Jobs in the United States

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Account Executive, Commercial Sales
Restaurant365
Remote, United States
- $66,400 to $99,600 USD / year
The Account Executive, Commercial seller owns the full sales cycle, from self-sourced pipeline through close and handoff to implementation, and sells on value and return on investment…
Added 2 mins ago
Bakery Clerk
Albertsons Companies
PHOENIX, AZ · Phoenix, AZ
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 3 mins ago
Professor of the Practice - Production Manager
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…
Added 4 mins ago
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(USA) Area Manager - Floor (Fashion, Import, Jewelry, Regional, Returns, Sam's, HMSC) | (USA) Supply Chain 06092 Operations Management Shipping Regional PM
Walmart
Spring Valley, IL
- $65,500 to $98,000 USD / year
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or…
Added 4 mins ago
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Pharmacy Manager- Sign-On Bonus Available
Walgreens
Mount Prospect, IL
- $67.05 to $90.55 USD / hour
Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services,…
Added 4 mins ago
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Operations Manager Intern (Starting Summer 2027) Upstream Distribution Center, Dekalb, IL
Target
Dekalb, IL
- $26.25 to $27.25 USD / hour
…while gaining a line of sight into different business areas and functions within the building. You will spend your days learning how to problem solve, lead and motivate a team, conduct…
Added 4 mins ago
Manager, Service Delivery
Livingston International
Schaumburg, IL
The ideal candidate has a strong foundation in customs brokerage and import operations, client service mindset, combined with a positive, team-oriented attitude. Proven experience coaching…
Added 4 mins ago
Construction Manager, Retail
Meta
Springfield, IL
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 4 mins ago
Head of Outbound Strategy (Remote)
American Express Global Business Travel
Springfield, IL
This is a strategy role, not a list-building role. A list operations team does the building, and this manager advises how that team works and what it builds. The role sits alongside the…
Added 4 mins ago
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Springfield, IL
The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders…
Added 4 mins ago
Manager, Assistant Store dd's
Ross Stores, Inc.
Chicago, IL
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 4 mins ago
Senior Manager - Intelligent Process Automation and Reengineering
BMO Financial Group
Chicago, IL
We are seeking a forward-thinking Sr. Manager, Intelligent Process Automation & Re-engineering to lead transformational initiatives that redefine how work is performed across Finance and…
Added 5 mins ago
Lead Product Manager, Healthcare Analytics & Ideation
Wolters Kluwer
Chicago, IL
Product Managers are expected to embrace AI-enabled ways of working and the Agentic Product Development Life Cycle, using AI to accelerate learning, prototyping, experimentation, and…
Added 7 mins ago
Senior Services Operations Manager, Managed Services
Ricoh
Cleveland, OH
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Added 8 mins ago
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Chief of Audits
State Teachers' Retirement System
CA
- $13,472 to $15,297 USD / month
In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and…
Added 9 mins ago
Senior Learning Designer
University of Buffalo
NY
The University at Buffalo School of Management seeks to hire a Senior Learning Designer. The Designer works with the team in the Academic Operations Department on the development of courses…
Added 10 mins ago
EHS Coordinator
Skanska USA
Fort Lauderdale, FL
Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we’re one of the world’s largest construction and project development…
Added 11 mins ago
Senior AI Security Engineer / Technical SETA SME
TRIAEM, LLC
Bethesda, MD
The selected candidate will provide specialized technical expertise in artificial intelligence and machine learning security, adversarial AI threats, secure data architectures, and federal…
Added 12 mins ago
Strategic Account Manager - Electronics, Semiconductors & 3C Markets
FANUC America
Auburn, WA · Huntersville, NC · Union City, CA · Portland, OR · Phoenix, AZ · Austin, TX
Join FANUC America in this role as a Strategic Account Manager who will focus on developing and implementing strategic sales plans specialized within Electronics, Semiconductor and 3C…
Added 14 mins ago
Facilities Supervisor
The Fedcap Group
Long Island City, NY
The Facilities Supervisor keeps Apex Technical School campuses safe, clean, in good repair and in compliance with the Fire Department of the City of New York (FDNY), the New York City…
Added 14 mins ago
SR Specialist, Training and Development, Customer Operations
Johns Creek, GA
The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content…
Added 15 mins ago
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Vice President, Legal
CAM HR Resources LLC
NY
- $141,000 to $247,000 USD / year
Churchill, an investment-specialist affiliate of Nuveen (the asset manager of TIAA), provides customized financing solutions to middle market private equity firms and their portfolio…
Added 16 mins ago
Sales Manager (Optical Retail)
Stanton Optical
Tulsa, OK
Do you love encouraging others to achieve their goals? Do you have a passion to drive results and coach a team to follow in your footsteps? As a Stanton Optical Sales Manager you would be…
Added 16 mins ago
Individual Account Manager
PCS Retirement, LLC
Remote, United States
PCS Retirement, LLC, a subsidiary of FSG Parent L.P., is one of the nation's largest independent and conflict-free retirement solution providers in the industry. PCS provides recordkeeping…
Added 17 mins ago
QS
Refining Department Manager
Qualified Staffing
Richmond, VA
- $75,000 USD / year
The ideal candidate will have a strong background in manufacturing or plant operations, proven leadership experience, and the ability to balance production demands with employee development…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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