Jobs in the United States

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Added 1 min ago
Clinical Nurse I- MedSurg Tele
University of Maryland Medical System
Towson, MD
…family and team members for care provided and to the nurse manager for totality of work performance. Is accountable to hold to the Service Standards and to the Nursing Mission, Vision and…
Added 2 mins ago
Front of House Manager
Cheeky Restaurant
Charleston, SC
Leadership development and a learning environment
Added 3 mins ago
Assistant Store Manager
Staples Canada
New Philadelphia, OH
Full-time hours, generous paid time off, career development program and weekly pay
Added 3 mins ago
CH
Store Manager in Training
CVS Health
Sedalia, MO
- $18.5 to $23.88 USD / hour
The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position.
Added 3 mins ago
AS
LICENSED PRACTICAL NURSE
Apis Services Inc
Stroudsburg, PA
- $24 to $30 USD / hour
Resources for Human Development (RHD) | New Perspectives
Added 3 mins ago
R
Account Executive, Commercial Sales
Restaurant365
Remote, United States
- $66,400 to $99,600 USD / year
…investment instead of features. The role works with the Sales Manager and the Sales Development team to identify and win new accounts. The sales cycle is short and mostly linear, with one…
Added 4 mins ago
Area Manager (Phoenix, AZ)
Southern Glazer’s Wine and Spirits, LLC
Phoenix, AZ
The Area Manager develops and leads a team of Sales Consultants representing Southern Glazer’s in the market. This individual is passionate, innovative, and self-motivated with a…
Added 4 mins ago
Registered Nurse Case Manager, Case Management, Per Diem, 8A-6:30P
Baptist Health South Florida
Miami, FL
Career growth and development opportunities, with clear pathways and ongoing support
Added 4 mins ago
Registered Nurse Case Manager, Case Management, FT, 8A-6:30P
Baptist Health South Florida
Miami, FL
Career growth and development opportunities, with clear pathways and ongoing support
Added 4 mins ago
Pharmacy Manager
Lifepoint Health
Gallatin, TN
Professional Development: Ongoing learning and career advancement opportunities.
Added 5 mins ago
Assistant Shipping and Receiving Manager
AJM Packaging Corp
Detroit, MI
…bowls and bags, is seeking an Assistant Shipping and Receiving Manager to add our team! This position will do daily duties as related to the shipping, receiving and warehouse activities and…
Added 6 mins ago
Bakery Clerk
Albertsons Companies
PHOENIX, AZ · Phoenix, AZ
…tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper helps plan the day’s production, gathers ingredients, and follows recipes with accuracy and…
Added 6 mins ago
SJ
Group Home Manager- Newark/Bear, DE (37234)
ST JOHNS COMMUNITY SERVICES
Newark, DE
- $50,000 USD / year
We are looking to add a Home Manager to our team. As the Home Manager you are expected to support the individual needs and desired outcomes of the people with disabilities served whether in…
Added 6 mins ago
Surgical Oncologist Faculty Appointment
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…
Added 6 mins ago
Professor of the Practice - Production Manager
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…
Added 7 mins ago
LHH Recruitment Solution - Executive Recruiter - Hybrid - Chicago, IL
The Adecco Group
IL
…also receive support, coaching and guidance from your Training Manager. Both will be your support system and you will also connect daily in your virtual classroom. NCT is a combination of…
Added 7 mins ago
W
(USA) Area Manager - Floor (Fashion, Import, Jewelry, Regional, Returns, Sam's, HMSC) | (USA) Supply Chain 06092 Operations Management Shipping Regional PM
Walmart
Spring Valley, IL
- $65,500 to $98,000 USD / year
Microsoft Office, Supervising Associates, Walmart Logistics Manager
Added 7 mins ago
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Pharmacy Manager- Sign-On Bonus Available
Walgreens
Mount Prospect, IL
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added 7 mins ago
BH
Housekeeper
BJC HealthCare
Alton, IL
- $17.5 to $20.06 USD / hour
Notifies supervisor or manager of any equipment, furniture, or building fixtures that are in need of maintenance.
Added 7 mins ago
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Operations Manager Intern (Starting Summer 2027) Upstream Distribution Center, Dekalb, IL
Target
Dekalb, IL
- $26.25 to $27.25 USD / hour
…and functions within the building. You will spend your days learning how to problem solve, lead and motivate a team, conduct real-time observations, and drive results, all while ensuring…
Added 7 mins ago
Senior DevOps Engineer (AWS)
Qvest US
NY · Los Angeles, CA
The IDC is our Innovation and Development Center. We build custom software using modern technologies to solve complex business problems for our clients. We believe the best products and…
Added 7 mins ago
DevOps Engineer (AWS)
Qvest US
NY · Los Angeles, CA
The IDC is our Innovation and Development Center. We build custom software using modern technologies to solve complex business problems for our clients. We believe the best products and…
Added 7 mins ago
Manager, Service Delivery
Livingston International
Schaumburg, IL
We are seeking a Manager to lead our Air/Sea team of 7-10 with various clients and commodities. You would be responsible for the day to day administration of the Import Brokerage Service…
Added 7 mins ago
PP
MDIC Tooling Lead
PCI Pharma Services
Rockford, IL
- $24.58 to $27.65 USD / hour
Focus on team development through training and development of procedures and ensuring all team members are performing correct job functions
Added 7 mins ago
Construction Manager, Retail
Meta
Springfield, IL
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…

