Jobs in the United States

25+ jobs

Save this search

Added just now
R
Talent Operations Specialist (Talent Acquisition)
Rankings.io
Remote, United States
- $60,000 to $65,000 USD / year
At Rankings.io, the candidate experience doesn't end when someone signs an offer. We're looking for a Talent Operations Specialist who can turn that "yes" into an exceptional new-hire…
Added just now
GI
STORE MANAGER
Goodwill Industries of Southern New Jersey and Phi
Rio Grande, NJ
- $54,418 to $68,536 USD / year
The Store Manager is responsible for the oversight, leadership and achievement of results for a Retail Store location. The Store Manager directs all aspects of daily operations; leading the…
Added just now
CH
Operations Manager
CVS Health
Bartlett, IL
- $20 to $34 USD / hour
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
DC
Cook/Cashier - 5-Hour
Dexter Community Schools
Dexter, MI
- $15.11 USD / hour
…organized kitchen environment, and support daily food service…
Added 1 min ago
R
Account Executive, Commercial Sales
Restaurant365
Remote, United States
- $66,400 to $99,600 USD / year
…investment instead of features. The role works with the Sales Manager and the Sales Development team to identify and win new accounts. The sales cycle is short and mostly linear, with one…
Added 1 min ago
Business Office Manager
Lifepoint Health
Springfield, MO
Manages the daily operations of the assigned department or function to ensure alignment with departmental and organizational objectives. Responsibilities include:
Added 1 min ago
EHS Environmental Technician
Highline Warren
McDonough, GA
The Environmental Technician supports environmental compliance programs by monitoring facility operations, conducting environmental inspections, maintaining permits and records, assisting…
Added 2 mins ago
Operations Manager I
McCormick & Company
SOUTH BEND, IN
We are looking to hire an Operations Manager immediately at our South Bend Plant in South Bend, Indiana.
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Benbrook, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Hermitage, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Mckeesport, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Hanover, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Defiance, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Rio Rancho, NM
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Fayetteville, NC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Lansing, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
Franklin, KY
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Store Manager
Dollar Tree Stores INC
Holton, KS
As a Store Manager in Training at Dollar Tree, you’ll engage in on-the-job training to learn how to manage the profitable operations of your assigned store by maintaining a high standard…
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Thomasville, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Hollywood, FL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Manager of B2B Integration & Data Exchange
Georgia Ports Authority
Savannah, GA
Under general supervision of the Director of IT – Application Development, the Manager, B2B Integration & Data Exchange leads the team responsible for how electronic business data moves…
Added 2 mins ago
Residential Services Team Leader
BrightPath Human Services
Mount Pleasant, PA
…role in ensuring high-quality supports and smooth day-to-day operations within residential programs. This position serves as a supervisor/mentor to Direct Support Professionals (DSPs),…
Added 3 mins ago
Bakery Clerk
Albertsons Companies
PHOENIX, AZ · Phoenix, AZ
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 3 mins ago
Professor of the Practice - Production Manager
University of North Carolina- Chapel Hill
NC
…serves the educational mission of the Department. The Production Manager coordinates production planning and resources across the season, including production schedules, budgets, personnel,…
Added 3 mins ago
Community Specialist - Gowanus Brooklyn
Domain Cos Management LLC
Brooklyn, NY
You report to the Community Manager at The Shop Workspace. You also work closely with our portfolio Operations Manager, who sets operating standards across all locations, and our portfolio…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

Apply

Applications open in a new tab.

Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

Apply

More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

Report this job