to $30 USD / hour
Program Area: Adult Education, English Language Learning, and Workforce Development
Added 3 mins ago
PARD Lead Auditor - Novitas
GuideWell Source
FL
Manages, implements and coordinates an internal quality control program in conjunction with the Internal Quality Control (IQC) department and provides reasonable assurance that PARD has…
Added 4 mins ago
Global Account Manager
Gexpro Services
Irving, TX
Global Account Manager Benefits: Gexpro Services offers a comprehensive benefits package that includes:
Added 4 mins ago
Engineering Support Specialist 2
ACS Professional Staffing
Vancouver, WA
Other benefits include the following: Calm App, LifeBalance Discount Program
Added 5 mins ago
AI
Assistant Manager
AABR INC
Flushing, NY
- $25 USD / hour
The Assistant Residential Manager works in collaboration with and under the supervision of the Residential Manager to ensure that the day to day operations and quality and appearance of the…
Added 5 mins ago
AI
Residential Manager
AABR INC
Bronx, NY
- $66,300 USD / year
The Residential Manager position is an exempt status, essential position and responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive,…
Added 5 mins ago
AI
Assistant Manager
AABR INC
bronx, NY
- $25 USD / hour
The Assistant Residential Manager works in collaboration with and under the supervision of the Residential Manager to ensure that the day to day operations and quality and appearance of the…
Added 5 mins ago
AI
Residential Manager
AABR INC
Jamaica, NY
- $66,300 USD / year
The Residential Manager position is an exempt status, essential position and responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive,…
Added 5 mins ago
AI
Assistant Manager
AABR INC
College Point, NY
- $25 USD / hour
The Assistant Residential Manager works in collaboration with and under the supervision of the Residential Manager to ensure that the day to day operations and quality and appearance of the…
Added 5 mins ago
AI
Assistant Manager
AABR INC
Richmond Hill, NY
- $25 USD / hour
The Assistant Residential Manager works in collaboration with and under the supervision of the Residential Manager to ensure that the day to day operations and quality and appearance of the…
Added 5 mins ago
AI
Day Program Coordinator - Wellington
AABR INC
south ozone park, NY
- $25 to $28 USD / hour
The Day Program Coordinator is responsible for overseeing the development and implementation of the Day Habilitation Service Plan. The Day Program Coordinator is responsible for integrating…
Added 5 mins ago
D
Registered Dietitian (RD)- Part Time or Full Time
DiningRD
LaGrange, IN
- Full-time
- Part-time
…formulating your nutrition assessment with input from your dining manager. With a commitment to quality, you provide guidance on all dining services, including meal rounds and sanitation…
Added 5 mins ago
D
Registered Dietitian (RD)- Contract Consultant or Part Time
DiningRD
Edgerton, WI
- Part-time
…formulating your nutrition assessment with input from your dining manager. With a commitment to quality, you provide guidance on all dining services, including meal rounds and sanitation…
Added 5 mins ago
HIM Manager/Coder
Ernest Health
Billings, MT
The HIM Manager/Coder is part of the hospital’s leadership team, working closely with CEO and Clinical Directors.

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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