Jobs in the United States

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Added 1 min ago
TT
Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client…
Added 1 min ago
CC
Financial Planning & Analysis Manager
Colorado College
Colorado Springs, CO
- $110,000 to $112,278 USD / year
The Manager, Financial Planning & Analysis (FP&A) leads the College's financial planning, budgeting, forecasting, management reporting, and long-range financial modeling across an all-funds…
Added 1 min ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
The Platform Engineer provides technical leadership in the design, deployment, administration, and ongoing support of the College's enterprise infrastructure systems. Manages highly…
Added 1 min ago
Certified Medical Assistant (4526) OTOLARYNGOLOGY KY ENT
Lexington Clinic
Lexington, KY
The Certified Medical Assistant functions as a member of the patient care team, contributing to the health management of the patients; performs a variety of patient care activities and…
Added 1 min ago
Clinical Assistant Scribe Specialty Derm (4527) DAK
Lexington Clinic
Lexington, KY
…member of the patient care team, contributing to the health management of the patients; performs a variety of patient care activities and accommodative services for Clinic patients, many in…
Added 1 min ago
CMA Registrar Medical Receptionist (4528) PEDIATRICS LC EAST
Lexington Clinic
Lexington, KY
…under the direction and supervision of the Assistant Practice Manager; maintains primary responsibility for all technical procedures and the operation and care of the nursing unit in the…
Added 2 mins ago
NL
Research Coordinator
NYU Langone Health
New York, NY
- $66,299.99 to $66,300 USD / year
…Center that may include: Research Nurses, Research Pharmacists, Program Managers, Medical Technicians, Clinical Information Systems and regulatory Services. Might assist in the initiation…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
San Antonio, TX
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
Chicago, IL
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
New York, NY
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
Philadelphia, PA
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
Dallas, TX
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
San Diego, CA
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 2 mins ago
G
Project manager Professional Engineer
GPAC
Los Angeles, CA
- $93,000 to $140,000 USD / year
An established civil engineering firm with over 50 years in business seeking a Civil Engineer / Project Manager to join its team. This is an opportunity for an engineer who enjoys both…
Added 3 mins ago
Principal Water Engineer
Arcadis
Philadelphia, PA · East Windsor, NJ
In this role you will utilize your expertise and technical knowledge for design and construction to execute a variety of water and wastewater projects. Experience in managing multiple…
Added 3 mins ago
Systems Engineer
Malibu Boats, LLC
Loudon, TN
Communicate with users, technical teams, and vendors regarding system implementations, changes, and interruptions, following established change management processes.
Added 4 mins ago
Senior Portfolio Analytics & Strategy Analyst
PNC Bank NA
PA · NY
…activities. In addition to production ownership work sets; technical planning, design, development, and operational process execution may be required in order to the CECL and CCAR…
Added 5 mins ago
AA
Aircraft-On-Ground (AOG) Response Specialist
Alaska Airlines
SeaTac, WA
- $78,300 to $149,800 USD / year
Review technical acceptance and make a recommendation, utilizing aircraft technical manual of the units, to the aircraft in respect to aircraft material effectivity, to ensure compliance…
Added 5 mins ago
Site Quality Manager
Amentum
Richland, WA
The WTCC QA Manager leads the WTCC Quality Management System (QMS) and provides independent oversight of quality program implementation across Commissioning, Maintenance, and Operations.…
Added 5 mins ago
Deputy Quality Manager
Amentum
Richland, WA
The WTCC Deputy Quality Assurance Manager (DQAM), reports directly to the WTCC Manager of Quality (MOQ) aka WTP Site Quality Manager. The WTCC DQAM is responsible for implementation and…
Added 5 mins ago
Engineering Manager, Core Trust
Google
Kirkland, WA
…just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of Engineers. You not…
Added 5 mins ago
Technical Program Manager III, Capacity Planning, Technical Infrastructure
Google
Kirkland, WA
As a Technical Program Manager with Google Cloud Platform, you lead complex, multi-disciplinary engineering projects using your engineering expertise, with a focus on capacity planning…
Added 5 mins ago
Registered Nurse (O-2/O-3/O-4 Billet) Non-Supervisory
Immigration and Customs Enforcement
Tacoma, WA
…care. Performs record keeping functions in accordance with program policies. May prepare statistical information, regularly scheduled reports, or special reports as necessary. Attends…
Added 6 mins ago
Senior Supplier Program Manager – Supplier Performance & Strategic Sourcing, Amazon Leo
Amazon
Bellevue, WA
5+ years of technical product or program management experience
Added 6 mins ago
Production TPM, AMZ Leo Production OPs
Amazon
Bellevue, WA
This role includes direct responsibility for program management of system level development, integration, and test of production value stream. This is a highly technical role requiring…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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