SR Specialist, Training and Development, Customer Operations

Johns Creek, GA, United States

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Job details

Posting language: English

Original job description

Description

The SR Specialist, Customer Operations trains, delivers, plans, coordinates, implements and evaluates learning classes and activities. This role facilitates courses offered by content experts as needs arise. The incumbent will review and modify end user documentation on an annual basis or as needed. The candidate must have a solid understanding of business operations within a contact center, Key User GBS System Knowledge, and have mid-level experience with developing other training related documents.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

Duties & Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation and utilization to meet business needs.
Manages associated training issues and risks, using standard tools and processes.
Works in collaboration with internal and external contact center colleagues to design courses and/or appropriate learning materials to support the users’ needs.
Conducts Needs Analysis with Subject Matter Experts and Client Groups to determine learning and application gaps.
Designs and develops training for application workshops.
Learns and applies principles of adult learning theory, group dynamics, group facilitation, needs analysis, program design and evaluation, and organizational change management into day-to-day practice and program offerings.
Performs end-user training using appropriate tools and methods, Online or Classroom environment for small to medium groups as well as via phone and email as defined to effectively meet business needs.
Maintains strong knowledge of Systems and Internal Processes including but not limited to GBS, Salesforce, Genesys and operational processes.
Improves or augments existing training materials as necessary.
Performs all Company business in accordance with all regulations (e.g.,EEO, FDA, etc.) and Company policy and standard operating procedures.

Requirements

Bachelor's degree Education, Business, or a discipline closely related to the pharmaceutical industry (science, industrial engineering, etc.)
Minimum of two (2) years’ experience in a lead, supervisor, or educator role in a group or project setting, with responsibilities for teaching others how to use software applications. Or a minimum of four (4) years’ experience in customer service, sales, animal health or related field
Ability to create documentation for the purposes of training new or existing learners.
Demonstrated knowledge of adult learning principles, group behavior, motivational theories, and communication techniques.
Demonstrated knowledge of principles and methods for training design and measurement of training effectiveness.
Demonstrated ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Possess exceptional interpersonal, verbal, and written communication skills to clearly present both technical and non-technical information effectively to diverse groups of people.
Excellent time management and organization skills; ability to produce quality work, quickly in a fast-paced environment.
Ability to present complex information to a variety of audiences.
Working knowledge of software applications including GBS, Salesforce, Outlook, Word, Excel, and Power Point.
Requires a knowledge/experience base in coordinating training delivery activities.
Ability to prepare own training methods without direct supervision, but will get approval from Manager and matrix Manager before proceeding.
Understands the Customer, Industry, and business trends.
Understands how to navigate, analyze, trouble shoot, and teach others to use the following systems at a Medium level: Oracle, SAP, Salesforce.com, Pure Connect, BI Connect, and other smaller systems.

Eligibility Requirements:

Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

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More about this job

Skills

Training and development
Documentation
Collaboration
Adult education
Change management
Google Classroom
Salesforce
Pharmaceutical industry
Industrial engineering
Teaching
Customer service
Sales
Communication skills
Time management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Oracle
SAP

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