Jobs in the United States

25+ jobs

Save this search

Added just now
AS
LICENSED PRACTICAL NURSE
Apis Services Inc
Stroudsburg, PA
- $24 to $30 USD / hour
Communicate significant health concerns to the Nurse Manager, Program Director, and other appropriate team members.
Added 1 min ago
Assistant Shipping and Receiving Manager
AJM Packaging Corp
Detroit, MI
…bowls and bags, is seeking an Assistant Shipping and Receiving Manager to add our team! This position will do daily duties as related to the shipping, receiving and warehouse activities and…
Added 2 mins ago
SJ
Group Home Manager- Newark/Bear, DE (37234)
ST JOHNS COMMUNITY SERVICES
Newark, DE
- $50,000 USD / year
We are looking to add a Home Manager to our team. As the Home Manager you are expected to support the individual needs and desired outcomes of the people with disabilities served whether in…
Added 3 mins ago
Clayton Homes Home Consultant - Fairfield, IL
HouseSmart Construction - Clayton
Fairfield, IL
Merchandising – assist manager by helping select inventory, decorate models and maintain appearance of the homes
Added 3 mins ago
Costco Roadshow - Sales Rep
Acosta Group
BRIDGEVIEW, IL
Bonus : Someclient programs include a performance bonus opportunity for ambassadors who beat their show's sales goal. Availability, targets, and amounts vary by program, and not all…
Added 3 mins ago
W
(USA) Area Manager - Floor (Fashion, Import, Jewelry, Regional, Returns, Sam's, HMSC) | (USA) Supply Chain 06092 Operations Management Shipping Regional PM
Walmart
Spring Valley, IL
- $65,500 to $98,000 USD / year
…subject to change and may be subject to a specific plan or program…
Added 3 mins ago
H
HealthFitness HR Generalist I
HealthFitness
Lake Forest, IL
- $30 to $33 USD / hour
…PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition…
Added 3 mins ago
HSE Sr Manager
CBRE
Mettawa, IL
As a CBRE Health, Safety and Environment Sr. Manager, you will be in charge of creating and implementing health, safety, and environmental programs for medium to large-sized clients.
Added 3 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital…
Added 3 mins ago
Case Management Analyst - Field in the West Side of Chicago, IL - New Hire Bonus Available
CVS Health
Oak Park, IL · Park Forest, IL
Position Summary – Case Manager Analyst - Field
Added 4 mins ago
JB
Correctional Program Officer (Unit Manager)
Justice, Bureau of Prisons/Federal Prison System
Marion, IL
- $98,459 USD / year
…successful reentry into our communities. Responsibilities The Unit Manager performs a major role in the planning, development, administration and evaluation of a unit program for…
Added 4 mins ago
Merrill Advisor Development Program - Financial Advisor: Chicago North Market
Bank of America
Northbrook, IL · Lake Forest, IL · Highland Park, IL · Deer Park, IL
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 4 mins ago
Supply Chain Planning Manager
Caterpillar, Inc.
Decatur, IL
As a Supply Chain Planning Manager - Engineering Change Control & Manufacturing you will lead a local team responsible for moving engineering changes from release through material and…
Added 4 mins ago
Analyst Case Management - Field in DuPage County or Western Cook County Illinois
CVS Health
Melrose Park, IL · Lombard, IL · Oak Park, IL · Villa Park, IL · Glen Ellyn, IL · Naperville, IL · Elmhurst, IL · Downers Grove, IL · Warrenville, IL · Wheaton, IL
Analyst Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the…
Added 4 mins ago
E
Supervisor New Business-Rockford
Exelon
ROCKFORD, IL
- $83,200 USD / year
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company,…
Added 4 mins ago
PP
Business Unit Inter
PCI Pharma Services
Rockford, IL
- $20 USD / hour
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 4 mins ago
Merrill Advisor Development Program - Financial Advisor: Chicago West Market
Bank of America
Oak Brook, IL · Schaumburg, IL · Hinsdale, IL · Orland Park, IL · Rockford, IL · Lisle, IL
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 4 mins ago
PP
MDIC Tooling Lead
PCI Pharma Services
Rockford, IL
- $24.58 to $27.65 USD / hour
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 4 mins ago
PP
Quality Coordinator
PCI Pharma Services
Rockford, IL
- $18.15 to $20.42 USD / hour
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 4 mins ago
PP
Automation Engineer Intern
PCI Pharma Services
Rockford, IL
- $20 USD / hour
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future…
Added 4 mins ago
Territory Executive - Illinois
PagerDuty
Springfield, IL
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead…
Added 4 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Springfield, IL
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 4 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Springfield, IL
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 4 mins ago
C
Test Analyst - QNXT
Cognizant
Springfield, IL
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 4 mins ago
Manager, CAM Business Operations Lead
CVS Health
Springfield, IL
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

Apply

Applications open in a new tab.

Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

Apply

More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

Report this job